ZipRecruiter

Log In

1

Customer Operations Manager Jobs in Kentucky (NOW HIRING)

Ingersoll-Rand

$80 - $120/hr

... Operations Manager to define, govern, and continuously evolve the CRM Portfolio operating model. This role acts as the operational backbone of the CRM Portfolio organization, ensuring all initiatives ...

Fleet Glass Services, Inc.

$65 - $95/hr

Leading and developing Customer Service Representatives, dispatchers, technicians, and field staff ... Multi-location operations management experience * Experience managing mobile service or field ...

DHL Germany

$72 - $85/hr

As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

Mamba Logistics, Inc.

$75 - $110/hr

Operations Manager Company: Mamba Logistics Location: On-Site / Hybrid Job Type: Full-Time Position ... Customer Service & Account Support * Support the resolution of customer service issues.

Kaleidoscope ABA Therapy Services

$90 - $115/hr

Summary The Operations Manager will be involved in many facets of the center operations including day-to-day staff and services management, recruitment, scheduling, customer service, reporting and ...

New

CVS Health

Operations Manager

Georgetown, KY · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Lehighbar

$54.44/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Rhode Island Bar Assn.

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

Commonwealth Hotels

Operations Manager

Florence, KY

Why This Role? Working as a Hotel Operations Manager at the Hampton Inn by Hilton Cincinnati ... Handle guest complaints, resolve issues, and ensure customer satisfaction by maintaining high ...

New

Dynamic Access, LLC

$85 - $110/hr

Operations Manager Wakefield, MA, US Operations Manager - New England Home Infusion Reports To ... Respond to customer service calls and assist customers, physicians, patients, pharmacies, and ...

Motion

$60 - $80/hr

The Operations Manager acts as liaison between customers, our sales force, and distribution.**JOB DUTIES*** Maintains all sales support activities at the branch.* Trains sales staff on sales related ...

Eckart Supply

Operations Manager

Louisville, KY · On-site

Operations Manager We are seeking an experienced Operations Manager to lead daily operational ... Our employees are highly trained and motivated to serve our customers. DUTIES AND RESPONSIBLITIES:

Eckart

Operations Manager

Louisville, KY · On-site

Description Operations Manager We are seeking an experienced Operations Manager to lead daily ... Our employees are highly trained and motivated to serve our customers. DUTIES AND RESPONSIBLITIES:

Eckart

Operations Manager

Louisville, KY · On-site

Operations Manager We are seeking an experienced Operations Manager to lead daily operational ... Our employees are highly trained and motivated to serve our customers. DUTIES AND RESPONSIBLITIES:

previous pagenext page

Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Kentucky

Customer Operations Manager information

See Kentucky salary details

$38.6K

$107.4K

$117.7K

How much do customer operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer operations manager in Kentucky is $107,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,400.00 and $116,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Kentucky?

The most popular types of Customer Operations jobs in Kentucky are:

What are popular job titles related to Customer Operations Manager jobs in Kentucky?

For Customer Operations Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Kentucky look for?

The top searched job categories for Customer Operations Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Customer Operations Manager jobs?

Cities in Kentucky with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Kentucky as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $107,417 per year, or $51.6 per hour.

Sr. Director, Aftermarket & Customer Operations- Air & Water

GE Appliances

Louisville, KY • On-site

$128K/yr

Full-time

Re-posted 17 days ago

Job description

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
This Leader will define and execute the strategy for all post-sales support across our Air & Water business. This executive will unify Quality, Service, Support, Training, Warranty, and Parts into one seamless customer experience, ensuring our residential, light commercial and commercial customers receive consistent, high-quality support at every touchpoint. As the single point of accountability for the end-to-end customer success journey, this leader will build a world-class function that drives customer satisfaction, loyalty, and lifetime value.
Position
Sr. Director, Aftermarket & Customer Operations- Air & Water
Location
USA, Louisville, KY
How You'll Create Possibilities
Strategy & Leadership (40%)
  • Develop and execute a comprehensive post-sales customer success strategy for HVAC, water heating, and water treatment products.
  • Establish a single, unified point of contact for customers, ensuring seamless coordination across Quality, Service, Support, Training, Warranty, and Parts.
  • Lead and inspire a cross-functional team to deliver exceptional customer experiences.
  • Partner with Product, Sales, Operations, and Marketing to integrate customer feedback into continuous improvement.

Customer Experience (30%)
  • Build a "customer-first" culture with consistent standards for service excellence across all customer segments (dealers, distributors, contractors, retailers, end consumers).
  • Implement best-in-class tools, processes, and KPIs to track and enhance customer satisfaction, NPS, response time, resolution rates, and retention.
  • Establish a clear escalation path for complex customer issues and ensure rapid resolution.

Quality Feedback (10%)
  • Own the collection and analysis of field data from service calls, warranty claims, and parts performance to identify recurring quality issues.
  • Maintain a dotted-line relationship with Supplier Quality to ensure customer insights directly inform supplier corrective actions and continuous improvement.
  • Collaborate with Operations and Supplier Quality teams to drive root-cause resolution of systemic issues impacting customer experience.

Operational Excellence (10%)
  • Standardize service operations including warranty claims, spare parts availability, technical support, and training delivery.
  • Develop scalable systems for knowledge management, self-service, and customer enablement.
  • Ensure compliance with regulatory and safety requirements across service and support functions.

Talent & Team Development (10%)
  • Build and develop a high-performing Customer Success team with expertise in quality, technical service, customer support, training, and parts operations.
  • Create professional development and training pathways for field and call center staff to ensure skill growth and retention.

What You'll Bring to Our Team
Basic Qualifications:
  • 12+ years of leadership experience in customer success, service, or support roles, preferably within HVAC, water heating, or adjacent industries.
  • Demonstrated ability to design and scale customer-facing operations.
  • Strong understanding of service logistics, warranty processes, technical training, and parts distribution.
  • Track record of building customer-first cultures and delivering measurable improvements in customer loyalty.
  • Experience with digital tools and platforms for customer engagement, knowledge bases, and CRM systems. Exceptional communication, change leadership, and cross-functional collaboration skills.

Our Culture
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com

Apply