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Customer Operations Manager Jobs in Hawaii (NOW HIRING)

Marriott International

Operations Manager

Princeville, HI · On-site

$37.50 - $39.42/hr

Managing Property Operations Functions * Follows property specific second effort and recovery plan ... Provides excellent customer service by being readily available/approachable for all guests. * Takes ...

Airgas

Area Operations Manager

Kapolei, HI · On-site

$115 - $130/hr

Area Operations ManagerSkip to main content#Area Operations Manager page is loaded## Area ... The manager optimizes task distribution and logistics based on statewide customer demand, inventory ...

UFC Gym

Assistant Operations Manager

Mililani, HI · On-site

$18 - $22/hr

The Mission As the Assistant Operations Manager, you are a vital leader in maintaining club ... An outgoing, friendly, and positive personality with a strong commitment to premium customer ...

UFC Gym

Assistant Operations Manager

Honolulu, HI · On-site

$18 - $22/hr

The Mission As the Assistant Operations Manager, you are a vital leader in maintaining club ... An outgoing, friendly, and positive personality with a strong commitment to premium customer ...

UFC Gym

Assistant Operations Manager

Kailua, HI · On-site

$18 - $22/hr

The Mission As the Assistant Operations Manager, you are a vital leader in maintaining club ... An outgoing, friendly, and positive personality with a strong commitment to premium customer ...

UFC Gym

Assistant Operations Manager

Waipahu, HI · On-site

$18 - $22/hr

The Mission As the Assistant Operations Manager, you are a vital leader in maintaining club ... An outgoing, friendly, and positive personality with a strong commitment to premium customer ...

Leidos

Business Operations Manager

Honolulu, HI · On-site

Address and resolve customer and contractor concerns by gathering information, coordinating with ... operations management, sales/business development experience, and direct supervisory experience.

UFC Gym

Assistant Operations Manager

Hilo, HI · On-site

$18 - $21/hr

The Assistant Operations Manager is the primary lead for the club's front-end experience and "back ... At least 6 months of customer service experience (fitness, retail, or hospitality preferred)

UFC Gym

Assistant Operations Manager

Mililani, HI · On-site

$18 - $22/hr

The Mission As the Assistant Operations Manager, you are a vital leader in maintaining club ... Minimum of 6 months of customer service experience in a health club, retail, hospitality, or food ...

UFC Gym

Assistant Operations Manager

Waipahu, HI · On-site

$18 - $22/hr

The Mission As the Assistant Operations Manager, you are a vital leader in maintaining club ... Minimum of 6 months of customer service experience in a health club, retail, hospitality, or food ...

UFC Gym

Assistant Operations Manager

Kailua, HI · On-site

$18 - $22/hr

The Mission As the Assistant Operations Manager, you are a vital leader in maintaining club ... Minimum of 6 months of customer service experience in a health club, retail, hospitality, or food ...

UFC Gym

Assistant Operations Manager

Honolulu, HI · On-site

$18 - $22/hr

The Mission As the Assistant Operations Manager, you are a vital leader in maintaining club ... Minimum of 6 months of customer service experience in a health club, retail, hospitality, or food ...

Akima, LLC

Logistics Operations Manager

Wahiawa, HI · On-site

$91K - $101K/yr

LOM servs as primary POC for all issues pertaining to the operational execution of the contract with supported customers. Responsibilities * Manages and coordinates operational strategies. Reviews ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Hawaii

Customer Operations Manager information

See Hawaii salary details

$46.2K

$128.5K

$140.8K

How much do customer operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer operations manager in Hawaii is $128,496.00, according to ZipRecruiter salary data. Most workers in this role earn between $139,200.00 and $139,200.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What are popular job titles related to Customer Operations Manager jobs in Hawaii? For Customer Operations Manager jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Hawaii look for? The top searched job categories for Customer Operations Manager jobs in Hawaii are:
What cities in Hawaii are hiring for Customer Operations Manager jobs? Cities in Hawaii with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Hawaii as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $128,496 per year, or $61.8 per hour.

Operations Manager

Marriott International

Princeville, HI • On-site

$37.50 - $39.42/hr

Full-time

Posted 7 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,184 frontline employees who took The Breakroom Quiz

53rd of 108 rated hotels

Job description


Additional Information: This hotel is owned and operated by an independent franchisee, Marriott Ownership Resorts Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Hourly Range: $37.500 to $39.424
This position is a Non-Exempt Management position and will be paid an hourly rate with overtime paid in accordance with state and federal law.
Valid driver's license may be required with at least one year of clean driving history.
Relocation Assistance Available
Education and Experience
  • High school diploma or GED; 4 years' experience in the guest services, front desk, housekeeping, or related professional area.

OR
  • 2-year degree from an accredited university in Resort and Restaurant Management, Hospitality, Business Administration, or related major; 2 years' experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES
Leading Operations Team
  • Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Understands associate, owner and guest satisfaction results and develops game plans to attack need areas and expand on strengths.
  • Ensures the team has the capabilities to meet expectations.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists associates in understanding guests' ever-changing needs and expectations, and exceeding them.

Managing Property Operations Functions
  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with associate concerns.
  • Extends professionalism and courtesy to associates at all times.
  • Communicates/updates all goals and results with associates.
  • Meets semiannually with staff on a one-to-one basis.
  • Assists/teaches the team scheduling against guest and hours/occupied room goals.
  • Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience
  • Provides excellent customer service by being readily available/approachable for all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Ensures all team members meet or exceed all hospitality requirements.

Managing Profitability
  • Assists in performing required annual Quality audit with Senior Leadership Team.
  • Ensures a viable key control program is in place.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities
  • Participates in interviewing and hiring of team members with the appropriate skills.
  • Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
  • Ensures associates understand Company, Resort and Departmental expectations and parameters.
  • Ensures associates are cross-trained to support successful daily operations.
  • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
  • Schedules associates to business demands and tracks associate time and attendance.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
  • Observes service behaviors of associates and provides feedback to individuals.
  • Ensures associate recognition is taking place on all shifts.
  • Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
  • Participates in associate progressive discipline procedures.
  • Reviews associate satisfaction results.

This company is an equal opportunity employer.
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