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Customer Operations Manager Jobs in Hawaii (NOW HIRING)

Hertz

Operations Manager (On-Site)

Lihue, HI · On-site

$58K/yr

The on-site Customer Operations Manager focuses on the front-of-the-house operations with a focus on delivering exceptional customer service, driving revenue, and creating an efficient operation.

CVS Health

Operations Manager

Kailua Kona, HI · On-site

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Hauula, HI

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Mililani, HI

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Honolulu, HI · On-site

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Waianae, HI · On-site

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Kailua, HI · On-site

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Honolulu, HI

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Pearl City, HI · On-site

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Honolulu, HI · On-site

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Honolulu, HI · On-site

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Honolulu, HI · On-site

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Bank of Hope

Operations Manager

Honolulu, HI · On-site

$50K - $70K/yr

The Operations Manager collaborates with the Branch Manager to achieve branch goals and fosters a professional and customer-focused environment. Operational Oversight: * Oversee all operational ...

Territorial Savings

Operations Manager

Honolulu, HI · On-site

$50K - $70K/yr

The Operations Manager collaborates with the Branch Manager to achieve branch goals and fosters a professional and customer-focused environment. Operational Oversight: * Oversee all operational ...

Hope Bank

Operations Manager

Honolulu, HI · On-site

$50K - $70K/yr

The Operations Manager collaborates with the Branch Manager to achieve branch goals and fosters a professional and customer-focused environment. Operational Oversight: * Oversee all operational ...

Wheels Labs

Operations Manager

Honolulu, HI · On-site

We are looking for an Operations Manager with a passion for leadership, a knack for problem-solving ... our customers to ride 24/7. What You'll Do: * Build a team of highly efficient and motivated ...

Aqua Engineers, Inc.

Operations Manager

Wahiawa, HI · On-site

$53.70 - $68.51/hr

Responsible for managing and directing the water and/or wastewater operations department ... customers/clients, or with the public, other legal entities or governmental authorities.

Aqua Engineers Inc.

Operations Manager

Wahiawa, HI · On-site

$53.70 - $68.51/hr

Responsible for managing and directing the water and/or wastewater operations department ... customers/clients, or with the public, other legal entities or governmental authorities.

Marriott

Operations Manager

Princeville, HI

$37.50 - $39.42/hr

Managing Property Operations Functions * Follows property specific second effort and recovery plan ... Provides excellent customer service by being readily available/approachable for all guests. * Takes ...

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Showing results 1-20

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Hawaii

Customer Operations Manager information

See Hawaii salary details

$46.2K

$128.5K

$140.8K

How much do customer operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer operations manager in Hawaii is $128,496.00, according to ZipRecruiter salary data. Most workers in this role earn between $139,200.00 and $139,200.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What are the most commonly searched types of Customer Operations jobs in Hawaii? The most popular types of Customer Operations jobs in Hawaii are:
What are popular job titles related to Customer Operations Manager jobs in Hawaii? For Customer Operations Manager jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Hawaii look for? The top searched job categories for Customer Operations Manager jobs in Hawaii are:
What cities in Hawaii are hiring for Customer Operations Manager jobs? Cities in Hawaii with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Hawaii as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $128,496 per year, or $61.8 per hour.

Operations Manager (On-Site)

Hertz

Lihue, HI • On-site

$58K/yr

Full-time

Medical, Dental, Vision

Re-posted 5 days ago

Hertz rating

6.2

Company rating: 6.2 out of 10

Based on 196 frontline employees who took The Breakroom Quiz

141st of 171 rated vehicle equipment hire

Job description


The on-site Customer Operations Manager focuses on the front-of-the-house operations with a focus on delivering exceptional customer service, driving revenue, and creating an efficient operation. This role oversees frontline employees, supports daily operations, and may partner with the Senior Customer Operations Manager to lead a brand, department, or location function. Responsibilities include team leadership, operational performance, customer satisfaction, employee engagement, safety, budget management, and vendor partnerships to deliver a best-in-class customer experience.
On-Site Location Address: 3250 Hoolimalima Pl, Lihue, HI 96766
What You'll Get:
  • The starting salary for this role is $58,000 annually, commensurate of experience.
  • Sign-on Bonus: $4,000 (paid out in 4 increments at 30 days, 6 months, 9 months, and 12 months)
  • Relocation Bonus: $5,000
  • Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
    • Personal vehicle benefits
    • Bonus target 15%
    • Tuition assistance
    • Performance based incentives and bonus opportunities
    • Career growth and advancement opportunities
    • Paid Training to expand your skills and knowledge
    • Community involvement opportunities
    • Comprehensive Medical, Dental, & Vision benefit options after 30 days.
    • Employee discounts, including up to 40% off the base rate of any standard Hertz Rental

Minimum Qualifications:
  • At least one year customer service or operations experience in a fast-paced environment.
  • Ability to build and lead a diverse, results-oriented team
  • Microsoft Office Word and Outlook proficiency
  • Strong verbal and written communication skills
  • Excellent organization and time management skills
  • High School Diploma

What You'll Do:
  • Responsible for daily customer-facing operations and revenue generation
  • Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
  • Resolves customer issues, ensuring a positive customer experience
  • Effectively communicates organizational goals while building employee engagement in order to achieve business results
  • Conducts performance evaluations that are timely and constructive
  • Participates in the recruiting process, as required
  • Remains current on all administrative duties according to company policy

What We're Looking For:
  • 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
  • High School Diploma required, Bachelor's Degree preferred
  • Moderate proficiency in Microsoft Office Suite
  • Ability to collaborate with internal and external stakeholders
  • Flexible and adaptable; ability to work effectively in ambiguous situations
  • Excellent verbal and written communication skills
  • Ability to address and resolve customer service challenges
  • Results driven, ability to make decisions and help solve problems
  • Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
  • Ability to drive process and organizational change
  • Ability to influence
  • Ability to motivate teams and keep a positive attitude in a fast-paced environment
  • Ability to work under minimal supervision with a goal-oriented mindset
  • Ability to see the big picture and leverage critical thinking and decision-making skills
  • Excellent organization, time management, delegation, and prioritization skills.
  • Courageous leadership and accountability

About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran

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