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Customer Operations Intern Jobs in Springfield, MA

Walgreens

Pharmacy Intern Grad

Springfield, MA · On-site

$16.75 - $20.75/hr

Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments ...

Walgreens

Pharmacy Intern Grad

Springfield, MA · On-site

$16.75 - $20.75/hr

Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments ...

Walgreens

Pharmacy Intern Grad

Manchester, CT · On-site

$17 - $21.25/hr

Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments ...

Walgreens

Pharmacy Intern Grad

Springfield, MA · On-site

$33.50 - $45.30/hr

Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments ...

Walgreens

Pharmacy Graduate Intern (Non-US Education)

Ware, MA · On-site

$17.25 - $21.25/hr

Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments ...

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Customer Operations Intern information

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How much do customer operations intern jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer operations intern in Springfield, MA is $21.56, according to ZipRecruiter salary data. Most workers in this role earn between $9.57 and $33.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations intern, and why are they important?

To thrive as a Customer Operations Intern, you generally need strong organizational abilities, attention to detail, and a foundational understanding of customer service principles, often supported by ongoing studies in business or related fields. Familiarity with customer relationship management (CRM) software, spreadsheets, and ticketing systems is typically required. Excellent communication, problem-solving skills, and a collaborative mindset help interns stand out in fast-paced operational environments. These skills are vital for efficiently addressing customer needs, supporting team objectives, and ensuring smooth day-to-day operations.

What types of projects and tasks can a customer operations intern expect to work on during their internship?

As a Customer Operations Intern, you can expect to assist with a blend of customer support, process improvement, and data analysis tasks. Typical projects may include responding to customer inquiries, helping to streamline onboarding processes, compiling customer feedback to identify trends, and supporting the team in resolving operational issues. You may also participate in cross-functional meetings and collaborate with sales, product, or technical teams to enhance the overall customer experience. This hands-on exposure provides a holistic understanding of customer operations and can help you develop valuable problem-solving and communication skills.

What does a customer operations intern do?

A Customer Operations Intern supports the customer service and operations teams by assisting with tasks such as responding to customer inquiries, processing orders, managing customer accounts, and helping to resolve issues. They may also be involved in collecting customer feedback, updating databases, and working on process improvements. The goal is to ensure customers have a positive experience and that operations run smoothly. This internship is a great opportunity to gain hands-on experience in customer service and operations within a business environment.
What are the most commonly searched types of Customer Operations jobs in Springfield, MA? The most popular types of Customer Operations jobs in Springfield, MA are:
What are popular job titles related to Customer Operations Intern jobs in Springfield, MA? For Customer Operations Intern jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Customer Operations Intern jobs in Springfield, MA look for? The top searched job categories for Customer Operations Intern jobs in Springfield, MA are:
Customer Operations Intern jobs near you
Infographic showing various Customer Operations Intern job openings in Springfield, MA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $44,842 per year, or $21.6 per hour.

Pharmacy Intern Grad

Walgreens

Springfield, MA • On-site

$16.75 - $20.75/hr

Internship

Re-posted 24 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,197 frontline employees who took The Breakroom Quiz

99th of 112 rated pharmacies

Job description

Job Objectives
Provides pharmacy consulting services to customers regarding the effective usage of medications, awareness with drug interactions and offering preventive healthcare services such as immunizations.  Responsible for ensuring the proper compounding, dispensation, review and verification of prescribed medications within regulatory guidelines, company policies and procedures. 
Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management and enhance customer experience
Job Responsibilities/Tasks
Customer Experience
 
  • Engages customers and patients by greeting them and offering assistance with products and services.  Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services.  Supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal.
Operations
 
  • Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
  • Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.  Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
  • Ensures the pharmacy operates in accordance to regulations, company policies and standards.  Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities and soliciting employee suggestions.  Responsible for the opening and closing of the pharmacy and shift change duties. 
  • Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.  The Product Review/Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present.
  • Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff.  Proposes and implements enhancements to pharmacy systems to further promote productivity.
  • Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections.  Follows-up with insurance companies as well as medical providers and participates in 3rd party audit.  
  • Follows-up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions
  • Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services. 
  • Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management.  Reviews KPI's with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
  • Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers.  Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.
  • Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations.  In virtual environments, conducts virtual product review by following specific company procedures and guidelines (e.g. using specific photographs taken by the technicians sent electronically during the F4 process and reduce transactional tasks).
People & Performance Management
  •  Assists the Pharmacy Manager with staff hiring and training.  Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering employee development.
  • Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision. 
 
Training & Personal Development
  • Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications.  Maintains awareness of developments in retail and management and pursues best practices that would enhance performance
  • Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company
  • Seeks professional development by monitoring one's performance, solicits for constructive feedback, and leverages pharmacy manager and store manager as mentor and coach
 
Communications
  • Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff. 

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