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Customer Operations Associate Jobs in Springfield, VA

Nooks

Site Operations Associate

Arlington, VA · On-site

Key Responsibilities Customer & Site Experience * Own the front-of-house experience for every ... Own day-to-day office operations: keep supplies, badges, keycards, and conference rooms stocked and ...

Carmax

Business Operations Associate- Full Time

Dulles, VA · On-site

$17.40 - $28/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Saks OFF 5TH

Operation Associate

Potomac, MD · On-site

We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ... Who Are You: * Diligent individual who loves to enhance the customer experience by executing ...

Saks OFF 5TH

Operation Associate

Woodbridge, VA · On-site

We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ... Who Are You: * Diligent individual who loves to enhance the customer experience by executing ...

CloudKitchens

Facility Operations Runner

Alexandria, VA

$15 - $19/hr

As a Facility Operations Associate, you'll ensure seamless food order flow, handle admin tasks, troubleshoot issues, and deliver top-notch customer service. About the Role: * Organize and transport ...

CloudKitchens

Facility Operations Runner

Alexandria, VA · On-site

$15 - $19/hr

As a Facility Operations Associate, you'll ensure seamless food order flow, handle admin tasks, troubleshoot issues, and deliver top-notch customer service. About the Role: * Organize and transport ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Springfield, VA

Customer Operations Associate information

See Springfield, VA salary details

$10

$26

$52

How much do customer operations associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer operations associate in Springfield, VA is $26.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $28.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What job categories do people searching Customer Operations Associate jobs in Springfield, VA look for?

The top searched job categories for Customer Operations Associate jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Customer Operations Associate jobs?

Cities near Springfield, VA with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Springfield, VA as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $55,856 per year, or $26.9 per hour.

Seasonal Operations Associate - Potomac Mills Mall

JCPenney

Woodbridge, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Perform operations functions such as receiving, unloading, and preparing merchandise for the sales floor.

  • Replenish and restock merchandise to ensure product availability and execute pricing and signing tasks.

  • Create an outstanding customer experience by providing assistance, maintaining store standards, and executing merchandise placement plans.

JCPenney rating

5.5

Company rating: 5.5 out of 10

Based on 682 frontline employees who took The Breakroom Quiz

14th of 21 rated department stores

Job description

Do you like working with your hands and staying active? Do the words \"order\" and \"process\" get you excited? Do you enjoy making things happen behind the scenes and seeing your work flourish in a store? Well, being a Seasonal Operations Associate might be the position for you!
A Seasonal Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. This is an early morning position and you will work with the task team to perform functions prior to store opening. As a seasonal hire you will have a defined employment time period, but you may be offered an employment extension or regular position based on the your work ethic and availability. Apply today!
Primary Responsibilities:
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  • Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one they'd rather be talking to other than you.
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  • Executes pricing and signing - You can change ticket prices and signing on merchandise across the store better and faster than anyone!
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  • Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need.
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  • Receive and unload merchandise: You work with your co-workers to unload a truck and prepare the merchandise in the backroom.
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  • Backroom standards: You keep the stockroom safe, clean, and organized .
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  • On-line jcp.com pick up: You may be responsible for finding and fulfilling orders placed online.
    • \t
  • Merchandise strategy: You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor.
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  • Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise or business processes.

Core Competencies & Accomplishments:
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com

What JCPenney employees say

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