Customer Operations Associate Jobs in Springfield, VA

Revenue & Operations Associate

Position Summary

The Revenue & Operations Associate provides day‑to‑day administrative and operational support to the Sales and Operations teams. This role focuses on partner onboarding coordination, contract administration, basic financial operations support, and operational tracking to ensure smooth execution of sales and partner workflows.

The ideal candidate is highly organized, detail‑oriented, and comfortable following defined processes while supporting multiple internal stakeholders. This is an execution‑focused role with clear priorities and escalation paths.

Core Responsibilities

Partner Onboarding & Contract Administration (Approx. 35%)

• Coordinate partner onboarding activities, including contract collection, credit applications, project registration, and account verification
• Prepare, send, and track DocuSign agreements, including standard contracts and NDAs
• Ensure contracts are completed accurately and filed in appropriate systems
• Monitor and manage the Contracts@PointCentral.com inbox
• Provide contract status updates to Sales and Operations teams

Sales & Financial Operations Support (Approx. 25%)

• Submit and track purchase orders (POs) and ensure approvals are obtained
• Coordinate payment requests and route invoices to Accounts Payable
• Assist with credits, rebates, and refunds by following documented processes
• Support tax exemption documentation collection and record‑keeping
• Assist with basic account reviews and escalate discrepancies as needed

Operational Coordination & Logistics Support (Approx. 20%)

• Coordinate shipping requests for demo equipment, employee systems, and special returns
• Track shipments and confirm delivery
• Serve as a coordination point for vendors on order status and documentation
• Maintain trackers for special orders and logistics requests

Process Documentation & Operational Tracking (Approx. 15%)

• Maintain existing SOPs and update documentation as processes change
• Ensure operational trackers, intake forms, and shared documentation are current
• Own and monitor the OpsRequests@PointCentral.com inbox
• Log requests, track completion, and escalate issues when needed

Ad Hoc Operational Support (Approx. 5%)

• Provide administrative and operational support to Sales and Operations teams as capacity allows
• Support special projects with clear scope and timelines
• Other duties as assigned

Required Qualifications

• Bachelor's degree or equivalent practical experience
• 1–3 years of experience in operations, sales support, administrative support, or a related role
• Strong organizational and time‑management skills
• High attention to detail and accuracy
• Comfort working with multiple teams and following defined processes
• Proficiency with Microsoft Office (Excel, Word, Outlook) and document management tools

Preferred Qualifications

• Experience in a SaaS, hardware, or technology‑enabled services environment
• Familiarity with CRM systems (Salesforce), DocuSign, or ticketing systems
• Exposure to basic finance or billing workflows

Key Competencies

• Reliability and follow‑through
• Clear written and verbal communication
• Ability to prioritize tasks and meet deadlines
• Willingness to ask questions and escalate when needed
• Collaborative and service‑oriented mindset

Physical & Work Requirements

• Ability to work in an office environment
• Prolonged periods of sitting and working on a computer
• Occasional travel may be required

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR POINTCENTRAL?

• Collaborate with outstanding people: We hire only the best. Our standards are high, and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the PointCentral team!
• Gain well rounded experience: PointCentral offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and M2M technologies including wireless communication, video monitoring, smart home automation, web development, and backend application development and hosting.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.

COMPANY INFO

PointCentral, an Alarm.com company, is the industry leader in smart property automation for the rental housing market. Our cloud-based platform empowers property managers to remotely manage thousands of properties with intelligent automation for access control, energy management, and smart home devices. Trusted by some of the largest property management companies in the country, PointCentral is transforming the way rental properties are managed — making them smarter, more efficient, and more secure. We are a fast-growing team passionate about innovation, technology, and delivering real value to our customers. Learn more at www.pointcentral.com

COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

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