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Customer Operations Associate Jobs in Lancaster, TX

Level Four

Trading & Operations Associate

Dallas, TX · On-site

Trading And Operations Associate Our team is growing, and we need you! Come be a part of this ... Proven track record of providing exceptional proactive customer service; can communicate with ...

Saks OFF 5TH

Seasonal Operations Associate

Dallas, TX · On-site

Seasonal Operations Associate We are seeking a motivated and creative Seasonal Operations Associate ... Who Are You: * Diligent individual who loves to enhance the customer experience by executing ...

Cetera

Senior Operations Associate

Dallas, TX · Hybrid

$28.85 - $36.05/hr

We are looking for an Operations Associate to join our team and support our organization by ... Monitor and update CRM system to ensure accurate and up-to-date information. * Maintain schedules ...

AppleOne

Operations Associate

Irving, TX · On-site

$40K/yr

Operations Services Associate Pay: $19.50/hour Assignment: Temporary (TEMP) Location: 3001 ... Strong customer service and communication skills. * Ability to thrive in a fast-paced, deadline ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Lancaster, TX

Customer Operations Associate information

See Lancaster, TX salary details

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How much do customer operations associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer operations associate in Lancaster, TX is $24.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $25.96 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What job categories do people searching Customer Operations Associate jobs in Lancaster, TX look for? The top searched job categories for Customer Operations Associate jobs in Lancaster, TX are:
What cities near Lancaster, TX are hiring for Customer Operations Associate jobs? Cities near Lancaster, TX with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Lancaster, TX as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $50,695 per year, or $24.4 per hour.

Customer Service Operations Associate, Billing Resolution

Wolters Kluwer N.V.

Dallas, TX • On-site

$29K - $48K/mo

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

As a Customer Service Operations Associate, Billing Resolution, you'll engage in a range of operational and administrative tasks to resolve a variety of billing issues while providing excellent customer service. You'll address customer inquiries, monitor operational performance, and collaborate with team members to ensure efficient service delivery. Building on your foundational knowledge in billing, you will help improve our processes and ensure customer satisfaction.
In this role, you will report to the Manager, Customer Service Operations, and work a hybrid work schedule (3 days in office, 2 days remote).
Responsibilities:
• Analyze billing error report and determine steps to correct the specific errors in order for the AR department to post the payments.
• Work with both internal and external stakeholders to resolve billing issues.
• Create and interpret operational reports.
• Update and maintain standard operating procedures.
• Provide first-line support and escalate issues as needed.
• Track and report on resource utilization and call volumes.
• Conduct basic quality checks and audit customer interactions.
• Suggest improvements for operational efficiency.
• Manage follow-up activities for unresolved customer issues.
• Offer support to team members on operational activities.
Skills:
• Accounting Skills: Experience with billing or Accounts Receivable processes.
• Analytical Skills: Basic analysis and interpretation of data.
• Customer Service: Enhanced customer interaction capabilities.
• Workflow Coordination: Better understanding of workflow management.
• Detail-Orientation: Maintain attention to nuanced details.
• Basic Reporting: Capability to create and interpret basic reports.
• Time Management: Efficient handling of multiple tasks.
• Problem-Solving: Improved problem-solving abilities.
• Technical Skills: Familiarity with more advanced office and operational software. (ERP, Excel, databases).
Qualifications:
• High School Diploma, with two years' of comparable job experience.
• Bachelor's degree in Accounting, Finance or Business preferred.
• 1+ years' experience in a corporate A/R or billing departments.
#LI-Hybrid
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$29,200.00 - $48,900.00 USD
This role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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