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Customer Operations Associate Jobs in Kennewick, WA

Walgreens

Pharmacy Customer Service Associate

Pasco, WA · On-site

$18.13 - $20/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walmart

Warehouse Operations Supervisor

Hermiston, OR · On-site

$65K - $98K/yr

... associate customer andor supplier concerns by listening consulting with others when needed to determine corrective action to take or make recommendations in order to resolveSupervise and develop ...

Genus PLC

Embryo Transfer Specialist

Kennewick, WA · On-site

... and customer operations to ensure the successful delivery of reproductive services while ... Bachelor's or Associates degree in Animal Science, Veterinary Science, or a related field preferred ...

Genus PLC

Embryo Transfer Specialist

Kennewick, WA · On-site

... and customer operations to ensure the successful delivery of reproductive services while ... Bachelor's or Associates degree in Animal Science, Veterinary Science, or a related field preferred ...

Genus PLC

Embryo Transfer Specialist

Kennewick, WA · On-site

... and customer operations to ensure the successful delivery of reproductive services while ... Bachelor's or Associates degree in Animal Science, Veterinary Science, or a related field preferred ...

Ross Stores, Inc

Retail Associate

Kennewick, WA

$15.50 - $17.75/hr

The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS:

Ross Stores, Inc

Retail Associate

Hermiston, OR

$15.75 - $18.25/hr

The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS:

Ross Stores, Inc

Retail Associate

Kennewick, WA

$15.50 - $17.75/hr

The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS:

Ross Stores

Retail Associate

Pasco, WA · On-site

$15.50 - $17.75/hr

The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS:

Ross Stores

Retail Associate

Richland, WA · On-site

$16 - $18.25/hr

The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS:

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Kennewick, WA

Customer Operations Associate information

See Kennewick, WA salary details

$9

$26

$51

How much do customer operations associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer operations associate in Kennewick, WA is $26.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What job categories do people searching Customer Operations Associate jobs in Kennewick, WA look for?

The top searched job categories for Customer Operations Associate jobs in Kennewick, WA are:

What cities near Kennewick, WA are hiring for Customer Operations Associate jobs?

Cities near Kennewick, WA with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Kennewick, WA as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $54,196 per year, or $26.1 per hour.

JD Associate - Columbia Center, Kennewick, WA

Finish Line

Kennewick, WA • On-site

$17.13/hr

Other

Retirement

Re-posted 14 days ago

Job description

At JD Finish Line, we're not just selling products; we're creating experiences. Our retail stores are a vibrant reflection of our brand's passion for innovation and customer service. We're on the lookout for talented associates to be a part of our team and drive excellence in every customer interaction.
Position Title: Associate
Job Summary: As an Associate, you will be responsible for assisting with daily operations and delivering exceptional customer experiences. You'll have the ability to shape the store's success and contribute to our company's growth.
Why Join Us?

  • Competitive Pay & Benefits: Enjoy a comprehensive compensation package including retirement plans and employee discounts.
  • Career Growth: We're committed to your professional development and offer opportunities for career advancement within our growing company.
  • Dynamic Environment: Be part of a vibrant team in a fast-paced and rewarding work environment.
  • DE&I Initiatives: Our commitment to Diversity & Inclusion is louder than words. We listen to the voices of our team members, which holds us accountable in creating an equitable and successful company. Together, we are stronger.
Key Responsibilities:
  • Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
  • Sales & Performance:Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
  • Operational Excellence: Take part in daily operations including inventory management, visual merchandising, shipment workflow, order fulfillment and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
  • Team Collaboration: Work collaboratively with team members to achieve store sales and operational goals. Adhere to store policies and procedures, including health and safety regulations.
  • Additional duties and projects as required.
Qualifications:
  • Experience: Proven experience in retail or similar role, with a track record of achieving sales targets is preferred.
  • Customer-Centric: A passion for delivering outstanding customer service and creating memorable shopping experiences.
  • Communication & Collaboration: Strong interpersonal and communication skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Positive attitude, reliability, and a strong work ethic.
  • Flexibility: Willingness to work flexible hours, including weekends and holidays, as needed.
  • Tech-Savvy: Basic math skills and familiarity with POS systems.
Minimum Requirements:
  • A set, weekly availability, including a mix of mornings, days, and nights, based on business needs.
  • Availability to work on weekends and holidays as required.
  • Consistent punctuality and regular attendance in line with the company's policies.
  • Clear spoken English to effectively communicate with customers.
  • Proficiency in reading, writing, and basic math in English to handle business tasks and understand sales reports.
Physical Demands:
  • Requires prolonged standing approximately four to 14 hours per day.
  • Requires stooping and kneeling to place merchandise on customer's feet as well as reaching and pulling to obtain or stock merchandise on storage racks.
  • May be required to climb ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale.
  • Required to lift items weighing 5 - 25 lbs regularly. In certain circumstances, weights may be higher.
  • Must have good vision, including color differentiation.
  • The work environment for this position is a moderately noisy retail setting.

The minimum requirements and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (and/or as otherwise required by law, including for pregnancy and religious practices). Must be at least 18 years or older. (Individuals 16 years or older may be eligible for hire in the following locations: AL, AZ, AR, CO, FL, GA, ID, IN, KS, KY, MD, ME, MN, MO, NC, NV, NH, NM, OH, OK, RI, SC, TN, TX, VA, WI, WY).
Compensation:
Store Associate pay range: $17.13 - $17.13 per hour. This role will be eligible for the company 401K plan.
This job description is not intended to cover all aspects, duties, and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.
EEO Statement:
The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.
Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com. A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)

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