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Customer Operations Associate Jobs in Buffalo, NY

Express

Operations Expert

Niagara Falls, NY · On-site

$16.50 - $22.10/hr

Store Name Fash Out Of Niagara Responsibilities Express is seeking a Retail Operations Expert to ... customers, sales leadership team and associates Demonstrated collaborative skills and ability to ...

Express

Operations Expert

Niagara Falls, NY · On-site

$16.50 - $22.10/hr

The Operations Expert will assist in providing a great in-store shopping experience for our retail ... with customers, sales leadership team and associates * Demonstrated collaborative skills and ...

Express & Bonobos

Operations Expert

Niagara Falls, NY · On-site

$16.50 - $22.10/hr

The Operations Expert will assist in providing a great in-store shopping experience for our retail ... with customers, sales leadership team and associates * Demonstrated collaborative skills and ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Buffalo, NY

Customer Operations Associate information

See Buffalo, NY salary details

$9

$24

$48

How much do customer operations associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer operations associate in Buffalo, NY is $24.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $26.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Buffalo, NY?

The most popular types of Customer Operations jobs in Buffalo, NY are:

What are popular job titles related to Customer Operations Associate jobs in Buffalo, NY?

For Customer Operations Associate jobs in Buffalo, NY, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Buffalo, NY look for?

The top searched job categories for Customer Operations Associate jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Customer Operations Associate jobs?

Cities near Buffalo, NY with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Buffalo, NY as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $51,799 per year, or $24.9 per hour.

Operations Temporary Associate

Acara Solutions

Buffalo, NY • On-site

$19/hr

Temporary

Posted 10 days ago

Job description

Job Title: Operations Temporary Associate
Location: Williamsville, NY
Employment Type: Temporary, 4-6 months
Industry: Healthcare
Compensation: $19/hour
Schedule: Monday-Friday, 9:00AM - 5:30PM

About the Opportunity:
The Operations Temporary Associate, under the supervision of the Supervisor, is primarily responsible for outgoing calls to customers regarding drug delivery set-up and all related services. This includes scheduling the patient's delivery based on date needed by, confirming potential adverse events, drug efficacy, and maintaining medication and allergy profiles.  

Why You'll Love Working Here:
*Supportive, team-driven culture that values collaboration, transparency, and accountability
*Opportunity to grow your career with a global workforce solutions leader serving multiple industries
*People-first environment that encourages employees to bring their authentic selves to work
*Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting:
This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions
Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?
APPLY TODAY

What You'll Do:
  • Make outbound calls to patients to coordinate prescription drug deliveries and related services
  • Schedule deliveries based on patient needs while confirming medication effectiveness, potential adverse events, and allergy/medication profiles
  • Gather necessary refill information to support timely medication delivery through Reliance Rx
  • Communicate with patients and healthcare providers to coordinate deliveries
  • Document required patient information and escalate any adverse events for pharmacy clinical review
  • Discuss copays, secure payment authorization, and assist with financial arrangements
  • Maintain accurate patient records, documentation, and filing
  • Support delivery scheduling, billing tasks (when designated), and copay collection
  • Collaborate across departments to promote teamwork, information sharing, and process improvement
  • Follow established procedures and guidelines, with any deviations approved by the supervising pharmacist
  • Perform additional duties as needed

What You'll Bring:
  • High School Diploma or GED 
  • Minimum of 2+ years of customer service experience

What Sets You Apart:
  • Call Center experience 
  • Exceptional Service-deliver to our internal and external customers; think with the customer in mind.
  • Adaptability-respond quickly to changing circumstances by being flexible and executing accordingly.
  • Team player-work to create a culture of collaboration and teamwork and exhibit our core values.

Additional Information:

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.