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Customer Operations Associate Jobs in Buffalo, NY

M&T Bank

CAM Operations Associate II

Getzville, NY · On-site

$18 - $28.31/hr

... Mail Operations with the sorting and delivery of mail items along with providing support for ... Process daily scanning/indexing functions for all business lines within Customer Asset Management.

M&T Bank

CAM Operations Associate II

Getzville, NY · On-site

$18 - $28.31/hr

... Mail Operations with the sorting and delivery of mail items along with providing support for ... Process daily scanning/indexing functions for all business lines within Customer Asset Management.

M&T Bank

CAM Operations Associate II

Getzville, NY · On-site

$18 - $28.31/hr

... Mail Operations with the sorting and delivery of mail items along with providing support for ... Process daily scanning/indexing functions for all business lines within Customer Asset Management.

KOHLS

Seasonal Stockroom Operations Associate

Depew, NY · On-site

$16 - $23.10/hr

About the Role In this role, you will deliver excellent customer service and consistent execution ... You will efficiently process freight, replenishment, and omni channel operations. What You'll Do

KOHLS

Seasonal Stockroom Operations Associate

Amherst, NY · On-site

$16 - $23.10/hr

About the Role In this role, you will deliver excellent customer service and consistent execution ... You will efficiently process freight, replenishment, and omni channel operations. What You'll Do

KOHLS

Seasonal Stockroom Operations Associate

Amherst, NY · On-site

$17.50 - $25.30/hr

About the Role In this role, you will deliver excellent customer service and consistent execution ... You will efficiently process freight, replenishment, and omni channel operations. What You'll Do

KOHLS

Seasonal Stockroom Operations Associate

Buffalo, NY · On-site

$16 - $23.10/hr

About the Role In this role, you will deliver excellent customer service and consistent execution ... You will efficiently process freight, replenishment, and omni channel operations. What You'll Do

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Buffalo, NY

Customer Operations Associate information

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How much do customer operations associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer operations associate in Buffalo, NY is $24.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $26.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Buffalo, NY?

The most popular types of Customer Operations jobs in Buffalo, NY are:

What are popular job titles related to Customer Operations Associate jobs in Buffalo, NY?

For Customer Operations Associate jobs in Buffalo, NY, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Buffalo, NY look for?

The top searched job categories for Customer Operations Associate jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Customer Operations Associate jobs?

Cities near Buffalo, NY with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Buffalo, NY as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $51,799 per year, or $24.9 per hour.

Banking Services Operations Associate II

Computer Task Group, Inc

Amherst, NY • On-site

Full-time

Posted 23 days ago

Job description

Overview

Are you ready to join a growing team?

CTG is seeking to fill a Banking Services Operations Associate II opening for our client.

Location: Amherst, NY

Duration: 2 months

Primary Responsibilities:
  • Review documents for accuracy and compliance with applicable regulatory requirements.
  • Validate data for accuracy and completeness prior to entry into a designated mainframe or computer system.
  • Properly secure and maintain collateral for the Bank in accordance with established procedures.
  • Assist internal and external customers with basic problem resolution and service-related inquiries.
  • Perform other duties and responsibilities as requested by management.
Scope of Responsibilities:
  • Perform routine banking operations and administrative activities accurately and efficiently.
  • Review and process documentation while adhering to established policies, procedures, and regulatory requirements.
  • Enter and verify information in designated computer systems and maintain accurate records.
  • Handle sensitive banking documentation and collateral in accordance with security and confidentiality procedures.
  • Manage multiple tasks and priorities in a fast-paced environment while maintaining a high level of accuracy.
  • Communicate professionally with internal teams, customers, and other stakeholders.
Supervisory/Managerial Responsibilities:
  • No direct supervisory or managerial responsibilities.
  • May provide support and assistance to team members as needed.
Education and Experience Required:
  • High School diploma or GED required.
  • One to two years of relevant work experience.
  • Strong attention to detail and accuracy.
  • Ability to multitask and prioritize work effectively.
  • Ability to work successfully in a fast-paced environment.
  • Basic problem-solving and customer service skills.
  • Ability to follow established procedures and regulatory requirements.
Education and Experience Preferred:
  • Associate's degree preferred.
  • Two to three years of office experience preferred.
  • Previous banking, financial services, operations, data entry, or document processing experience is a plus.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

Computer Task Group logo

About Computer Task Group

Sourced by ZipRecruiter

We know that achieving our mission begins and ends with our people—and by people we mean you. Regardless of individual roles or responsibilities, regardless of industry or subject matter expertise, our lives happen in relation to other people—our colleagues, clients, and partners. CTG cultivates a workplace that attracts and develops the best people. Being Great Place to Work-CertifiedTM not only supports our Vision but also validates the rewarding workplace culture that has made CTG a leading IT and digital solutions and services company for more than 55 years.

Industry

Professional, scientific, and technical services

Company size

1,001 - 5,000 Employees

Headquarters location

Buffalo, NY, US

Social media

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