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Customer Operation Manager Jobs (NOW HIRING)

Hertz

Customer Operations Manager

San Francisco, CA · On-site

$70K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Hertz

Customer Operations Manager

San Francisco, CA · On-site

$70K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Goodwill

E-Commerce Operation Manager

Pittsburgh, PA · On-site

Drive performance, quality, and customer experience. * Manage warehouse layout, inventory flow, and safety. * Use data and continuous improvement to drive operational excellence. * Foster a People ...

EarthCam

Customer Operations Manager

Upper Saddle River, NJ · On-site

$135K/yr

EarthCam is seeking a highly collaborative and hands-on Customer Operations Manager to lead and develop our Tier 1 and Tier 2 Security Product Support teams. This leader works alongside the team ...

EarthCam

Customer Operations Manager

Upper Saddle River, NJ · On-site

$135K/yr

EarthCam is seeking a highly collaborative and hands-on Customer Operations Manager to lead and develop our Tier 1 and Tier 2 Security Product Support teams. This leader works alongside the team ...

CST Engineering

Manager, Customer Operations-Remote

$137K/yr

What You'll Be Doing The Manager of Customer Operations will play a key leadership role within the department. This position will be responsible for leading customer service operations across ...

Intoxalock

Manager, Customer Operations-Remote

$137K/yr

What You'll Be Doing The Manager of Customer Operations will play a key leadership role within the department. This position will be responsible for leading customer service operations across ...

ULINE

Senior Customer Operations Manager

Glenview, IL · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer ...

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All JobsCustomer Operation Manager Jobs

Customer Operation Manager information

See salary details

$44.5K

$123.7K

$135.5K

How much do customer operation manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for customer operation manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Operation Manager, and why are they important?

To thrive as a Customer Operation Manager, you need expertise in customer service management, process optimization, and data analysis, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software, ticketing systems, and performance analytics tools is typically required. Exceptional leadership, problem-solving, and communication skills help you effectively manage teams and address client concerns. These competencies are crucial for driving customer satisfaction, operational efficiency, and overall business success.

What is the difference between Customer Operation Manager vs Customer Service Supervisor?

AspectCustomer Operation ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service processes, manages teams, improves customer experience, and implements policiesSupervises customer service representatives, handles escalations, and ensures team performance
Required CredentialsBachelor's degree in business, management, or related field; experience in customer service managementHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOffice setting, cross-department collaboration, strategic planningCall centers, retail stores, or customer service departments
Industry UsageCommon in industries with large customer service teams like retail, telecom, and financeFound in similar industries, often as frontline leadership

The Customer Operation Manager focuses on strategic oversight and process improvement across customer service functions, while the Customer Service Supervisor manages day-to-day team operations and handles customer issues directly. Both roles are essential but differ in scope and level of responsibility.

What is another word for customer?

In the context of a Customer Operation Manager role, another word for customer is client or consumer. These terms refer to individuals or organizations that purchase or use a company's products or services. Understanding these synonyms helps in effective communication and relationship management within customer service and operations.

What are some common challenges faced by Customer Operation Managers, and how can they effectively overcome them?

Customer Operation Managers often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and handling escalated customer issues. To address these, it's essential to maintain clear communication channels, implement robust processes for feedback and issue resolution, and foster a culture of continuous improvement. Leveraging data analytics to identify trends and proactively address potential bottlenecks can also help in optimizing operations and enhancing the customer experience.

What was the meaning of customer?

In the context of a Customer Operation Manager role, a customer is an individual or organization that purchases or uses a company's products or services. The role involves managing customer relationships, ensuring satisfaction, and addressing their needs effectively. Understanding customer expectations is essential for improving service quality and business performance.

What is another word for being a customer?

Another word for being a customer is client or consumer. In a Customer Operation Manager role, understanding these terms helps in effectively managing relationships and communication with those who purchase or use the company's products or services.

What does a Customer Operation Manager do?

A Customer Operation Manager oversees the processes and teams responsible for ensuring a positive customer experience throughout their interactions with a company. They focus on streamlining workflows, managing customer service teams, and implementing strategies to improve customer satisfaction and operational efficiency. Their role often involves analyzing customer feedback, resolving escalated issues, and collaborating with other departments to enhance service delivery. Ultimately, they aim to ensure that customers receive timely, effective support and that the company's service standards are consistently met.

What is a customer or costumer?

A customer is an individual or organization that purchases goods or services from a business, including those in customer operations roles like Customer Operation Managers. Understanding customer needs and ensuring satisfaction are key responsibilities in such roles, often supported by communication skills and customer relationship management tools.
What cities are hiring for Customer Operation Manager jobs? Cities with the most Customer Operation Manager job openings:
What states have the most Customer Operation Manager jobs? States with the most job openings for Customer Operation Manager jobs include:
Customer Operation Manager jobs near you
Infographic showing various Customer Operation Manager job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.
Elevator Service Operation Manager

Elevator Service Operation Manager

Collins Elevator Service Inc

Washington, DC

$110K - $150K/yr

Full-time

Posted 16 days ago

Job description

Small union elevator service company serving the Washington, DC metropolitan area is seeking to fill a full-time position for Elevator Service Operations Manager.
 
JOB RESPONSIBILTIES:
Fast-paced environment with the opportunity to develop your field operations career. We are seeking a committed, responsible, motivated, top performing elevator field operations professional to deliver high quality products/services that meet customer needs.
The successful candidate will be responsible for overseeing and managing the entire Service Department which includes all maintenance and repair services.
 
Key areas of responsibility include:
·         Set clear vision and goals for the Service and Maintenance Department to achieve targeted performance metrics.
·         Supervise, manage, oversee, and optimize the Service/Repair and Maintenance department in increased growth and profitability, customer satisfaction, and safety.
·         Analyze job completion to determine shortfalls and develop action plans to improve performance.
·         Dispatching – Schedule maintenance visits and service requests, testing coordination, callback management, manage maintenance completion
·         Field efficiency - communicating, managing, directing field technicians
·         Seeking bid solicitations
·         Performing site surveys – perform layouts, field measurements, prepare maintenance agreements, proposals and bids, pricing, contracts, open order repair.
·         Labor and material costs management – ordering parts,
·         Customer communication and satisfaction
·         Enforcing company guidelines and rules
·         Maintain a sterling representation of the company at all times;
 
Qualification:
·         Experience leading field technicians and/or supervisors in performing elevator maintenance and repair functions.
·         Very strong knowledge of elevators, elevator service contracting, and elevator service estimating.
·         Very comfortable in a technical environment utilizing Microsoft based computer software - Word, Excel, PowerPoint, and Outlook
·         Proven success in leading others is crucial
·         Excellent communication skills
·         Highly team-oriented
·         Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities.