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Customer Operation Manager Jobs in Virginia (NOW HIRING)

McKesson Corporation

Operation Manager

Clear Brook, VA · On-site

$81K - $135K/yr

... customer service * Partner with cross-functional teams (transportation, inventory, engineering ... Management Systems (WMS) * Strong working knowledge of operational KPIs, Lean, Six Sigma, or ...

McKesson

Operation Manager

Clear Brook, VA · On-site

$81K - $135K/yr

... customer service * Partner with crossfunctional teams (transportation, inventory, engineering ... warehouse operations in a highvolume distribution center * Proven success managing large ...

McKesson

Operation Manager

Clear Brook, VA · On-site

$81K - $135K/yr

... customer service * Partner with crossfunctional teams (transportation, inventory, engineering ... warehouse operations in a highvolume distribution center * Proven success managing large ...

Fluence

Technical Operation Manager

Arlington, VA · On-site

Technical Operations Manager Fluence (Nasdaq: FLNC) is a global market leader delivering ... Develop and support customer-facing presentations outlining APQP processes, manufacturing readiness ...

Socket.dev

Sales Operation Manager

Roanoke, VA · On-site

Conduct customer potential analysis. * Manage relationship and projects with BI team as it relates to Sales Operations, Sales KPI/Dashboards, and other sales related needs. * Manage Customer ...

Fluence

Technical Operation Manager

Arlington, VA · On-site

Role Overview The Technical Operations Manager is responsible for leading manufacturing readiness ... Customer Fluent Our customers are at the heart of everything we do. We're committed to delivering ...

Fluence

Technical Operation Manager

Arlington, VA · On-site

Role Overview The Technical Operations Manager is responsible for leading manufacturing readiness ... Develop and support customer-facing presentations outlining APQP processes, manufacturing readiness ...

Wurth Industry USA

Sales Operation Manager

Roanoke, VA · On-site

Conduct customer potential analysis. * Manage relationship and projects with BI team as it relates to Sales Operations, Sales KPI/Dashboards, and other sales related needs. * Manage Customer ...

New

Sentara

Manager, Customer Operations

Norfolk, VA · On-site

$130K/yr

The Customer Operations Manager oversees the delivery of exceptional customer service, streamline operational processes, and ensure compliance with industry regulations. Oversee the day-to-day ...

IDEMIA

Customer Operations Specialist

Chantilly, VA · On-site

This role is responsible for overseeing service center operations, managing inventory processes, ensuring SLA compliance, and facilitating customer-driven implementations while maintaining ...

ORBCOMM

Customer Operations Specialist

Sterling, VA · On-site

$60K - $80K/yr

Manage customer account information and maintain accurate records across business systems ... Monitor operational workflows and identify opportunities to improve efficiency and customer ...

ORBCOMM

Customer Operations Specialist

Sterling, VA · On-site

Manage customer account information and maintain accurate records across business systems ... Monitor operational workflows and identify opportunities to improve efficiency and customer ...

kgs

Operations Manger

Harrisonburg, VA

Tuknik Government Services, a Koniag Government Services company , is seeking an Operation Manager to support TGS and our government customer in Harrisonburg, VA. This position is for possible future ...

ORBCOMM

Customer Operations Specialist

Sterling, VA · On-site

$60K - $80K/yr

Manage customer account information and maintain accurate records across business systems ... Monitor operational workflows and identify opportunities to improve efficiency and customer ...

kgs

Operations Manger

Harrisonburg, VA · On-site

Tuknik Government Services, a Koniag Government Services company , is seeking an Operation Manager to support TGS and our government customer in Harrisonburg, VA. This position is for possible future ...

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Customer Operation Manager information

What does a customer operation manager do?

A Customer Operation Manager oversees the processes and teams responsible for ensuring a positive customer experience throughout their interactions with a company. They focus on streamlining workflows, managing customer service teams, and implementing strategies to improve customer satisfaction and operational efficiency. Their role often involves analyzing customer feedback, resolving escalated issues, and collaborating with other departments to enhance service delivery. Ultimately, they aim to ensure that customers receive timely, effective support and that the company's service standards are consistently met.

What are the key skills and qualifications needed to thrive as a customer operation manager?

To thrive as a Customer Operation Manager, you need expertise in customer service management, process optimization, and data analysis, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software, ticketing systems, and performance analytics tools is typically required. Exceptional leadership, problem-solving, and communication skills help you effectively manage teams and address client concerns. These competencies are crucial for driving customer satisfaction, operational efficiency, and overall business success.

What are some common challenges faced by customer operation managers, and how can they effectively overcome them?

Customer Operation Managers often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and handling escalated customer issues. To address these, it's essential to maintain clear communication channels, implement robust processes for feedback and issue resolution, and foster a culture of continuous improvement. Leveraging data analytics to identify trends and proactively address potential bottlenecks can also help in optimizing operations and enhancing the customer experience.

What is the difference between Customer Operation Manager vs Customer Service Supervisor?

AspectCustomer Operation ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service processes, manages teams, improves customer experience, and implements policiesSupervises customer service representatives, handles escalations, and ensures team performance
Required CredentialsBachelor's degree in business, management, or related field; experience in customer service managementHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOffice setting, cross-department collaboration, strategic planningCall centers, retail stores, or customer service departments
Industry UsageCommon in industries with large customer service teams like retail, telecom, and financeFound in similar industries, often as frontline leadership

The Customer Operation Manager focuses on strategic oversight and process improvement across customer service functions, while the Customer Service Supervisor manages day-to-day team operations and handles customer issues directly. Both roles are essential but differ in scope and level of responsibility.

Is a customer operation manager a high paying job?

A customer operation manager typically earns a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with potential for higher compensation, especially with specialized skills or certifications. Salary ranges can be influenced by the size of the company and the complexity of customer operations managed.

What cities in Virginia are hiring for Customer Operation Manager jobs?

Cities in Virginia with the most Customer Operation Manager job openings:

Customer Operation Manager jobs near you
Infographic showing various Customer Operation Manager job openings in Virginia as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Operation Manager

Clear Brook, VA • On-site

McKesson Corporation
Health Care and Social Assistance • 10K+ employees
Learn more about McKesson Corporationexternal

$81K - $135K/yr

Full-time

Re-posted 5 days ago

Key responsibilities

  • Lead outbound operations across multiple shifts in a high-volume distribution center, ensuring service levels, productivity, quality, and safety.

  • Manage, coach, and develop managers, supervisors, and frontline teams to achieve operational and engagement goals.

  • Drive performance against key operational metrics, including throughput, labor efficiency, cost, and customer service.

McKesson rating

7.9

Company rating: 7.9 out of 10

Based on 212 frontline employees who took The Breakroom Quiz

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
About the Role (Job Summary)
We are seeking an experienced Operations Manager to lead large-scale distribution center operations during evening and overnight shifts. In this role, you will be responsible for driving outbound performance, service excellence, cost efficiency, and team engagement in a high-volume, automated warehouse environment. You will lead managers and frontline supervisors to ensure safe, accurate, and on-time order fulfillment while supporting continuous improvement initiatives aligned to business objectives.
This role is ideal for leaders with deep distribution or warehouse operations experience who thrive in fast-paced, 24/7 environments and enjoy building high-performing teams.
What You'll Do (Responsibilities)
  • Lead outbound operations across multiple shifts in a high-volume distribution center, with accountability for service levels, productivity, quality, and safety
  • Manage, coach, and develop managers, supervisors, and frontline teams to achieve operational and engagement goals
  • Drive performance against key operational metrics, including throughput, labor efficiency, cost, and customer service
  • Partner with cross-functional teams (transportation, inventory, engineering, safety, HR) to ensure seamless execution
  • Lead continuous improvement initiatives focused on process optimization, automation effectiveness, and waste reduction
  • Analyze operational and financial data to identify trends, risks, and opportunities for improvement
  • Foster a safety-first, inclusive, and accountable culture aligned with company values
  • Support workforce planning, staffing strategies, and succession development
  • Ensure compliance with safety, regulatory, and company policies in a 24/7 distribution environment
Basic Requirements
  • Typically requires 9+ years of professional experience, including 1+ year(s) of supervisory and/or management experience

Critical Skills / Experience
  • Typically requires 9+ years of professional experience, including 1+ year(s) of supervisory and/or management experience
  • Bachelor's degree or equivalent combination of education and experience
  • Experience leading outbound or warehouse operations in a high-volume distribution center
  • Proven success managing large, multi-shift teams (200+ employees preferred)
  • Experience with automated warehouse systems, Labor Management Systems (LMS), and Warehouse Management Systems (WMS)
  • Strong working knowledge of operational KPIs, Lean, Six Sigma, or continuous improvement methodologies
  • Financial and data analysis skills, including labor forecasting and cost management
  • Demonstrated ability to lead change, improve engagement, and develop future leaders
  • Strong communication, problem-solving, and decision-making skills in fast-paced environments
  • Proficiency with MS Office and Google Suite strongly preferred

Work Environment, Schedule & Physical Requirements
  • On-site role in a distribution center environment
  • Evening and overnight schedule; flexibility required based on business needs in a 24/7 operation
  • Ability to walk, stand, and move throughout a warehouse environment for extended periods
  • Ability to use standard office equipment and technology, including laptops and mobile devices

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$81,200 - $135,400
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
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