ZipRecruiter

Log In

1

Customer Operation Manager Jobs (NOW HIRING)

Manufacturing Company

Operation Manager

Detroit, MI · On-site

Operations Manager - Automotive Manufacturing Position Summary Growing automotive manufacturing ... Ensure customer satisfaction through on-time delivery, quality performance, and operational ...

Orion Marine Group

OPERATION MANAGER

Houston, TX · On-site

Manage customer support. Plan and support sales and marketing activities. 8.Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage ...

HQS Automotive Texas

Operation Manager

Austin, TX · On-site

$50K - $100K/yr

Customer material and parts returns, and other relevant metrics. 4. Emergency Issue Management: Address and resolve emergency issues related to regional operations, including but not limited to:

Re-Teck (LTG Group)

Operation Manager

Arlington, TX · On-site

Drive daily operational planning to meet volume, turnaround time, and customer SLA requirements ... Manage vendor relationships (transportation, recycling downstream vendors, equipment suppliers)

Re-Teck (LTG Group)

Operation Manager

Arlington, TX · On-site

Drive daily operational planning to meet volume, turnaround time, and customer SLA requirements ... Manage vendor relationships (transportation, recycling downstream vendors, equipment suppliers)

Pinnacle Logistics

OPERATION MANAGER

Houston, TX · On-site

... customer service levels while driving to a low-cost operating model Assist Senior management in ... Develop and support new operational initiatives to streamline processes and reduce costs Coordinate ...

McKesson

Operation Manager

Clear Brook, VA · On-site

$81K - $135K/yr

... customer service * Partner with crossfunctional teams (transportation, inventory, engineering ... warehouse operations in a highvolume distribution center * Proven success managing large ...

Urban Air Adventure Parks

OPERATION MANAGER

Cincinnati, OH · On-site

$16 - $18/hr

OPERATION MANAGER JOB SUMMARY The Operation Manager motivates, instills accountability and achieves ... Cultivate a team environment that provides exceptional customer service while directing the team ...

PINNACLE LOGISTICS

OPERATION MANAGER

Houston, TX · On-site

... high customer service levels while driving to a low-cost operating model • Assist Senior ... fleet operations Qualifications Education/Experience • Ensure the quality management system ...

McKesson

Operation Manager

Clear Brook, VA · On-site

$81K - $135K/yr

... customer service * Partner with crossfunctional teams (transportation, inventory, engineering ... warehouse operations in a highvolume distribution center * Proven success managing large ...

Pinehurst Landscape Co.

Operation Manager

Glen Arm, MD · On-site

$10K - $500K/yr

Track and report key operational metrics, including productivity, job costs, and customer satisfaction * Assist in hiring, training, and performance management of production team * Contribute to the ...

Fluence

Technical Operation Manager

Arlington, VA · On-site

Role Overview The Technical Operations Manager is responsible for leading manufacturing readiness ... Develop and support customer-facing presentations outlining APQP processes, manufacturing readiness ...

Socket.dev

Sales Operation Manager

Roanoke, VA · On-site

Conduct customer potential analysis. * Manage relationship and projects with BI team as it relates to Sales Operations, Sales KPI/Dashboards, and other sales related needs. * Manage Customer ...

TELUS Agriculture

Sales Operation Manager

Chicago, IL · On-site +1

... M administration and sales enablement content. This is a strategic role where operational ... Partner with Marketing and Customer Success on reporting that bridges sales pipeline health with ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsCustomer Operation Manager Jobs

Customer Operation Manager information

See salary details

$44.5K

$123.7K

$135.5K

How much do customer operation manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer operation manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a customer operation manager do?

A Customer Operation Manager oversees the processes and teams responsible for ensuring a positive customer experience throughout their interactions with a company. They focus on streamlining workflows, managing customer service teams, and implementing strategies to improve customer satisfaction and operational efficiency. Their role often involves analyzing customer feedback, resolving escalated issues, and collaborating with other departments to enhance service delivery. Ultimately, they aim to ensure that customers receive timely, effective support and that the company's service standards are consistently met.

What are the key skills and qualifications needed to thrive as a customer operation manager?

To thrive as a Customer Operation Manager, you need expertise in customer service management, process optimization, and data analysis, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software, ticketing systems, and performance analytics tools is typically required. Exceptional leadership, problem-solving, and communication skills help you effectively manage teams and address client concerns. These competencies are crucial for driving customer satisfaction, operational efficiency, and overall business success.

What are some common challenges faced by customer operation managers, and how can they effectively overcome them?

Customer Operation Managers often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and handling escalated customer issues. To address these, it's essential to maintain clear communication channels, implement robust processes for feedback and issue resolution, and foster a culture of continuous improvement. Leveraging data analytics to identify trends and proactively address potential bottlenecks can also help in optimizing operations and enhancing the customer experience.

What is the difference between Customer Operation Manager vs Customer Service Supervisor?

AspectCustomer Operation ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service processes, manages teams, improves customer experience, and implements policiesSupervises customer service representatives, handles escalations, and ensures team performance
Required CredentialsBachelor's degree in business, management, or related field; experience in customer service managementHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOffice setting, cross-department collaboration, strategic planningCall centers, retail stores, or customer service departments
Industry UsageCommon in industries with large customer service teams like retail, telecom, and financeFound in similar industries, often as frontline leadership

The Customer Operation Manager focuses on strategic oversight and process improvement across customer service functions, while the Customer Service Supervisor manages day-to-day team operations and handles customer issues directly. Both roles are essential but differ in scope and level of responsibility.

Is a customer operation manager a high paying job?

A customer operation manager typically earns a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with potential for higher compensation, especially with specialized skills or certifications. Salary ranges can be influenced by the size of the company and the complexity of customer operations managed.

What cities are hiring for Customer Operation Manager jobs?

Cities with the most Customer Operation Manager job openings:

What states have the most Customer Operation Manager jobs?

States with the most job openings for Customer Operation Manager jobs include:

What are popular job titles related to Customer Operation Manager jobs?

For Customer Operation Manager jobs, the most frequently searched job titles are:

Customer Operation Manager jobs near you
Infographic showing various Customer Operation Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Operation Manager

Detroit, MI • On-site

Manufacturing Company
See more jobs at Manufacturing Companyexternal

Full-time

Medical, Dental, Vision, Life

Re-posted 4 days ago

Job description

Operations Manager – Automotive Manufacturing

Position Summary

Growing automotive manufacturing organization is seeking an experienced Operations Manager to lead and oversee all industrial operations within a fast-paced manufacturing environment.

This leadership role is responsible for Production, Maintenance, Quality, Engineering, and overall operational performance of the business unit. The ideal candidate will possess strong leadership capabilities, operational discipline, and a proven background in welding and stamping manufacturing processes.

The successful candidate will drive operational excellence through safety, quality, productivity, cost management, continuous improvement, and team development initiatives.

Key Responsibilities

  • Lead all manufacturing operations including Production, Maintenance, Quality, Engineering, and operational support functions
  • Drive achievement of operational KPIs aligned with business objectives and budget targets
  • Ensure customer satisfaction through on-time delivery, quality performance, and operational efficiency
  • Monitor and improve Overall Equipment Effectiveness (OEE)
  • Lead continuous improvement initiatives focused on safety, quality, productivity, and cost reduction
  • Support launch and industrialization of new products while meeting timing, cost, and process capability objectives
  • Review production schedules, customer demand, and staffing requirements to ensure operational efficiency
  • Develop and implement operational strategies to improve material flow, labor utilization, equipment performance, and manufacturing processes
  • Ensure compliance with company policies, safety standards, environmental regulations, and operational procedures
  • Drive strong 5S and workplace organization standards throughout manufacturing operations
  • Collaborate cross-functionally to resolve production and operational issues
  • Develop leadership capabilities within supervisory teams through coaching, training, and performance management
  • Promote a culture of accountability, teamwork, continuous improvement, and operational discipline

Qualifications

  • Bachelor’s Degree in Engineering, Manufacturing, Operations Management, or related field preferred
  • Experience within automotive manufacturing environment required
  • Strong experience with welding and stamping operations required
  • Proven leadership experience managing multiple operational departments
  • Strong understanding of manufacturing systems, production planning, and operational performance metrics

Technical & Leadership Skills

  • Strong knowledge of manufacturing methodologies and continuous improvement tools including:
    • Continuos Improvement
    • FMEA
    • SPC
    • Material Flow & Pull Systems
    • Preventive Maintenance Systems
    • Tooling and Process Optimization
  • Strong knowledge of problem-solving methodologies:
    • PDCA
    • 8D
    • 5 Why Analysis
  • Excellent analytical, organizational, and project management skills
  • Strong leadership, communication, and team development capabilities
  • Ability to drive operational results within a fast-paced manufacturing environment
  • Results-oriented with strong decision-making and problem-solving abilities

Company Description

Welding and Stamping Manufacturing Company