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Customer Operation Manager Jobs in Indiana (NOW HIRING)

Aep

Customer Operations Supervisor

Fort Wayne, IN · On-site

$74K - $93K/yr

Job Summary Supervise a team of Customer Operations Associates in their day-to-day duties that ... Provide assistance to Associates and Management with administrative responsibilities. What you'll ...

New

Copeland

Operations Manager

Rushville, IN · On-site

Ensure a strong focus on customer experience, delivery assurance, establishing robust supply ... As the Operation Manager, you will: * Lead, develop, and manage a team to successfully deliver new ...

Copeland

Operations Manager

Rushville, IN · On-site

Ensure a strong focus on customer experience, delivery assurance, establishing robust supply ... As the Operation Manager, you will: * Lead, develop, and manage a team to successfully deliver new ...

Copeland LP

Operations Manager

Rushville, IN · On-site

Ensure a strong focus on customer experience, delivery assurance, establishing robust supply ... As the Operation Manager, you will:*** Lead, develop, and manage a team to successfully deliver new ...

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Customer Operation Manager information

What does a customer operation manager do?

A Customer Operation Manager oversees the processes and teams responsible for ensuring a positive customer experience throughout their interactions with a company. They focus on streamlining workflows, managing customer service teams, and implementing strategies to improve customer satisfaction and operational efficiency. Their role often involves analyzing customer feedback, resolving escalated issues, and collaborating with other departments to enhance service delivery. Ultimately, they aim to ensure that customers receive timely, effective support and that the company's service standards are consistently met.

What are the key skills and qualifications needed to thrive as a customer operation manager?

To thrive as a Customer Operation Manager, you need expertise in customer service management, process optimization, and data analysis, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software, ticketing systems, and performance analytics tools is typically required. Exceptional leadership, problem-solving, and communication skills help you effectively manage teams and address client concerns. These competencies are crucial for driving customer satisfaction, operational efficiency, and overall business success.

What are some common challenges faced by customer operation managers, and how can they effectively overcome them?

Customer Operation Managers often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and handling escalated customer issues. To address these, it's essential to maintain clear communication channels, implement robust processes for feedback and issue resolution, and foster a culture of continuous improvement. Leveraging data analytics to identify trends and proactively address potential bottlenecks can also help in optimizing operations and enhancing the customer experience.

What is the difference between Customer Operation Manager vs Customer Service Supervisor?

AspectCustomer Operation ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service processes, manages teams, improves customer experience, and implements policiesSupervises customer service representatives, handles escalations, and ensures team performance
Required CredentialsBachelor's degree in business, management, or related field; experience in customer service managementHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOffice setting, cross-department collaboration, strategic planningCall centers, retail stores, or customer service departments
Industry UsageCommon in industries with large customer service teams like retail, telecom, and financeFound in similar industries, often as frontline leadership

The Customer Operation Manager focuses on strategic oversight and process improvement across customer service functions, while the Customer Service Supervisor manages day-to-day team operations and handles customer issues directly. Both roles are essential but differ in scope and level of responsibility.

Is a customer operation manager a high paying job?

A customer operation manager typically earns a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with potential for higher compensation, especially with specialized skills or certifications. Salary ranges can be influenced by the size of the company and the complexity of customer operations managed.

What cities in Indiana are hiring for Customer Operation Manager jobs?

Cities in Indiana with the most Customer Operation Manager job openings:

Customer Operation Manager jobs near you
Infographic showing various Customer Operation Manager job openings in Indiana as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Sales Operation Manager

Greenwood, IN

Wurth Industry of North America
Wholesale • 1 - 5K employees
Learn more about Wurth Industry of North Americaexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

POSITION SUMMARY
The Sales Operations Manager is responsible for developing and executing a strategy that enables the sales team with the tools, training, and resources needed to succeed. This role focuses on improving sales effectiveness, tracking performance metrics, and aligning the sales process with organizational goals. The manager collaborates closely with sales leadership, marketing, and product teams to drive sales productivity and support revenue growth.


ESSENTIAL DUTIES AND RESPONSIBILITIES
• Create and manage Excess & Obsolete (E&O) inventory reports
• Lead Excess & Obsolete inventory prevention and resolution initiatives
• Manage internal scrap process and reporting
• Create and track Key Performance Indicators (KPIs) for Sales and the Sales Operations team.
• Manage customer surcharge calculations and processes.
• Conduct customer potential analysis.
• Manage relationship and projects with BI team as it relates to Sales Operations, Sales KPI/Dashboards, and other sales related needs.
• Manage Customer Relationship Management (CRM) software, including training, reporting, and optimization.
• Manages and Directs work of functional team, including hiring, corrective action, performance appraisals and pay review, budget and processes.
• Ability to lead and motivate a large team, manage performance, and foster a collaborative and productive work environment in accordance to Wurth basic principles.
• Implement training programs to ensure staff are equipped with necessary skills and knowledge, including new employee onboarding.
• Manage workforce planning, staffing, and labor relations to meet operational requirements.
• Use data-driven insights to support decision-making and process refinement.
• Foster a culture of learning and innovation within the sales team.
• Drive adoption of new processes, tools, and methodologies to improve overall sales effectiveness.
• Scale programs across teams and regions to ensure consistent support and success.
• All other duties as assigned.


EDUCATION, QUALIFICATIONS, SKILLS & ABILITIES
• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• 5+ years of experience in a sales-related role, with at least 2 years of experience in a sales operations or enablement capacity.
• Proven experience in developing and executing sales enablement strategies.
• Familiarity with CRM systems (e.g., Salesforce) and sales enablement tools.
• Strong understanding of sales processes and methodologies.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Organizational skills to ensure good time management and timely progression through projects.
• Ability to prioritize duties and manage work requests coming from various sources.
• Strong attention to detail to ensure accuracy of work products.
• Knowledge of SAP a plus.
• Sales and customer service (internal/external) focus.
• Understands big picture company goals and how they are supported by individual success.
• Positive attitude and enthusiasm.
• Strong work ethic and drive for success.
• Strong orientation towards teamwork and flexibility towards changing business needs.
• Ability to work cross functionally to achieve required goals.
• Strong analytical and critical thinking skills.
• Advanced judgement and decision-making skills

The Würth Difference:

  • Proactive supply chain solutions customized to your business, your industry
  • Industrial products and services delivered with prompt, personal attention
  • Inventory management solutions that keep your production line moving smoothly
  • Complete program support from initial design, to implementation, training, to ongoing analysis

Why Würth:

  • Maternity/Paternal leave after 1 year of service
  • Tuition Reimbursement eligible after 1 year of service
  • Health benefits and programs - medical, vision, dental, life insurance and more
  • Additional benefits 401(k), short term disability, long term disability
  • Paid Time Off, accrued per pay period, additional day earned per year of service
  • 10 paid holidays

    EEOC STATEMENT:

    The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.

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