Customer Operation Manager Jobs (NOW HIRING)

Sports Imports, an industry leader in volleyball equipment design, engineering, and manufacturing since 1976, became a 100% employee-owned business in 2023. Focused on providinga customer-centric experience and product excellence for all levels of play, the company has partnered exclusively withSenohsince itsinception. Sports Imports revolutionized the sport with innovative products, including the first all-carbon volleyball pole, known for its strength, safety, and Lifetime Performance Warranty. As a trusted supplier, they are the official net system provider for NCAA, NJCAA, USAV, NFHS, and AVCA, and have earned the confidence of over 92% of Division I programs and provided more than 50,000 net systems to high schools across the U.S.

At Sports Imports, we value innovation, creativity, and problem-solving, driven by our core values: Customer Commitment, Excellence, Teamwork, Integrity, Heart, and Grit. We offer a fast-paced environment with opportunities to engage in the sports community through trade shows, events, and partnerships. Our team is encouraged to take initiative, think creatively, and pursue growth,fosteringcollaborationand the sharing ofnew ideas.

We are actively searching for anIntegrated Marketing&Operations Managerto serve as the operational and people leadership layer of the marketing department, ensuring strategic initiatives are effectively translated into coordinated, prioritized, and executed plans across all marketing functions — including direct ownership of external partnership and sponsorship relationships.

This role serves as the connective layer between strategic leadership and departmental execution — managing a team while owning the partner relationships, cross-functional programs, and operational systems that keep the department running at full capacity.

• Provide day-to-day operational leadership for the marketing department

• Manage departmental workflows, prioritization, and execution coordination

• Ensure accountability and follow-through across marketing initiatives & deliverables

• Facilitate communication,alignmentand visibility across marketing functions

• Identifyand help resolve workflow bottlenecks, ownership gaps, and operational challenges

• Manage up by proactively organizing, escalating, and synthesizing priorities and needs

• Ensure reporting cadences and accountability structuresremainorganized and consistent

• Support operational organization of metrics and performance discussions

• Directly manage day-to-day departmental team leadership responsibilities across marketingfunction

• Support professional development, coaching, mentorship, and performance growth of team members

• Help prioritize workloads and ensure team alignment across initiatives and business priorities

• Foster a collaborative, accountable, and growth-oriented team culture

• Support team organization, resource planning, and operational effectiveness across the department

• Translate strategic direction into actionable execution plans

• Coordinate integrated initiatives (e.g.product launches, major company initiatives) across digital, creative, content, partnerships, and sales support.Sometimesserve as the lead and other times assign leadership and provide oversight.

• Ensure timelines, deliverables, and cross-functional dependencies stay on track

• Lead recurring execution and prioritization meetings

• Own all external partner and sponsorship relationships — primary point of contact for strategy and day-to-day communication

• Develop andmaintainpartnership strategy aligned with broader marketing and business development goals

• Identifyand pursue new partnership opportunities that expand brand reach and support business growth

• Provide oversight of execution of all partnership and sponsorship deliverables

• Bachelor’s degree inBusiness,Marketing,or related field.

• 10+years of experienceof progressive experience inmarketing, marketing operations, or digital marketing.

• Experience managing campaigns and cross-functional projects

• Experience managing a marketing team

• Understanding of a brand’s audiences, identity, mission, and value proposition

• Experience in volleyball or sports preferred

• Working knowledge of software such as Canva, Monday.comorother marketing, CRM, andproject management software.

At Sports Imports,you'remore than anemployee—you'rean owner. As a 100% employee-owned company (ESOP), every team membershares inour success andhas the opportunity tobuild long-term financial value while making a meaningful impact every day. We complement that ownership mindset with competitive compensation, a comprehensive benefits package, and a culture that invests in the growth and success of its people. Join a team where your contributions matter, your voice is heard, and your work helps power the industry's premium volleyball equipment brand.