Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Customer Experience Manager
Bloomfield, CT · On-site
$19.94/hr
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...
Customer Experience Manager
Bloomfield, CT · On-site
$19.94/hr
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...
Customer Experience Manager
Bloomfield, CT · On-site
$19.94/hr
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...
Customer Experience Manager
Bloomfield, CT · On-site
$19.94/hr
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Manager, Customer Service Location : South Deerfield, MA Company : Pelican Who We Are: At Pelican, we engineer products that stand up to the world's toughest conditions--because the people who rely ...
Customer Manager information
See Springfield, MA salary details
$32.9K - $39.6K
8% of jobs
$44.4K is the 25th percentile. Wages below this are outliers.
$39.6K - $46.3K
23% of jobs
$46.3K - $53K
6% of jobs
$53K - $59.7K
8% of jobs
The median wage is $61.1K / yr.
$59.7K - $66.4K
18% of jobs
$66.4K - $73.1K
8% of jobs
$74.8K is the 75th percentile. Wages above this are outliers.
$73.1K - $79.8K
9% of jobs
$79.8K - $86.5K
6% of jobs
$86.5K - $93.2K
3% of jobs
$93.2K - $99.9K
4% of jobs
$99.9K - $106.6K
4% of jobs
$32.9K
$65.9K
$106.6K
How much do customer manager jobs pay per year?
As of Jun 18, 2026, the average yearly pay for customer manager in Springfield, MA is $65,871.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $77,700.00 per year, depending on experience, location, and employer.
What jobs in the US pay 300,000 a year?
For a Customer Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in sales or client relations, and often a leadership role within a large organization. High-paying roles in this field may also involve bonuses, commissions, or profit-sharing arrangements. Such compensation levels are more common in industries like finance, technology, or executive management, rather than standard customer service positions.
What are the key skills and qualifications needed to thrive as a Customer Manager, and why are they important?
To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.
What are some common challenges faced by Customer Managers and how can they be addressed?
Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.
What jobs pay $2000 a day?
High-paying jobs that can pay around $2000 a day typically include specialized roles such as senior corporate executives, certain medical specialists, high-level consultants, and successful entrepreneurs. These positions often require extensive experience, advanced skills, certifications, or ownership of a business, and may involve long hours or high responsibility levels.
What is the difference between Customer Manager vs Customer Service Representative?
| Aspect | Customer Manager | Customer Service Representative |
|---|---|---|
| Credentials | Experience in account management, sometimes certifications in CRM tools | Basic customer service training, sometimes certifications in communication skills |
| Work Environment | Office-based, client-facing, strategic planning | Call centers, retail, or online support |
| Employer & Industry Usage | Used across industries like retail, finance, tech for managing key accounts | Common in retail, telecom, hospitality for handling customer inquiries |
| Search & Comparison Intent | Looking for roles involving account management and client retention | Seeking entry-level or support roles in customer service |
Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.
What does a Customer Manager do?
A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.
What is the role of a customer manager?
A customer manager is responsible for maintaining and improving relationships with clients, ensuring their needs are met, and resolving issues to promote customer satisfaction and loyalty. They often coordinate with sales, support, and marketing teams, and may use customer relationship management (CRM) tools to track interactions and feedback.
What job makes $10,000 a month without a degree?
A Customer Manager can potentially earn $10,000 a month through commissions, bonuses, and high-level client accounts, especially in industries like sales or account management. Success in this role often depends on strong communication skills, experience, and performance, rather than formal education requirements.
What are the most commonly searched types of Customer jobs in Springfield, MA? The most popular types of Customer jobs in Springfield, MA are:
What job categories do people searching Customer Manager jobs in Springfield, MA look for? The top searched job categories for Customer Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Manager jobs? Cities near Springfield, MA with the most Customer Manager job openings:
Job description
We're Hiring: Manager, Customer Service
Location: South Deerfield, MA
Company: Pelican
Who We Are:
At Pelican, we engineer products that stand up to the world’s toughest conditions—because the people who rely on us do too. For nearly 50 years, we’ve been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits.
With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it’s transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Pelican products are Built to Protect to Equip for the Mission.
At Pelican, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most.
What You'll Do:
Lead the team. Elevate the experience. Be the voice of the customer.
Pelican is seeking a strategic and people-focused Customer Service Manager to lead and evolve our customer service organization in support of continued business growth. In this role, you’ll drive operational excellence, develop high-performing teams, and help shape the future of the customer experience through data-driven insights, process improvement, and strong cross-functional collaboration. This is an opportunity to make a real impact—leading teams, improving systems, and ensuring customers receive world-class support across every interaction.
- Lead, coach, and develop a high-performing Customer Service team across multiple functions and facilities
- Drive customer satisfaction and operational performance through data analytics, KPIs, and continuous improvement initiatives
- Partner cross-functionally with Operations, Sales, Marketing, Supply Chain, and Leadership teams to resolve issues and improve service delivery
- Act as the “Voice of the Customer,” identifying trends, opportunities, and solutions that improve the customer experience
- Develop and execute customer service strategies, workflows, and operational goals that support business growth
- Monitor team performance, resource allocation, call volume, and workflow efficiency to ensure service excellence
- Lead process improvement initiatives and help implement scalable systems and best practices
- Champion SAP initiatives and support development of procedures, documentation, and process standards
- Support budgeting, capacity planning, and operational forecasting efforts
- Build strong partnerships across the organization to improve communication, responsiveness, and collaboration
- Provide leadership and direction through change management and strategic initiatives
- Ensure compliance with applicable regulatory requirements including FAR, ITAR, and FCPA standards
- Lead large-scale customer service projects and continuous improvement initiatives
- Perform additional duties as assigned
What We’re Looking For:
- Comprehensive knowledge of customer service and warranty procedures and policies.
- In-depth knowledge of company product and pricing structure.
- Proficient in computer software such as SAP, SalesForce, Microsoft Word, Excel and Power Point.
- Must have exceptional written, verbal communication, presentation and training skills.
- Training and experience in Lean/Six Sigma methodologies
- Training and experience in an ISO 9001 (2015) and/or ISO 14001 environment
- Experience with manufacturing
What’s In It For You:
Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.
- Competitive paid time off plans / Holiday pay /extra vacation purchase opportunities
- 401k plan – with immediate match
- Great Benefits – several options including Pet insurance for our animal lovers.
- Health Savings Account Contribution
- Wellness Discount Program
- Global Mental Wellness Program
- Quarterly Employee Celebration Days
- Peer to Peer Recognition Program
- Service Recognition Program
- Amazing employee discount program on Pelican Products, Pelican branded apparel and gear
- Employee referral program – get paid to work with your trusted network.
- Beautiful New England location
- Onsite Gym
- Established reputable brand offering premium products – you’ll be proud to represent Pelican!
- And more…
What You May Be Doing:
While performing the duties of this job, the employee will be frequently required to execute standard physical activities within the facility areas (i.e. stand, walk, sit, use hands/fingers).
- While performing the duties of this job, the employee will be frequently required to execute non-standard physical activities within the facility areas (i.e. climb or balance, stoop, kneel, crouch).
- Ability to lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.