Customer Manager Jobs in Springfield, MA (NOW HIRING)

Date Posted:

2026-07-21

Country:

United States of America

Location:

US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

The F135 Sustainment Data Management and Analytics (SDMA) organization supports sustainment contracts for the F135 engine powering the F-35 Joint Strike Fighter. SDMA is seeking a Customer Data Manager to join a highly skilled data-focused team responsible for enabling accurate, reliable, and integrated depot-level maintenance data across the F135 enterprise. This is a rare opportunity to contribute to fleet readiness, data integrity, and process modernization across a complex global sustainment ecosystem.

The F135 Fleet Data Management Customer Data Manager serves as a key contributor to the F135 Sustainment Program, with primary responsibility for maintaining data availability, quality, and integrity across the Maintenance Management Systems (MMS). This role focuses on ensuring seamless depot data integration and alignment across all platforms, applications, databases, and directories within the F135 Program Data Architecture. Success requires strong cross-functional engagement and digital fluency to drive process efficiency and tool improvement.

What Will You Do

• Ensure data is aligned across multiple platforms, applications, and systems serving as the Authoritative Source of Truth (ASoT).  You will be responsible for performing data quality reviews of the fleet status vs. maintenance task limits, review individual assets when exception handling is required, and coordinate resources for and actively execute reconciliation of the data.

• FDM Focal for flight test and FT Engine Management support to include serially tracked part reconciliation and troubleshooting efforts with the site Engine Managers.

• Support ongoing Fleet Management Campaigns by ensuring Time Compliance Technical Directive (TCTD) execution, completion tracking, and compliance reporting.

• Participate in the Customer Support Integrated Product Team (CSIPT), providing data-driven insights to support communication of fleet issues with both internal and external customers.

• Identify areas for automation within our systems, processes, and tools and assist with development of new processes and tools that improve the way we perform tasks.

• Ensure proactive availability of reconciled lifing data for Module and LRU repair value streams.

• Collaborate with cross-functional partners including Customer Service Engineering, Global Service Engineering, Support Equipment Operations, Supply Chain Management, and Depot Engine Management to support end-to-end process execution.

• Execute and deliver data quality metrics as required as well as attend depot level meetings/working groups/capacity reviews as needed.  Perform other data quality reviews as assigned.

Qualifications You Must Have

• Bachelor’s Degree

• 8 years of data analytics, data science, data management, Engineering, Field Services, Depot Engine or Quality Management experience or an Advanced degree with 5 years of data analytics, data science, data management, Engineering, Field Services, Depot Engine or Quality Management experience

• Must be a U.S. Citizen. This position may require access to systems/tools that are restricted to individuals who possess US citizenship.   

• Must be willing to travel up to 10%

Qualifications We Prefer

• Master’s degree and 4+ years of data analytics, data science, data management, Engineering, Field Services, Depot Engine or Quality Management

• Familiarity with Jet Engines and Maintenance concepts

• Demonstrated leadership experience in a formal or informal capacity, with Project Management skills

• Engineering, Data Science, Data Analytics, AI-ML experience

• Excellent collaboration and communication skills.  Ability to create meaningful metrics from large datasets

• Ability to manage competing priorities and short deadlines

What Is My Role Type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Relocation assistance is not provided.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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