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Customer Manager Jobs in Springfield, MA (NOW HIRING)

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Be the "voice of the customer," translating feedback and performance metrics into internal action and customer-facing results. * Lead escape/crisis management when delivery or quality issues arise ...

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Be the "voice of the customer," translating feedback and performance metrics into internal action and customer-facing results. * Lead escape/crisis management when delivery or quality issues arise ...

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Be the "voice of the customer," translating feedback and performance metrics into internal action and customer-facing results. * Lead escape/crisis management when delivery or quality issues arise ...

Five Below

Customer Experience Manager

Sturbridge, MA · On-site

$19/hr

Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...

SHI GmbH

Customer Success Manager - VMware

Hartford, CT · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

Aflac, Incorporated

Mgr, Customer Solutions

Windsor, CT · Remote

$100K - $130K/yr

... customer satisfaction, retention, and program performance. • Manages day-to-day client relationships and service delivery to ensure alignment with service standards, best practices, and client ...

Aflac Incorporated

Mgr, Customer Solutions

Windsor, CT · Remote

$100K - $130K/yr

... customer satisfaction, retention, and program performance. Manages day-to-day client relationships and service delivery to ensure alignment with service standards, best practices, and client ...

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Showing results 21-40

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Springfield, MA

Customer Manager information

See Springfield, MA salary details

$32.9K

$65.9K

$106.6K

How much do customer manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer manager in Springfield, MA is $65,871.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $77,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the most commonly searched types of Customer jobs in Springfield, MA?

The most popular types of Customer jobs in Springfield, MA are:

What are popular job titles related to Customer Manager jobs in Springfield, MA?

For Customer Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Springfield, MA look for?

The top searched job categories for Customer Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Manager jobs?

Cities near Springfield, MA with the most Customer Manager job openings:

Customer Manager jobs near you

Customer Solutions Manager

chromalloy

Windsor, CT • On-site

Full-time

Re-posted 2 days ago

Chromalloy rating

8.1

Company rating: 8.1 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

155th of 490 rated machine equipment manufacturers

Job description

If you’re a customer-first leader who thrives in fast-moving, highly regulated environments, this role puts you at the center of the action. You’ll lead our Customer Solutions team, strengthen customer relationships, and drive service improvements that make a measurable difference.

What you’ll do

  • Lead and coach a high-performing Customer Solutions team to deliver reliable, transparent service and outstanding customer satisfaction.
  • Ensure timely, proactive communication and strong issue resolution—from first contact through closure.
  • Standardize best practices across reporting, performance reviews, and quarterly business reviews (QBRs).
  • Build and execute training and development plans that grow skills, confidence, and career paths for every team member.
  • Identify and implement process improvements that increase efficiency and elevate the customer experience.
  • Be the “voice of the customer,” translating feedback and performance metrics into internal action and customer-facing results.
  • Lead escape/crisis management when delivery or quality issues arise—keeping stakeholders aligned with clear, timely updates.
  • Partner with Sales and Business Development on quotes and renewals—pricing inputs, profitability, capability analysis, and business models.
  • Use customer insight and relationships to uncover opportunities that drive year-over-year growth and retention.

What you’ll bring

  • Bachelor’s degree plus 5+ years of relevant experience (or an equivalent combination of education and experience).
  • Experience in leadership and customer-facing work (management, sales, operations, quality, or customer service)—ideally in aerospace or another highly regulated industry.
  • Strong customer focus with a track record of translating requirements into consistent execution.
  • Comfort with shifting priorities, tight deadlines, and clear reporting in a dynamic environment.
  • Advanced Microsoft Office skills—especially Excel and PowerPoint.

Why you’ll love this role

  • Own key customer relationships and make visible, measurable improvements to service performance.
  • Lead a team and shape how work gets done—process, training, and communication standards.
  • Work cross-functionally with Sales, Operations, and Quality in a mission-critical, highly regulated environment.

What Chromalloy employees say

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