ZipRecruiter

Log In

1

Customer Manager Jobs in Indiana (NOW HIRING)

groteindustries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable ...

Five Below

Customer experience manager

Bedford, IN · On-site

$15/hr

Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...

New

Five Below

Customer Experience Manager

Columbia City, IN · On-site

$15/hr

Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...

Five Below

Customer experience manager

Bedford, IN · On-site

$15/hr

Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...

New

Five Below

Customer Experience Manager

Columbia City, IN · On-site

$15/hr

Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...

Five Below

Customer Experience Manager

Warsaw, IN

$15/hr

Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...

Pulte Group

Customer Care Manager II

Carmel, IN · On-site

The Customer Care Manager II will triage warranty service requests with homeowners and manage the resolution of their concerns until completion. The CCM II will assist with managing risk and ...

PulteGroup, Inc.

Customer Care Manager II

Carmel, IN · On-site

The Customer Care Manager II will triage warranty service requests with homeowners and manage the resolution of their concerns until completion. The CCM II will assist with managing risk and ...

Motorola

$80K - $110K/yr

The Senior Customer Support Manager (Sr. CSM) ensures high levels of customer satisfaction and focus throughout the delivery of Motorola's Lifecycle Service products. * Act as the primary point of ...

New

Brehob

Be Seen First

Customer Success Team Manager

Indianapolis, IN · On-site

Lead, manage, and mentor the Customer Success Team sales representatives, service quoting specialists, and subject matter experts to provide product material quotes, service quotes, and product ...

next page

Showing results 1-20

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Indiana

Customer Manager information

See Indiana salary details

$31.4K

$62.9K

$101.8K

How much do customer manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for customer manager in Indiana is $62,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $74,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and meeting performance targets. The level of stress varies based on the work environment, workload, and individual coping skills, but it often requires strong communication and patience. Proper training and support can help manage stress levels effectively.

What are some common challenges faced by Customer Managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Customer Service Directors or Vice Presidents, with salaries reaching six figures or more. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic initiatives.

What does a Customer Manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer manager?

A customer manager is responsible for maintaining and improving relationships with clients, ensuring customer satisfaction, and addressing their needs. They often coordinate with sales, support, and marketing teams, and may use customer relationship management (CRM) tools to track interactions and feedback.
What are the most commonly searched types of Customer jobs in Indiana? The most popular types of Customer jobs in Indiana are:
What are popular job titles related to Customer Manager jobs in Indiana? For Customer Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Manager jobs in Indiana look for? The top searched job categories for Customer Manager jobs in Indiana are:
What cities in Indiana are hiring for Customer Manager jobs? Cities in Indiana with the most Customer Manager job openings:
Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Indiana as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $62,900 per year, or $30.2 per hour.

Customer Success Manager

groteindustries

Madison, IN • On-site

Other

Re-posted 13 days ago

Job description

Position Summary: The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They’ll contribute to a high-performing support team, create scalable processes, and redefine what exceptional customer experience means in the connected technology industry. They’re responsible for delivering top-tier, 24/7/365 service that exceeds customer expectations. This person must communicate clearly and proactively, always on the lookout for ways to increase satisfaction and continuously refine how we serve our customers. They should bring the kind of energy and adaptability that thrives in a startup-like environment. Most importantly, they must have an entrepreneurial mindset, owning their work, thinking on their feet, innovating on the fly, and pushing our business forward every single day. 

Position Duties:             -  - Supports and leads all customer support activities. 

                                      - Guides new customers through setup, product training, and best practices to facilitate early success and faster adoption. 

                                    - Monitor usage and trailer health metrics to identify trends, potential risks, and opportunities to optimize usage and customer satisfaction. 

                                    - Technical troubleshooting of trailer electrical systems, telematics systems, cellular and Bluetooth connectivity. 

                                    - Offer recommendations for additional features or use cases based on the customer’s needs and objectives. 

                                   - Create and maintain documentation, FAQs, and instructional materials to support customer self-service. 

                                   - Gather and synthesize customer feedback to influence the product roadmap, ensuring it aligns with market needs and customer expectations. 

Requirements:            A bachelor’s degree in engineering, marketing, or related area of focus or comparable experience, and a minimum of 10 years of professional customer service experience and 5 years of experience in management positions. Prior experience in the commercial semi-trailer industry is a plus. The ability to travel up to 25% of the time is necessary. Proactive thinking and problem-solving skills as well as the ability to influence others and show initiative is expected.

Apply