Customer Logistics Manager Jobs in Rochester Hills, MI

Position Summary:
The Supply Chain Manager 1 is responsible to provide tactical direction and leadership to ensure customer requirements are met. Responsible for day-to-day execution of all account activities. Monitors carrier performance to optimize value delivered to the customer. Quickly resolve any operations issues to eliminate production loss or transportation service failures & communicate with customer.
Monday thru Friday normal business hours
Major Responsibilities:
• Responsible for all parts control and/or load control center activities. Often requires daily analysis of customer transportation needs. Responsible to monitor the carrier and / or supplier bases to ensure customer demand is being met in a timely manner. Develop action plans to address issues affecting supply chain network.
• Seek internal operating efficiencies through process / system improvements. Reduced cycle time and/or cost of operations. Identify new business opportunities, work with SAE to expand service offerings. Identify and deploy continuous improvement (AC/FC).
• Conduct performance review, corrective action, and goal setting for team of salaried and hourly employees. Provide career development, mentoring, and promotional opportunities to direct reports to create future leaders. Deploy and maintain staffing and development strategies. PCM, CDP, succession planning of all positions.
• Responsible for the formalization of comprehensive project plans, clarifying timelines, milestones, goals and ownership. Intervene when necessary to resolve issues between project managers, operations, functional teams and customers. Work closely with customer's leadership and project team during scope development and option analysis phase.
• Understand how customer, supplier and vendor fleets work together and affect overall supply chain performance. Recommend vendors and suppliers necessary to deploy logistics solution. Create and foster a relationship with the customer's logistics manager to facilitate operational stability. Manage the clients' expectations regarding our team's satisfactory performance & service execution. Work closely with customer's leadership and project team during scope development and option analysis phase.
• Review operating metrics and fix out-of-tolerance results. Communicating all progress on a set cadence with customer and up through Penske covering KPI's and continuous improvement initiatives. Thoroughly review account budget for accuracy and report inconsistencies and analysis. Identify issues and resolve with leadership. Continually evaluate account to assess whether deliverable will meet customer's needs at the contractual rates.
• Other Projects as assigned
Qualifications
Qualifications:
• High School Diploma or equivalent required
• Bachelor's degree preferred with a concentration in Business Administration, Supply Chain Management or equivalent
• 3 years of functional experience in multiple supply chain service lines (transportation, warehousing, LLP, etc) required
• 2 years of supervisory or equivalent experience
• Experience with root cause analysis preferred
• Must be able to identify interim solutions or containment action plans that have overall network implications
• Strategic direction of location, aligning local customer expectations with Statement of Work.
• Must be able to ensure succession planning of key positions, deployment of staffing model and developing future leaders.
• Ability to manage multiple projects with a sense of urgency while maintaining a high degree of accuracy
• Excellent interpersonal and communication skills
• Working knowledge of financial management (P&L experience preferred).
• Strong problem solving skills.
• Strong analytical and presentation skills, written/oral communication and organizational skills required.
• Must have a strong understanding of operations and supporting technology, especially web based applications
• Must have a successful track record of building relationships with stakeholders or customers that have resulted in high customer satisfaction
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the hours necessary to accomplish the job duties, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening.
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Us
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.