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Customer Implementation Manager Jobs in Newberg, OR

Tiffee Companies

Customer Care Supervisor

Portland, OR · On-site

$60K - $70K/yr

This role reports directly to the Customer Care Manager, who provides guidance on coaching ... Proven ability to assess complex situations, exercise sound judgment, and implement effective ...

Fred Meyer

CUSTOMER SVC/DEPT LEADER

Scappoose, OR

Create and execute sales promotions in partnership with store management. * Implement the period ... Notify management of customer or employee accidents. * Report all safety risks or issues, and ...

Fred Meyer

CUSTOMER SVC/DEPT LEADER

Scappoose, OR · On-site

Create and execute sales promotions in partnership with store management. * Implement the period ... Notify management of customer or employee accidents. * Report all safety risks or issues, and ...

ConMet

Director, Customer Service

Vancouver, WA · On-site

$148K - $255K/yr

Oversee and implement improved service standards, KPIs, escalation processes, and operating rhythms ... Familiarity with SAP, ERP, CRM, warranty management, and reporting tools. * Lean, Six Sigma, or ...

ConMet

Director, Customer Service

Vancouver, WA · On-site

$148K - $255K/yr

Oversee and implement improved service standards, KPIs, escalation processes, and operating rhythms ... Familiarity with SAP, ERP, CRM, warranty management, and reporting tools. * Lean, Six Sigma, or ...

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Newberg, OR

Customer Implementation Manager information

See Newberg, OR salary details

$41K

$108.7K

$176.4K

How much do customer implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer implementation manager in Newberg, OR is $108,716.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,300.00 and $127,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What job categories do people searching Customer Implementation Manager jobs in Newberg, OR look for?

The top searched job categories for Customer Implementation Manager jobs in Newberg, OR are:

What cities near Newberg, OR are hiring for Customer Implementation Manager jobs?

Cities near Newberg, OR with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Newberg, OR as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $108,716 per year, or $52.3 per hour.

Customer Care Supervisor

Tiffee Companies

Portland, OR • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Our Story
We're part of the Renewal by Andersen network - one of the most respected names in window and door replacement - and there's no better time to join. We've built a culture where people stick around: strong leadership, a great team, and real investment in your growth. We're backed by 120+ years of Andersen craftsmanship, and we're not just filling a role. We're looking for someone to grow with us.
At Renewal by Andersen, we are committed to delivering an exceptional home improvement experience from start to finish. The Customer Care Supervisor plays a critical leadership role in ensuring that promise is upheld by guiding, coaching, and developing our Customer Care team while also serving as a point of escalation for complex customer matters.
This position balances team leadership and operational oversight. You'll lead a team of 10-15 Customer Care Coordinators in a collaborative, in-office environment focused on accountability and delivering a best-in-class customer experience. This role reports directly to the Customer Care Manager, who provides guidance on coaching, training, and policy decisions.
What's in it for You?
  • Competitive Compensation: Salary ranging between $60,000-$70,000 based on experience and leadership background.
  • Comprehensive Benefits Package: Health, dental, vision, and long-term disability coverage.
  • 401(k) with Company Match: Competitive company contributions to support your financial future.
  • Paid Time Off & Holidays: Generous PTO and 6 company-paid holidays to promote work-life balance.
  • Collaborative Culture: Be part of a supportive, team-oriented environment focused on service excellence.

Responsibilities
  • Lead & Develop Team: Oversee daily operations of 10-15 Customer Care Coordinators to ensure productivity and policy adherence. Provide coaching and performance feedback in partnership with the Customer Care Manager.
  • Performance & Quality Management: Monitor KPIs, conduct QA evaluations and call monitoring, maintain documentation, and proactively address performance trends.
  • Escalation & Issue Resolution: Serve as the primary point of contact for complex or high-impact customer concerns, including returned product investigations.
  • Talent Support: Assist with hiring, interviewing, onboarding and training new team members. Identify training needs and partner with the Customer Care Manager to address them.
  • Cross-Functional Collaboration: Partner with Accounting, Production, Sales, and other departments to resolve customer matters effectively.
  • Team Engagement & Culture: Promote morale, accountability, retention, and a positive team environment.
  • Process Improvement: Continuously evaluate and improve operational processes; occasionally conduct job site visits for team training purposes.
  • Additional Support: Step in to support Customer Care I-III responsibilities and perform other duties as assigned.

Qualifications
  • Experience: 2-5+ years of customer service or support experience; prior leadership or supervisory experience strongly preferred.
  • Customer-Centric Mindset: Strong understanding of the customer lifecycle and ability to balance customer experience with business objectives.
  • Communication & Conflict Resolution: Excellent written and verbal communication skills with the ability to de-escalate concerns and protect company interest.
  • Critical Thinking & Decision-Making: Proven ability to assess complex situations, exercise sound judgment, and implement effective solutions in time-sensitive environments.
  • Organization & Execution: Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced setting.
  • Industry Experience (Preferred): Background in construction, home improvement, customer success, or project/process improvement environments. Project management experience is a plus.

Technical Skills & Work Requirements
  • Systems & Software: Proficient in Microsoft Office Suite and communication platforms; intermediate experience with Salesforce, including reporting.
  • Operational Knowledge: Understanding of Accounts Payable/Receivable processes and customer experience metrics such as Net Promoter Score (NPS).
  • Physical Requirements: Ability to sit or stand for extended periods, perform repetitive hand movements, frequently use phone and computer systems, and occasionally bend or lift up to 50 lbs.
  • Professional Resilience: Ability to manage personal stress and foster a positive, professional team environment.
  • Work Environment: Full-time, in-office, business casual role.

$60,000 - $70,000 a year
Join Us
Joining Renewal by Andersen of Oregon, as a Customer Care Supervisor, means being part of a team that values strong collaboration, and an exceptional customer experience. If you are a proactive professional who thrives in a fast-paced environment, we invite you to apply and help us deliver on our promises to homeowners across Oregon and SW Washington.
Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America.
Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.
Additional information? Feel free to visit our career page at https://www.tiffee.com/
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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