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Customer Implementation Manager Jobs in Lawrence, MA

Prelim

Project Manager, Implementations

Boston, MA · Remote

$130K - $140K/yr

You'll manage multiple high-stakes deployments simultaneously, coordinate cross-functional teams ... Implementation Architects, Software Engineers, and Customer Success to ensure smooth project ...

Interra Health

Implementation Specialist

Boston, MA · Remote

As a customer facing member of the Support Team, the Implementation Specialist serves a key role as ... Ability to manage short- and long-term projects that drive toward successful integration of our ...

Realtime Robotics

Chief Financial Officer

Boston, MA · On-site

Manage cash, liquidity, and runway with a strong focus on capital-efficient growth. * Lead ... Help establish scalable processes for customer implementation and delivery. * Ensure commercial ...

Realtime Robotics

Chief Financial Officer

Boston, MA · On-site

Manage cash, liquidity, and runway with a strong focus on capital-efficient growth. * Lead ... Help establish scalable processes for customer implementation and delivery. * Ensure commercial ...

Cariina

Product Implementation Consultant

Boston, MA · On-site

$80K - $120K/yr

About This Role As a Product Implementation Consultant , you'll be at the forefront of transforming ... Document progress in our CRM, maintaining up-to-date, actionable client records. * Offer white ...

Cariina

Product Implementation Consultant

Boston, MA · On-site

$80K - $120K/yr

About This Role As a Product Implementation Consultant , you'll be at the forefront of transforming ... Document progress in our CRM, maintaining up-to-date, actionable client records. * Offer white ...

Cariina

Product Implementation Consultant

Boston, MA · On-site

$80K - $120K/yr

About This Role As a Product Implementation Consultant , you'll be at the forefront of transforming ... Document progress in our CRM, maintaining up-to-date, actionable client records. * Offer white ...

Imprivata

Project Manager II

Waltham, MA · On-site

$110K - $123K/yr

The ideal candidate has foundational project management experience supporting software implementation or similar technology projects and is committed to delivering high-quality customer outcomes. As ...

Imprivata

Project Manager II

Waltham, MA

The ideal candidate has foundational project management experience supporting software implementation or similar technology projects and is committed to delivering high-quality customer outcomes. As ...

Imprivata

Project Manager II

Waltham, MA

$110K - $123K/yr

The ideal candidate has foundational project management experience supporting software implementation or similar technology projects and is committed to delivering high-quality customer outcomes. As ...

CodaMetrix

Medical Coder II/III

Boston, MA · Remote

$90K - $105K/yr

CodaMetrix is revolutionizing Revenue Cycle Management with its AI-powered autonomous coding ... Customer Implementation Support * Actively participate in customer implementations, providing ...

CodaMetrix

Medical Coder II/III

Boston, MA · Remote

$90K - $105K/yr

CodaMetrix is revolutionizing Revenue Cycle Management with its AI-powered autonomous coding ... Customer Implementation Support * Actively participate in customer implementations, providing ...

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Showing results 41-60

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Lawrence, MA

Customer Implementation Manager information

See Lawrence, MA salary details

$40.9K

$108.6K

$176.3K

How much do customer implementation manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer implementation manager in Lawrence, MA is $108,604.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,200.00 and $126,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What are popular job titles related to Customer Implementation Manager jobs in Lawrence, MA?

For Customer Implementation Manager jobs in Lawrence, MA, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in Lawrence, MA look for?

The top searched job categories for Customer Implementation Manager jobs in Lawrence, MA are:

What cities near Lawrence, MA are hiring for Customer Implementation Manager jobs?

Cities near Lawrence, MA with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Lawrence, MA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $108,604 per year, or $52.2 per hour.

Solutions & Implementation Engineer

BizzyCar

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

About BizzyCar
BizzyCar is a B2B SaaS company transforming the automotive care experience for consumers, dealerships, and manufacturers. Our mission is to simplify car repairs, enabling consumers to resolve issues like recalls without leaving home or work. Through our automated platform, we streamline the process from manufacturers to dealers to customers, significantly reducing notification times and making repair scheduling seamless. Dealers benefit from increased repair revenue and strengthened customer relationships, while OEMs avoid costly fines.
We are solving a $22B industry challenge, with over 70 million cars on the road having unresolved recalls. BizzyCar is a fast-paced, results-driven company with an experienced leadership team skilled in building high-value businesses. Employees enjoy competitive pay, equity opportunities, and medical benefits. While we're a dispersed team, we prioritize collaboration and meet quarterly to maintain our strong culture.
About the role
As BizzyCar's founding Solutions & Implementation Engineer, you will help our customers implement, adopt, and maximize our most cutting edge solutions. We're hiring a curious professional to own product launches on the ground: configuring the product to each dealership's systems and operations, training their staff, and being the calm, credible presence in the building when a brand-new AI product starts automating processes at the dealership.
In this role, you will be assigned to and become a subject matter expert on a specific product being rolled out to dealerships. Your training will make you comfortable with the automotive retail industry, customer processes, BizzyCar, frontier AI technology, application layer AI technology. You will be expected to use your knowledge and skills to make your implemented solutions maximally impactful to our customers and achieve loyalty from customers through delight.
This is a net-new, customer-facing field role which is slated to expand and re-invent how BizzyCar goes to market which means you will have a hand in shaping the playbook everyone after you follows.
(*Please Note: This role is Hybrid requiring being in office a few days a month as well as 50-70% travel to client dealerships.)
What you'll do
  • Own dealer implementations end-to-end - from kickoff through go-live and early hypercare
  • Configure solutions to each rooftop: translate a dealer's actual service-drive workflow and tech stack into product configuration through structured discovery and engineering team collaboration
  • Validate that customer, availability, recall, and RO data flow correctly across systems before go-live
  • Train non-technical dealership staff to full adoption, and manage the change along the way
  • Run the implementation like a project - own the timeline, the stakeholders, and the go-live date
  • Troubleshoot live: reproduce issues, read logs, tell a configuration problem from a product bug, and write clean repro steps
  • Know what to fix yourself versus what to escalate, and package escalations cleanly for engineering
  • Write the runbooks and SOPs that let this be repeatable - for the next dealer, and for the support team that eventually takes over steady-state
  • Be the feedback loop - route what you learn on-site back to product, reliably and specifically

What You'll Need
Required
  • Hands-on integration & configuration experience - you've wired a product to external systems via APIs, webhooks, or config tools and validated it end-to-end
  • Troubleshooting & log diagnosis - comfortable reproducing issues, reading logs, and isolating a config problem from a product bug
  • Experience delivering customer training or enablement, ideally to non-technical audiences
  • Implementation project management - you've run a kickoff-to-go-live timeline and owned the stakeholders in it
  • Comfort validating and verifying data across systems (e.g., confirming records, statuses, or availability sync correctly)

Preferred
  • Discovery and workflow-mapping experience - translating a customer's process into product configuration
  • Issue triage and escalation experience in a customer-facing technical role
  • Light scripting or SQL - enough to query data or script a quick validation (a plus, not a requirement)
  • Experience writing runbooks, SOPs, or setup documentation for handoff to a support team

Helpful Background
You don't need deep expertise in all of these on day one, but familiarity with several will help you ramp fast:
  • SaaS implementation and deployment methodology - onboarding lifecycle, go-live, hypercare
  • APIs and integration patterns - REST, webhooks, authentication, and how systems talk to each other
  • Automotive retail or fixed-ops experience - the service drive, repair orders, recalls, and the dealership's daily rhythm
  • The DMS and scheduling ecosystem - e.g., CDK, Reynolds, Tekion, Xtime, myKaarma
  • Data structure and validation concepts
  • Support and escalation processes - tiers, SLAs, and clean handoffs
  • Change management or adoption principles
  • Security and compliance basics - PII handling, call-recording consent

Who You Are
  • Ownership - you see things through to go-live, not just to the end of your task list
  • Bias to action and resourcefulness - you unblock yourself on-site instead of waiting on someone else
  • Learning agility - you can ramp fast on a product that's still being built and changing under you
  • Adaptability - you're comfortable with ambiguity; this is an early product, there's no playbook yet, and things will break
  • Structured and detail-oriented - implementations are checklists, and a missed step can cause a go-live to fail
  • A calm troubleshooting temperament - you can debug live in front of a customer without losing the room
  • Empathetic change management - you can move skeptical service staff toward trusting an AI to take their calls
  • Feedback-loop discipline - you reliably route what you learn in the field back to product
  • Low-ego collaboration - you work easily across engineering, support, GTM, and our partner team

Benefits
  • Competitive base salary $80,000-$110,00 plus commission renewals and expansion revenue (OTE $150,000)
  • Comprehensive health benefits - medical, dental, and vision coverage
  • 401(k) plan and equity
  • Paid time off, including vacation, sick leave, and paid holidays
  • Career growth opportunities within a growing Sales and Customer Success organization
  • Ongoing training and development, including access to sales enablement tools and enterprise account strategy resources
  • Supportive, collaborative team culture with cross-functional partnerships

BizzyCar, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.
At this time, the company does not provide sponsorship for U.S. visas or immigration benefits, and does not provide financial, legal, or administrative support for employment-based U.S. immigration benefits. In compliance with the Immigration Reform and Control Act of 1986, all employees must complete Form I-9 and present unexpired documents showing they are legally authorized to work for any employer in the United States.

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