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Customer Implementation Manager Jobs in Lawrence, MA

Cariina

Product Implementation Consultant

Boston, MA · On-site

$80K - $120K/yr

About This Role As a Product Implementation Consultant , you'll be at the forefront of transforming ... Document progress in our CRM, maintaining up-to-date, actionable client records. * Offer white ...

Cariina

Product Implementation Consultant

Boston, MA · On-site

$80K - $120K/yr

About This Role As a Product Implementation Consultant , you'll be at the forefront of transforming ... Document progress in our CRM, maintaining up-to-date, actionable client records. * Offer white ...

Cariina

Product Implementation Consultant

Boston, MA · On-site

$80K - $120K/yr

About This Role As a Product Implementation Consultant , you'll be at the forefront of transforming ... Document progress in our CRM, maintaining up-to-date, actionable client records. * Offer white ...

Axon

Implementation Engineer II, Fusus

Boston, MA · On-site

This person will implement processes to ensure quality, productivity, and client satisfaction ... Work with account management team to ensure customer needs are being met * Ensure the highest level ...

Axon

Implementation Engineer II, Fusus

Boston, MA · On-site +1

This person will implement processes to ensure quality, productivity, and client satisfaction ... Work with account management team to ensure customer needs are being met * Ensure the highest level ...

Axon

Certinia Implementation Consultant

Boston, MA · On-site

We connect with candor and care, seeking out diverse perspectives from our customers, communities ... Manage user access, security roles, and audit compliance. Salesforce System Management ...

CodaMetrix

Medical Coder II/III

Boston, MA · Remote

$90K - $105K/yr

CodaMetrix is revolutionizing Revenue Cycle Management with its AI-powered autonomous coding ... Customer Implementation Support * Actively participate in customer implementations, providing ...

CodaMetrix

Medical Coder II/III

Boston, MA · Remote

$90K - $105K/yr

CodaMetrix is revolutionizing Revenue Cycle Management with its AI-powered autonomous coding ... Customer Implementation Support * Actively participate in customer implementations, providing ...

Axon

Certinia Implementation Consultant

Boston, MA

You will configure and enhance the PSA system to support project tracking, resource management ... Customer Experience team to ensure Certinia is optimized for performance, adoption, and ongoing ...

Tagup

Product Manager

Boston, MA · On-site

$125K - $165K/yr

We're hiring a Product Manager to help drive the execution and adoption of Manifest, Tagup ... Experience working with forward-deployed engineering, field teams, or customer implementation teams.

Tagup

Product Manager

Boston, MA · On-site

$125K - $165K/yr

We're hiring a Product Manager to help drive the execution and adoption of Manifest, Tagup ... Experience working with forward-deployed engineering, field teams, or customer implementation teams.

Prelim

Implementation Architect

Boston, MA · Remote

$130K - $140K/yr

... manage client relationships, and directly impact how millions of customers interact with their ... As an Implementation Architect, you'll be the bridge between our powerful platform and our clients ...

EFI

Customer Onboarding Manager

Londonderry, NH · On-site

Customer Onboarding Manager All of us at EFI™ are relentlessly focused on the growth and success ... This involves the team's efforts related to post-sale implementation of all customers that ...

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Showing results 41-60

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Lawrence, MA

Customer Implementation Manager information

See Lawrence, MA salary details

$40.9K

$108.6K

$176.3K

How much do customer implementation manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer implementation manager in Lawrence, MA is $108,604.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,200.00 and $126,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

How much do customer implementation managers make in the US?

Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
What job categories do people searching Customer Implementation Manager jobs in Lawrence, MA look for? The top searched job categories for Customer Implementation Manager jobs in Lawrence, MA are:
What cities near Lawrence, MA are hiring for Customer Implementation Manager jobs? Cities near Lawrence, MA with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Lawrence, MA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $108,604 per year, or $52.2 per hour.

Product Implementation Consultant

Cariina

Boston, MA • On-site

$80K - $120K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 9 days ago

Job description

About Cariina
At Cariina, we empower school districts to achieve operational excellence-the foundation of academic success. By streamlining processes, we enable educators to focus on what truly matters: shaping the future. Backed by robust funding and exponential growth, we're building a high-performing team to drive this mission forward.
About This Role
As a Product Implementation Consultant, you'll be at the forefront of transforming school operations. Reporting directly to our CTO/Co-Founder, you will manage the post-sale implementation journey, acting as the trusted advisor and key point of contact for client school districts. Your primary mission: ensure a seamless and rapid launch of the Cariina platform.
This role is ideal for a detail-oriented, customer-focused professional who thrives on building relationships, solving complex problems, and driving measurable results. With 80%+ travel required, you'll spend significant time at client locations, working hands-on to set them up for success.
What You'll Do
  • Customer Onboarding & Implementation
    • Lead school districts through end-to-end implementation of the Cariina platform, customizing solutions to meet unique operational challenges.
    • Develop and execute detailed project plans, keeping all stakeholders informed and aligned.
    • Provide on-site and virtual training, ensuring clients are fully equipped to maximize platform benefits.
  • Stakeholder Engagement & Change Management
    • Build trust with school district leaders, navigating resistance to change and fostering alignment.
    • Act as a bridge between clients and Cariina's post implementation and engineering teams, advocating for client needs to inform product enhancements.
  • Project Management & Support
    • Manage multiple implementations simultaneously, ensuring projects are delivered on time and exceed customer expectations.
    • Document progress in our CRM, maintaining up-to-date, actionable client records.
    • Offer white-glove support to clients until their transition to a dedicated Success Manager.
  • Travel & On-Site Support
    • Spend 80%+ of your time traveling to client sites across the U.S. to provide in-person guidance and hands-on support.
What You Bring
  • Location: Based in Boston or willing to relocate.
  • Experience: 2+ years in a customer-facing technical role (e.g., SaaS implementation, POS systems, account management, or solutions engineering).
  • Skills:
    • Strong persuasion, communication, and relationship-building abilities.
    • Exceptional organizational and multitasking skills, with experience managing multiple projects in parallel.
    • Technical aptitude with a quick learning curve for new platforms.
    • Ability to simplify complex concepts for non-technical stakeholders.
    • Proactive problem-solving and the ability to operate autonomously in a fast-paced environment.
  • Mindset:
    • High energy, ambition, and a customer-first attitude.
    • Scrappy and solution-oriented-willing to roll up your sleeves to get things done.
    • Thrives in a high-trust, high-expectations culture.
    • Willing to go above and beyond for clients and the team.
    • Understands this isn't a typical 9-5 job-flexibility is key, and you're ready to meet the demands of a fast-paced, high-growth startup environment.
What We Offer
  • Compensation: $80,000 - $120,000, based on experience.
  • Benefits: Comprehensive health, dental, and vision plans for you and your family.
  • Equity: Stock options to align your success with the company's growth.
  • Tools for Success: All the technology and resources you need to excel.
  • Flexibility: Generous vacation and sick leave policies.

Why Join Us?
At Cariina, we don't just build software-we create lasting partnerships that transform educational outcomes. Join a team where your work directly impacts the lives of students across the country.
How to Apply
Submit your resume to [insert application link/email]. All applicants will receive a response regarding their application status, regardless of the outcome.
Commitment to Diversity
Cariina is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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