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Customer Implementation Manager Jobs in Lawrence, MA

Atominvest

Implementation Analyst

Boston, MA · Remote

Our customers are sophisticated private equity, growth equity, and private credit firms managing ... Role Overview As an Implementation Analyst at Atominvest, you will get hands-on with the data ...

JLL

Product Implementation Team Manager

Andover, MA · Remote

LeasingOS Implementation Manager About This Opportunity LeasingOS is JLL's tenant rep leasing ... Confident conducting customer calls and running product demos, with strong written and verbal ...

Factset

Principal Implementation Specialist

Boston, MA · On-site

... manage implementation scope and effort estimates. Collaborate on building project plans * Providing product (functional and technical) guidance on the solutioning of processes based on customer needs

Allego

Sr. Customer Success Manager

Waltham, MA · On-site

$96K - $138K/yr

The Senior Customer Success Manager - Adoption (SCSM) works with Allego's existing enterprise ... This is accomplished by working with customers after their implementation is complete to drive ...

Allego

Sr. Customer Success Manager

Waltham, MA · On-site

$96K - $138K/yr

The Senior Customer Success Manager - Adoption (SCSM) works with Allego's existing enterprise ... This is accomplished by working with customers after their implementation is complete to drive ...

Linus Health

Project Manager, Connected Care

Boston, MA · On-site +1

$110K - $125K/yr

This role combines customer success activities with hands-on project and implementation management responsibilities. This individual will serve as an operational and relationship lead for assigned ...

3E

Director, Customer Implementations

Boston, MA · Remote

Define and continuously raise the standard for implementation excellence across delivery quality, milestone discipline, risk management, customer communication, go-live readiness, and value ...

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Showing results 21-40

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Lawrence, MA

Customer Implementation Manager information

See Lawrence, MA salary details

$40.9K

$108.6K

$176.3K

How much do customer implementation manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer implementation manager in Lawrence, MA is $108,604.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,200.00 and $126,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What are popular job titles related to Customer Implementation Manager jobs in Lawrence, MA?

For Customer Implementation Manager jobs in Lawrence, MA, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in Lawrence, MA look for?

The top searched job categories for Customer Implementation Manager jobs in Lawrence, MA are:

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Cities near Lawrence, MA with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Lawrence, MA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $108,604 per year, or $52.2 per hour.

Implementation Analyst

Atominvest

Boston, MA • Remote

Full-time

Posted 28 days ago

Job description

Who is Atominvest

Atominvest is the operating system for modern private markets asset managers. Our modular, flexible SaaS technology underpins key investor- and portfolio-management workflows.

Our customers are sophisticated private equity, growth equity, and private credit firms managing billions in assets globally. We aim to deliver ongoing high-quality outcomes for them through a long-term partnership mindset.

At Atominvest, you’ll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world’s best investors and delivering a positive impact through this. Based on the growth we are experiencing, we think we’re on to something big.

It won’t be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You’ll move quicker than feels comfortable and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SaaS companies on the planet.

We’ve gone from zero to ten, now we’re looking to go from ten to one hundred!

Role Overview

As an Implementation Analyst at Atominvest, you will get hands-on with the data, systems, and workflows of some of the world's most sophisticated alternative investment managers, working alongside the rest of the Customer Success team to bring new clients onto the platform.

You'll work directly with real fund structures, real investor data, and real operational challenges from day one — a rare opportunity to build genuine private markets expertise while still early in your career, rather than learning the industry from the sidelines. This is a genuinely technical, detail-driven role — you'll be in the data, in the configuration, and in the QA testing, not one step removed from it.

It's also the natural starting point for a career in implementation: as you build fluency in private markets workflows, platform configuration, and client delivery, this role is designed to grow into more senior implementation and client-facing positions, including Implementation Manager.

What You'll Be Doing

  • Get hands-on with customer data, requirements, and workflows — configuring and implementing them directly within the Atominvest platform

  • Work alongside Implementation Managers to onboard customers onto the platform, supporting everything from data migration to UAT

  • Analyse real client datasets and fund structures — gaining direct exposure to how leading private markets firms structure funds, manage investor relationships, and run their operations

  • Drive down time to value by ensuring a smooth, well-documented transition to ongoing customer lifecycle management

  • Liaise with Product and Engineering to complete extensive QA testing for new product features and bug fixes, and to help scope and troubleshoot integration or data issues

  • Field support tickets, ensuring customers and investors are kept up to date on progress toward resolution

  • Maintain technical documentation and internal knowledge base

Requirements

  • Bachelor's Degree (or higher) from top-tier university

  • Proven interest in private markets — you understand or are keen to quickly learn fund structures and investor reporting fundamentals

  • 0–2 years of work experience (experience in consulting, investment banking, private equity, or fund administration a plus)

  • Genuinely comfortable working with data: strong Excel skills, and an interest in getting into the technical detail of how systems and data structures fit together (any exposure to SQL or APIs is a plus, not a requirement)

  • Excellent verbal and written communication skills — able to explain technical detail clearly to both colleagues and clients

  • Strong analytical skills and meticulous attention to detail

  • Comfortable working with large, complex datasets

  • Ability to prioritise tasks, communicate progress proactively, and meet established deadlines

  • Team player, keen to learn and share ideas, and motivated to grow into more senior implementation or client-facing work