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Customer Implementation Manager Jobs in Ontario (NOW HIRING)

Versaterm

Project Implementation Lead

Ottawa, ON · On-site

Experience with Police Records Management Systems (RMS), especially with Versaterm RMS is strongly ... Please note that specific customer contracts may impose additional security verification ...

Bechtel

Technology Implementation Lead

Toronto, ON

CA$112K - CA$162K/yr

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all ... Work with the IPT Project Information & Innovation Manager (PIIM) to ensure the application ...

Factset

Senior Implementation Specialist

Toronto, ON · On-site

Build and manage implementation scope and effort estimates. * Providing product (functional and technical) guidance on the solutioning of processes based on customer needs * Create user workflow ...

Schema App

Customer Support Associate

Guelph, ON

You will partner closely with CSMs and the Implementations Manager to ensure customers receive a seamless and consistent experience. This role is ideal for someone who thrives on technical precision ...

Schaeffler

Account Executive

Oakville, ON · On-site

Support product launches, change management, and customer implementation activities. * Maintain accurate and up-to-date customer records, opportunities, and commercial activities in the CRM system.

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Customer Implementation Manager information

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What are popular job titles related to Customer Implementation Manager jobs in Ontario?

For Customer Implementation Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in Ontario look for?

The top searched job categories for Customer Implementation Manager jobs in Ontario are:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Ontario as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Senior Solutions Consultant

Common CENTS Solutions

Toronto, ON • On-site

CA$130K - CA$140K/yr

Full-time

Re-posted 12 days ago

Key responsibilities

  • Lead discovery workshops to understand customer business processes, operational requirements, and strategic objectives.

  • Configure the CORA Loyalty platform and support data migration, integration planning, testing, training, and deployment.

  • Serve as a trusted advisor by facilitating workshops, presenting solutions, and advising customers on best practices for loyalty program management and platform adoption.

Job description

                                                                                    Job Description: 

Senior Solutions Consultant


Role Overview

The Senior Solutions Consultant will partner with clients across global markets to design, configure, and implement CORA Loyalty platform capabilities that deliver measurable business value. Acting as a trusted advisor, this role bridges customer business objectives with CORA Loyalty's technology platforms, ensuring implementations maximize standard platform capabilities, follow industry best practices, and support long-term customer success while minimizing unnecessary customization.


As a senior member of the Professional Services organization, this individual will collaborate with clients, Product Management, Engineering, Quality Engineering, Client Success, and Delivery teams across multiple regions to guide customers from discovery through implementation, adoption, and ongoing optimization.


The ideal candidate combines business consulting expertise, SaaS implementation experience, technical solution design skills, and exceptional client engagement capabilities. This role embraces AI-enabled ways of working, leveraging intelligent tools to improve implementation quality, accelerate delivery, enhance customer engagement, and identify opportunities for customers to benefit from AI-driven capabilities across the CORA Loyalty platform.


Compensation & Role Details:
Expected Salary Range: The expected base salary range for this role is between $130,000 - $140,000 CAD, depending on experience and qualifications
Role Type: New Role
AI Disclosure: AI may be used during the hiring process.


Key Responsibilities

Client Discovery & Solution Design

  • Lead discovery workshops to understand customer business processes, operational requirements, and strategic objectives.
  • Translate business requirements into scalable solution designs leveraging CORA Loyalty platform capabilities while aligning with customer objectives and industry best practices.
  • Recommend implementation approaches that maximize standard platform functionality while minimizing customization.
  • Design global implementation solutions that accommodate regional business processes, localization requirements, regulatory considerations, and operational differences.
  • Utilize AI-assisted tools to accelerate requirements gathering, solution design, documentation, and implementation planning.
  • Identify opportunities where AI-enabled platform capabilities can improve customer experiences, operational efficiency, and business outcomes.
  • Develop solution designs, business process documentation, configuration specifications, integration requirements, and implementation roadmaps.

SaaS Platform Implementation

  • Lead customer implementations from discovery through production deployment across multiple global client engagements.
  • Configure CORA Loyalty platform capabilities to support customer business requirements and operational objectives.
  • Collaborate with Product Management and Engineering to identify product enhancements, implementation improvements, and platform evolution opportunities.
  • Support data migration, integration planning, solution validation, user acceptance testing, training, and production readiness.
  • Guide customers through implementation milestones, organizational readiness, and successful go-live activities.
  • Leverage AI-assisted tools to streamline documentation, implementation planning, knowledge management, and customer communications.
  • Develop reusable implementation methodologies, templates, and best practices that improve consistency, scalability, and efficiency across global implementations.

Client Advisory & Business Consulting

  • Serve as the trusted advisor throughout customer implementation engagements.
  • Facilitate executive workshops, business process reviews, solution demonstrations, and design sessions.
  • Present implementation strategies and solution recommendations to executive, business, and technical stakeholders.
  • Advise customers on industry best practices for loyalty program management, customer engagement, and SaaS platform adoption.
  • Help customers identify opportunities to leverage AI-enabled capabilities across the CORA Loyalty platform to improve customer experiences, operational efficiency, and business outcomes.
  • Build long-term client relationships focused on adoption, optimization, and continuous value realization.

Cross-Functional Collaboration

  • Partner closely with globally distributed Product Management, Engineering, Quality Engineering, Client Success, Sales, and Delivery teams.
  • Translate customer requirements into user stories, acceptance criteria, and product enhancement requests.
  • Participate in release planning, feature validation, and product roadmap discussions.
  • Share implementation insights that influence future product strategy and platform evolution.
  • Champion AI-assisted delivery practices and continuous improvement across the Professional Services organization.
  • Contribute reusable implementation assets, knowledge articles, templates, and delivery accelerators that improve global implementation consistency.

Key Skills & Qualifications

  • 8+ years of experience implementing enterprise SaaS platforms or complex business applications.
  • Strong experience conducting business process analysis, requirements gathering, and solution design.
  • Proven experience leading enterprise software implementations from discovery through production deployment.
  • Excellent understanding of SaaS implementation methodologies, customer onboarding, and organizational change management.
  • Experience configuring enterprise software platforms without extensive custom development.
  • Strong understanding of APIs, enterprise integrations, cloud applications, and data migration concepts.
  • Excellent facilitation, presentation, consulting, and executive stakeholder management skills.
  • Strong analytical, business consulting, and problem-solving capabilities.
  • Experience working within agile product and engineering organizations.
  • Experience collaborating with globally distributed delivery teams and supporting multinational customers.
  • Familiarity with AI-assisted productivity tools such as Microsoft Copilot, ChatGPT Enterprise, Claude, Cursor, or similar platforms.
  • Experience leveraging AI to improve business analysis, solution design, documentation, implementation planning, or customer engagement is highly desirable.
  • Excellent written and verbal communication skills with the ability to influence both business and technical audiences.
                                                                                    Business Unit: RewardOps                                                                                    Scheduled Weekly Hours:37.5                                                                                    Number of Openings Available: 1                                                                                    Worker Type: Regular More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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