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Customer Implementation Manager Jobs in Ontario (NOW HIRING)

Versaterm

Project Implementation Lead

Ottawa, ON · On-site

Experience with Police Records Management Systems (RMS), especially with Versaterm RMS is strongly ... Please note that specific customer contracts may impose additional security verification ...

Schaeffler

Account Executive

Oakville, ON

Support product launches, change management, and customer implementation activities. * Maintain accurate and up-to-date customer records, opportunities, and commercial activities in the CRM system.

Hellmann

Operations Account Manager

Mississauga, ON

... Customer Implementation & Business Process team. * Monitors Key Performance Indicators, SOP ... Assists the District Manager with identifying additional business opportunities * Supports customer ...

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Customer Implementation Manager information

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

How much do customer implementation managers make in the US?

Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
What are popular job titles related to Customer Implementation Manager jobs in Ontario? For Customer Implementation Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Ontario look for? The top searched job categories for Customer Implementation Manager jobs in Ontario are:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Ontario as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Program Implementation Specialist

Bayshore HealthCare

Markham, ON

Full-time

Re-posted 6 days ago

Job description

JOB SUMMARY
The Program Implementation Specialist plays an integral role in the timely and successful implementation of new Pharmaceutical and Payor Solutions by collaborating closely with cross-functional BSRx teams, including but not limited to, Pharmaceutical and Payor Solutions, Pharmacy, and DEX. This role is responsible for coordinating activities related to program launches within defined scope and timelines, ensuring alignment with contractual obligations and regulatory requirements set by Bayshore and its customers. The Program Implementation Specialist supports project execution by documenting and tracking progress, maintaining project plans, collaborating with stakeholders on implementation setup, and contributing to the development and distribution of status updates. Additionally, the role supports scope and change management by assessing the impact of changes on timelines and resources, and contributes to the planning, implementation, and evaluation of new programs to ensure they reflect clinical best practices, meet established standards, and align with customer-specific needs.
DUTIES AND RESPONSIBILITIES
Execute all implementation activities for new program launches into Bayshore Specialty Rx
Coordinate and support the transition of inbound and outbound Patient Support programs to and from Bayshore.
Document project requirements and leverage project management tools (such as Gantt charts, risk logs, and status reports) to support in project planning and execution.
Lead and coordinate setup of program infrastructure, such as securing program phone/fax, program email, requests for CRM setup, development of program workflows etc.
Provide support to internal teams and customers during the program implementation process.
Track project progress, resolve issues, and initiate corrective actions as required and manage expectations and escalated risks appropriately
Collaborate with internal and external stakeholders to implement new business across multiple teams.
Develop and maintain all program related documentation SOPs (Standard Operating Procedures), Work instructions, Forms, SOWs (Statement of Work), and process flows as part of the program implementation.
Establish and maintain strong working relationships with all project stakeholders.
May be required to travel to attend in-person client meetings and other business-related activities, as needed.
Manage expectations across key internal and external stakeholders of the project.
Proactively identify, evaluate, and mitigate risks across the transition lifecycle to ensure adherence to timelines and budget. 
Prepare and deliver status updates on implementation and transition progress to internal and client management teams at defined intervals, ensuring effective governance and timely issue resolution. Point of contact to front line staff as well as supporting business units on the program implementation. 
Contribute to organizational knowledge and best practices across program planning, launch, and implementation through the development and continuous improvement of processes and documentation. 
Act as a subject matter resource by understanding research related to new products as part of the business development and RFP cycle. 
Collaborate with BSRx stakeholders under Pharmacy, and the Clinical/Quality team, and other teams as required, to understand the process implications of a products requirements for Patient Support programs.
Other duties as assigned.

QUALIFICATIONS
Bachelor's degree or equivalent combination of education and experience required, with a preference for STEM-related disciplines.
Preference will be given to applicants with CAPM (Certified Associate in Project Management) or PMP (Project Management Professional) designations.
Experience 
Minimum of 3-5 years of project management experience in the healthcare/pharmaceutical industry.
Experience launching new patient support programs (medium and large) within a Heath Care Organization.
Proven customer relationship and/or account management skills with direct client interaction.
Experience in Change Management.
Extensive experience working with clinical teams to develop and implement new solutions and processes.
Experience with and an understanding a variety of roles within a Patient Support Program, Specialty Pharmacy, Reimbursement Services.
Must maintain relevant level of knowledge of ICH (International Conference on Harmonization) GCP (Good Clinical Practice) and Health Canada GVP (Good Pharmacovigilance Practices) guidelines as applicable to patient program development
OTHER SKILLS AND ABILITIES 
Strong communication and interpersonal skills.
Ability to handle difficult and stressful situations with diplomacy and ease.
Ability to work cross functionally in an organization and across various levels

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