Customer Implementation Manager Jobs in Ontario (NOW HIRING)

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

RSM is a leading Microsoft partner implementing the full range of business applications including D365 F&SC, BC, CE and Commerce, as well as Power Platform, M365, Data & AI and Azure solutions. RSM's Dynamics consultants are empowered through our long standing, close relationship with Microsoft, the use of our proven RVM methodology (purpose built for D365), a wide range of industry IP and accelerators as well as additional Microsoft-centric tools to help customers stay competitive in a constantly changing environment.

Our Dynamics teams also benefit from a wealth of expertise within RSM that enhances the value we provide customers, whether that be from our Microsoft MVPs, industry experts, tax specialists or managed technology and application services teams. We have all six Microsoft competencies and have been a Microsoft Dynamics Inner Circle member for 15+ years.We were also finalist for Canada Social Impact Community Response and Canada SMC-SI Empowering Customer Innovation awards. Globally, RSM was runner up for the Business Transformation AI Innovation and D365 Finance awards.

We are looking for a Functional Microsoft Dynamics 365 F&SC Manager located in the Greater Toronto Area who is looking for an opportunity to advance their career and help support our growing practice!

Our ideal candidate has a breadth of knowledge and understanding of Microsoft Dynamics 365 Finance and Supply Chain solutions, industry best practices, business processes and technology designs. We continue to experience strong growth and are currently hiring consultants proficient in Microsoft D365 Finance and Supply Chain (F&SC).

Consulting Managers are primarily responsible for the successful delivery of client implementations projects and leading functional areasof implementations. This includes project management, project governance (Scope, schedule, budget, quality, and risks), solution architecture, and direct management of implementation teams (on shore and offshore).From requirements gathering to go-live, Consulting Managers work closely with the implementation team, the client, and internal RSM support teams to ensure successful implementations.

Basic Qualifications:

• 5+ years of hands-on software implementation experience with Microsoft D365 F&SC or previous versions

• Management of at least four full lifecycle Microsoft D365 F&SC implementations or previous versions

• Demonstrated success of being a functional lead or a technical lead of either a Finance or Supply Chain D365 F&SC implementation.

• Understanding of ERP software implementation project life cycles and methodologies

• BS/BA or Masters in Computer Science, Business, MIS, Accounting, Engineering or related field

• Deep knowledge in Core Business processes: Procure to Pay, Order to Cash, Record to Report, Plan to Produce

• Excellent interpersonal/communication skills

Preferred Qualifications:

• Industry experience in Consumer Products, Retail, Food & Beverage, Life Sciences, Industrial Products, or Government Contracting implementations

• PMP, Project Management Professional, Certification

• Dynamics D365 F&SC certifications

• D365 Power Platform implementation experience

• Experience with Microsoft 365 Copilot

Travel:Willingness to travel up to 75%

You want your next step to be the right one. You have worked hard to get where you are today. Now you are ready to use your unique skills, talents, and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers, and business owners across various industries and geographies, you will move quickly along the learning curve and our clients will benefit from your fresh perspective.

RSM is an equal opportunity/affirmative action employer. Females, individuals with disabilities, members of minority groups, members of the LGBTQ+ community, and veterans are all encouraged to apply.

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.