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Customer Implementation Manager Jobs in Massachusetts

Linus Health

Project Manager, Connected Care

Boston, MA · On-site +1

$110K - $125K/yr

This role combines customer success activities with hands-on project and implementation management responsibilities. This individual will serve as an operational and relationship lead for assigned ...

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

The Customer Operations Manager identifies opportunities to standardize processes, improve systems, enhance training, and implement scalable solutions that enable growth. Working closely with Sales ...

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

The Customer Operations Manager identifies opportunities to standardize processes, improve systems, enhance training, and implement scalable solutions that enable growth. Working closely with Sales ...

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

The Customer Operations Manager identifies opportunities to standardize processes, improve systems, enhance training, and implement scalable solutions that enable growth. Working closely with Sales ...

AcuityMD

The customers that the Program Manager will be responsible for are often in a constant state of implementation, as they deepen their initial adoption of and repeatedly expand their use of AcuityMD to ...

Realtime Robotics

Chief Financial Officer

Boston, MA · On-site

Manage cash, liquidity, and runway with a strong focus on capital-efficient growth. * Lead ... Help establish scalable processes for customer implementation and delivery. * Ensure commercial ...

Realtime Robotics

Chief Financial Officer

Boston, MA · On-site

Manage cash, liquidity, and runway with a strong focus on capital-efficient growth. * Lead ... Help establish scalable processes for customer implementation and delivery. * Ensure commercial ...

Cariina

Product Implementation Consultant

Boston, MA · On-site

$80K - $120K/yr

About This Role As a Product Implementation Consultant , you'll be at the forefront of transforming ... Document progress in our CRM, maintaining up-to-date, actionable client records. * Offer white ...

Cariina

Product Implementation Consultant

Boston, MA · On-site

$80K - $120K/yr

About This Role As a Product Implementation Consultant , you'll be at the forefront of transforming ... Document progress in our CRM, maintaining up-to-date, actionable client records. * Offer white ...

Cariina

Product Implementation Consultant

Boston, MA · On-site

$80K - $120K/yr

About This Role As a Product Implementation Consultant , you'll be at the forefront of transforming ... Document progress in our CRM, maintaining up-to-date, actionable client records. * Offer white ...

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Showing results 41-60

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Massachusetts

Customer Implementation Manager information

See Massachusetts salary details

$42.6K

$113.1K

$183.5K

How much do customer implementation manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer implementation manager in Massachusetts is $113,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $132,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What are popular job titles related to Customer Implementation Manager jobs in Massachusetts?

For Customer Implementation Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in Massachusetts look for?

The top searched job categories for Customer Implementation Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Customer Implementation Manager jobs?

Cities in Massachusetts with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Massachusetts as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $113,055 per year, or $54.4 per hour.

Project Manager, Connected Care

Linus Health

Boston, MA • On-site, Remote

$110K - $125K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Linus Health is a Boston-based digital health company focused on transforming brain health for people across the world. By advancing how we detect and address cognitive and brain disorders - leveraging cutting-edge neuroscience, clinical expertise, and artificial intelligence - our goal is to enable a future where people can live longer, happier, and healthier lives with better brain health.
About the role:
We are seeking an experienced Project Manager, Life Sciences to lead enterprise customer engagements within the clinical research, pharma, and life sciences space. This role combines customer success activities with hands-on project and implementation management responsibilities.
This individual will serve as an operational and relationship lead for assigned enterprise accounts, overseeing customer onboarding, implementation, study execution, ongoing engagement, and long-term customer success. The ideal candidate has experience managing complex customer implementations within digital health or life sciences environments, excels in cross-functional coordination, and is comfortable partnering with both internal stakeholders and external customers.
This role is designed to sit between traditional implementation and customer success functions, with broader ownership across customer relationships, operational execution, escalations, and account health.
This position will work cross-functionally with Customer Success, Commercial, Product, Engineering, Data Operations, and Support teams, while partnering directly with Sponsors, CROs, Study Teams, and research sites. While we are 100% remote, this person may be asked to travel a very small % of the time to customer sites or for internal meetings / events.
What you'll do
Enterprise Customer & Project Leadership
  • Serve as the primary point of contact and operational partner for enterprise life sciences customers
  • Own the overall health, execution, and success of assigned customer engagements from onboarding through study close-out and expansion opportunities
  • Build and maintain strong customer relationships while managing expectations around timelines, deliverables, risks, and dependencies
  • Collaborate with customers to define success metrics, adoption goals, and long-term engagement objectives
  • Lead recurring customer status meetings, implementation reviews, and operational check-in

Customer Success & Operational Excellence
  • Proactively monitor customer engagement, adoption, and project health to identify opportunities for optimization and expansion
  • Educate customers on platform capabilities, best practices, and operational workflows to support successful adoption
  • Identify process improvement opportunities and help scale operational best practices across the organization
  • Partner with internal teams to align customer needs with product capabilities and roadmap priorities
  • Drive issue resolution and escalation management across internal and external stakeholders

Reporting & Communication
  • Create and maintain customer-facing and internal project documentation including implementation plans, status reports, meeting notes, and customer knowledge resources
  • Provide regular updates on customer health, risks, milestones, customer feedback, and operational performance
  • Track and report on key customer success and project metrics, including portfolio health, customer satisfaction, adoption, and delivery performance

Project Management & Implementation:
  • Lead complex customer implementations and study onboarding activities from inception through completion
  • Develop and manage detailed project plans, timelines, milestones, dependencies, risks, and deliverables across multiple concurrent customer engagements
  • Coordinate cross-functional execution between Customer Success, Commercial, Product, Engineering, Data, and Support teams
  • Facilitate data transfers and operational workflows in alignment with customer requirements and Data Transfer Agreements
  • Ensure smooth transition and knowledge transfer from Sales to Customer Success and Implementation teams
  • Monitor project performance, proactively identify risks, and implement mitigation strategies to ensure successful deliver

About You:
  • 3-5 years of experience in customer success, project management, implementation management, or client delivery roles
  • Experience working with enterprise customers within the pharmaceutical, biotech, clinical research, CRO, healthcare, or life sciences industry
  • Experience managing customer implementations, onboarding projects, or operational workflows for SaaS, digital health, or healthcare technology solutions
  • Effective communication, presentation, and stakeholder management skills with the ability to build trusted customer relationships
  • Demonstrated ability to manage multiple concurrent customer projects in a fast-paced, evolving environment
  • Passion for improving the way people care for their mental and physical health
  • Experience working cross-functionally with technical and non-technical teams
  • Strong organizational skills with high attention to detail and the ability to balance customer needs with operational execution

Compensation: The base salary budgeted for this position is in the $110,000-125,000 range per year. This position will also include a yearly target discretionary bonus as well as equity, health benefits, unlimited PTO, a monthly flex day, a 401K plan with a match and more. The final offer determined for the candidate who is hired into this position will depend on a number of factors, including, but not limited to, the candidate's relevant skills, professional experience, labor market conditions, etc.
Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us

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