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Customer Facing Project Manager Jobs in Chicago, IL

Applied Systems, Inc.

Sr. Project Manager

Chicago, IL · On-site

$100K - $130K/yr

We're looking for a Sr. Project Manager to join our Project Services andlead the delivery of complex, customer-facing implementation projects for some of Applied's most strategic clients. In this ...

Apex Systems

Project Manager/Scrum Master

Downers Grove, IL · On-site

$53.75 - $71.50/hr

Job#: 3048165 Project Manager/Scrum Master Location: Downers Grove, Illinois (Hybrid) Role Overview ... Background in hospitality, restaurant, retail, loyalty, or customer-facing digital environments.

Thermo Systems LLC.

Senior Project Manager

Chicago, IL · On-site

$125 - $170/hr

... customer-facing leader. What You'll DoCore Responsibilities: * Lead complex automation and control ... Manage project financial performance including forecasting accuracy, cost tracking, and change ...

Marketing

Project Manager

Chicago, IL · On-site

Extensive client-facing experience in a consulting position. * Agile and waterfall project management experience. Additional Information * Organization: Marketing * Posting Date: Feb 26, 2018 Bonus ...

She Runs It

Project Manager

Chicago, IL · On-site

$80 - $115/hr

Our client is seeking a Project Manager for a full-time, remote-flexible role based in Chicago ... As a client-facing role, you will serve as the operational hub between strategy, creative, account ...

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Customer Facing Project Manager information

See Chicago, IL salary details

$37.6K

$93.7K

$117.4K

How much do customer facing project manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer facing project manager in Chicago, IL is $93,669.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $107,600.00 per year, depending on experience, location, and employer.

What is a customer facing project manager?

A Customer Facing Project Manager is a professional who leads and coordinates projects while directly interacting with clients or customers. Their main responsibility is to ensure that the project meets the client's needs and expectations, acting as the primary point of contact between the client and the project team. They manage project timelines, budgets, and deliverables, and also handle client communications, feedback, and issue resolution. This role requires strong communication, organizational, and problem-solving skills to successfully deliver projects and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer facing project manager?

To thrive as a Customer Facing Project Manager, you need expertise in project management methodologies, strong organizational skills, and relevant experience or certification such as PMP or PRINCE2. Familiarity with project management tools like Microsoft Project, Asana, or Jira, as well as CRM systems, is typically required. Exceptional communication, problem-solving, and relationship-building abilities set top performers apart in this role. These skills are crucial for effectively managing projects, meeting client expectations, and ensuring successful project delivery in client-centric environments.

How does a customer facing project manager balance client expectations with internal project constraints?

A Customer Facing Project Manager acts as a bridge between clients and internal teams, ensuring that project goals align with both customer needs and company capabilities. This often involves setting clear communication channels, managing stakeholder expectations, and proactively addressing any potential scope changes or resource limitations. The role requires strong negotiation and problem-solving skills to find mutually agreeable solutions when challenges arise. By fostering transparency and building trust, project managers help ensure successful project delivery while maintaining positive client relationships.

What are popular job titles related to Customer Facing Project Manager jobs in Chicago, IL?

For Customer Facing Project Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Customer Facing Project Manager jobs in Chicago, IL look for?

The top searched job categories for Customer Facing Project Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Customer Facing Project Manager jobs?

Cities near Chicago, IL with the most Customer Facing Project Manager job openings:

Customer Facing Project Manager jobs near you

Sr. Project Manager

Applied Systems, Inc.

Chicago, IL • On-site

$100K - $130K/yr

Other

Medical, Dental, Vision, PTO

Re-posted 14 days ago

Applied Systems rating

7.9

Company rating: 7.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

187th of 315 rated insurance

Job description


Team: Project Services
Salary Range: $100,000-$130,000 USD
Location: Remote - Chicago, Dallas, Atlanta, or Lincoln (Nebraska)
This role is aligned to our hub locations. While we're especially interested in candidates in or near these areas, we welcome applications from outside of these locations as well.
Opportunity for Impact
Applied is where insurance technology gets reinvented, and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting the pace for what modern insurance can do.
We're looking for a Sr. Project Manager to join our Project Services andlead the delivery of complex, customer-facing implementation projects for some of Applied's most strategic clients. In this role, you'll serve as a trusted advisor, orchestrating cross-functional teams, driving exceptional customer experiences, and leveraging AI-enabled tools and innovative delivery practices to ensure predictable, high-quality project outcomes.
What You'll Do
  • Lead complex software implementation projects from initiation through completion, ensuring delivery against scope, timeline, budget, quality, and customer success objectives.
  • Serve as a trusted advisor to customers, building strong relationships, driving executive-level communication, and proactively managing risks, expectations, and escalations.
  • Partner with cross-functional teams including Consulting, Data Conversion, Product, Development, Support, Sales, and Customer Success to deliver seamless implementation experiences.
  • Leverage AI-powered tools, data insights, and process improvements to enhance project delivery efficiency, customer outcomes, and operational effectiveness.

What We're Looking For
  • 5+ years of project management experience within software implementations, professional services, insurance technology, consulting, or a related customer-facing environment, including experience leading large-scale projects.
  • Strong communication, stakeholder management, and problem-solving skills with the ability to translate technical concepts into clear business language for customers and executives.
  • Proven ability to manage multiple priorities in a fast-paced environment while driving successful outcomes through collaboration, organization, and strategic thinking.

Bonus points if you also have:
  • Experience with software implementations involving data migration, system integrations, or customer onboarding and activation projects.
  • Project Management, Agile, Scrum, PMP, or related certifications and a demonstrated commitment to continuous professional development.
  • Experience leveraging AI, automation, analytics, or modern project delivery tools to improve productivity, project visibility, and customer satisfaction.

Talent shows up in a lot of different ways, and we mean that. We welcome candidates from all backgrounds and experience levels, including military members and their spouses and those without a traditional degree or tech background. If this role speaks to you, apply.
Why You'll Like Working on Team Applied
The best work happens when smart people move fast, together. For over 40+ years, Applied has built technology that solves real problems for insurance professionals - and we're still pushing what's possible.
You'll be part of our people-first culture built on trust, inclusion, and growth - where you're supported to deliver, collaborate with teammates who care, and grow with leaders invested in your success.
How We'll Support You
We invest in the whole person, not just the role. Our benefits and resources are built to support your health, your time, and your life outside of work:
  • Medical, Dental, and Vision Coverage
  • Holiday and Vacation Time
  • Health & Wellness Days
  • A Bonus Day for Your Birthday

Compensation Transparency
Our targeted starting base salary in the United States for this position considers a variety of factors, including depth and breadth of experience, skills and role scope. Depending on the role, team members may also be eligible for additional compensation plans (bonus and commission).
Your Security Matters:
Our candidates' personal information and online safety are top of mind. Applied communicates with candidates only via a secure @appliedsystems.com email address or through our official careers portal. Recruiters will never request payments or ask for financial account or sensitive personal information like Social Security numbers.
AI Utilization
We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, final decisions are always conducted by real humans.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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#LI-US

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