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Customer Experience Project Manager Jobs in Kentucky

Verità Telecommunications Corporation

$85 - $120/hr

Project Manager Full Time Akron, OH, Akron, OH, US Position Summary We are seeking an experienced ... Ensure compliance with customer requirements, company standards, and regulatory guidelines.

AEP

$88 - $151/hr

Ensure maximum customer satisfaction and demonstrate effective and efficient performance of project ... Project Manager SG7 * Education/Experience: Bachelor's degree in construction management ...

New

structuralbr

$90 - $120/hr

S-BR is looking for experienced Project Managers to join our team throughout South Florida. We are looking for organized, driven professionals with experience in construction, restoration, or related ...

Stord

Customer Experience Manager

Hebron, KY · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...

Stord

Customer Experience Manager

Hebron, KY · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...

First Finish, LLC

$65 - $80/hr

Experience in buy out process alongside RFIs, change orders and submittals. * Experience with Procore, CMiC, MS Office Suites or other project management software a plus * Ability to navigate ...

New

Stord, Inc.

Customer Experience Manager

Hebron Estates, KY · On-site

$65 - $90/hr

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...

New

A1 Sewer & Drain

$70 - $115/hr

Job Purpose The Customer Experience Manager is responsible for leading the customer experience ... Strong organizational and project management skills with the ability to manage multiple priorities ...

Posted today

Stord

Customer Experience Manager

Hebron, KY · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...

Stord, Inc.

Customer Experience Manager

Hebron, KY · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...

Stord

$65 - $90/hr

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...

New

Happy Co.

$90 - $120/hr

We're hiring a Customer Experience Manager (CXM) to be that person. In this role, you'll be based primarily in New York and work in person from our partner's office. You'll bring strong customer ...

Electricalresource Management

$100 - $125/hr

This is an opportunity for an experienced leader who wants to do more than manage projects.You'll lead people, shape processes, solve complex customer challenges, oversee quotation strategy, and ...

Stord

Customer Experience Manager

Hebron Estates, KY · On-site

$65 - $90/hr

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...

New

Textron

$60 - $90/hr

Customer Experience Mgr Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, professional turf-care equipment, and ground ...

Firecom Inc

$100 - $120/hr

... solutions to customers across the globe. We bring industry-leading expertise to clients in ... HS Diploma or GED Minimum 10 years' experience project management large jobs NYCFD S-98 Knowledge ...

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Showing results 21-40

All JobsCustomer Experience Project JobsCustomer Experience Project Manager JobsCustomer Experience Project Manager Jobs in Kentucky

Customer Experience Project Manager information

See Kentucky salary details

$31.7K

$79K

$99K

How much do customer experience project manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer experience project manager in Kentucky is $78,973.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $90,800.00 per year, depending on experience, location, and employer.

What does a customer experience project manager do?

A Customer Experience Project Manager is responsible for overseeing projects aimed at improving the overall experience customers have with a company. They coordinate cross-functional teams, analyze customer feedback, and implement strategies to enhance customer satisfaction. Their work often involves project planning, process optimization, and measuring project success through customer-centric metrics. The ultimate goal is to ensure that every touchpoint with the company meets or exceeds customer expectations.

How does a customer experience project manager typically collaborate with other departments to improve customer satisfaction?

Customer Experience Project Managers often work cross-functionally, partnering with teams such as marketing, customer support, product development, and IT to identify pain points and implement solutions that enhance the overall customer journey. Collaboration involves regular meetings, data sharing, and joint problem-solving to ensure that initiatives align with business goals and customer needs. Building strong relationships and facilitating clear communication across departments are essential for driving impactful projects and maintaining a customer-centric culture.

What are the key skills and qualifications needed to thrive as a customer experience project manager, and why are they important?

To thrive as a Customer Experience Project Manager, you need expertise in project management, customer journey mapping, and a solid understanding of customer experience principles, usually supported by a degree in business or a related field. Proficiency with project management tools (such as Asana or Jira), CRM platforms, and certifications like PMP or CXPA are often expected. Strong communication, problem-solving, and stakeholder management skills help you lead cross-functional teams and drive customer-focused initiatives. These skills are crucial for delivering seamless experiences and ensuring projects align with organizational goals and customer needs.

What is the difference between Customer Experience Project Manager vs Customer Service Manager?

AspectCustomer Experience Project ManagerCustomer Service Manager
Primary FocusOverseeing customer experience improvement projectsManaging customer service teams and daily support operations
Required SkillsProject management, customer journey analysis, cross-functional coordinationTeam leadership, conflict resolution, customer communication
Work EnvironmentProject-based, cross-departmental collaborationCustomer support centers, call centers, service teams
Common CertificationsPMP, Six Sigma, CX certificationsCRM certifications, customer service training

The Customer Experience Project Manager focuses on leading initiatives to enhance overall customer experience through projects, while the Customer Service Manager manages daily customer support operations. Both roles require strong communication skills, but the Project Manager emphasizes strategic improvements, whereas the Service Manager concentrates on team management and service quality.

What are popular job titles related to Customer Experience Project Manager jobs in Kentucky?

For Customer Experience Project Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Customer Experience Project Manager jobs in Kentucky look for?

The top searched job categories for Customer Experience Project Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Customer Experience Project Manager jobs?

Cities in Kentucky with the most Customer Experience Project Manager job openings:

Customer Experience Project Manager jobs near you
Infographic showing various Customer Experience Project Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 14% Part Time, 7% Temporary, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $78,973 per year, or $38 per hour.

Project Manager

Verità Telecommunications Corporation

On-site

$85 - $120/hr

Other

Retirement

Posted 4 days ago

Verità Telecommunications rating

5.1

Company rating: 5.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Project Manager

Full Time Akron, OH, Akron, OH, US

Position Summary

We are seeking an experienced Project Manager to lead telecommunications construction projects from initiation through completion. The ideal candidate will oversee project planning, budgeting, scheduling, resource allocation, and client communication while ensuring projects are delivered safely, on time, and within budget. This role requires strong leadership skills and experience managing telecom infrastructure or utility construction projects.

Key Responsibilities
  • Monitor project progress and proactively address schedule, budget, and quality concerns.
  • Ensure compliance with customer requirements, company standards, and regulatory guidelines.
  • Manage project financials, including forecasting, invoicing, change orders, and cost tracking.
  • Conduct regular project status meetings and provide updates to leadership and stakeholders.
  • Review contracts, scopes of work, permits, and project documentation.
  • Identify project risks and implement mitigation strategies.
  • Oversee construction activities to ensure adherence to safety and quality standards.
  • Foster strong client relationships and serve as the primary point of contact for assigned projects.
Required Qualifications
  • Bachelor's degree in Construction Management, Engineering, Business, Telecommunications, or a related field, or equivalent work experience.
  • 5+ years of project management experience in telecommunications construction, utility construction, or infrastructure projects.
  • Proven experience managing project budgets, schedules, and field operations.
  • Proficiency with Microsoft Office Suite and project management software such as Microsoft Project, Smartsheet, or similar tools.
  • Ability to manage multiple projects simultaneously in a fast-paced environment.
Preferred Qualifications
  • Experience with fiber-to-the-home (FTTH), fiber optic network deployments, wireless infrastructure, or broadband expansion projects.
  • PMP certification or other project management credentials.
  • Knowledge of telecom industry standards and safety regulations.
  • Experience managing subcontractors and cross-functional teams.
Key Skills
  • Project Management
  • Construction Management
  • Budget Management
  • Contract Administration
  • Risk Management
  • Client Relations
  • Scheduling & Resource Planning
  • Telecommunications Infrastructure
  • Leadership & Team Development
  • 401(k) with company match
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