Customer Experience Project Manager Jobs in Kentucky

It All Starts with Our People

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores - every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.

The Opportunity

The OX Project Manager is responsible for driving the planning, coordination, and execution of Operations Experience projects from intake through testing, pilot, implementation, and post-launch support. This role serves as the central project lead for OX-led initiatives, aligning cross-functional partners, tracking deliverables, identifying risks, removing barriers, and keeping workstreams on schedule. The position partners closely with OX, Store Enablement, Help Desk, Support, Training, Corporate Communications, business owners, franchise partners, and external stakeholders to ensure projects are clearly defined, well-communicated, and ready for field execution. Through disciplined project management, business requirement support, SOP/documentation governance, and Air Traffic Control Calendar coordination, this role helps ensure operational initiatives are delivered effectively and adopted consistently across stores and support teams.

The role will have regular interaction with internal teams including Operations Experience, Store Enablement, Help Desk, Support, and Corporate Communications. They will also maintain communication with senior leadership to support alignment on strategic initiatives. External interactions include franchise partners, third-party vendors, and other key stakeholders involved in the planning, execution, and communication of OX-led projects.

Key Responsibilities:

• Support project execution during testing, pilot, and implementation phases to help remove project barriers and keep initiatives on track and delivered on time.
• Write, maintain, and govern OX SOPs and supporting documentation, ensuring content is accurate, current, easy to follow, and aligned with Training and business owners for change readiness
• Act as a liaison between OX, Store Enablement, Help Desk, and Support teams to maintain the Air Traffic Control Calendar to ensure field teams are informed of upcoming projects and impacts.
• Assist in developing business requirements documents that define needs, scope, and budget
• Lead and coordinate communications for OX initiatives across internal teams and external stakeholders, including major incident communications
• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

Experience:

• Bachelor's degree in business administration, operations, project management, communications, or a related field preferred; equivalent combination of education and relevant experience may be considered.
• 3-5 years of experience in project coordination, operations, process improvement, communications, training, documentation, or field support preferred. Experience leading cross-functional initiatives, managing deliverables, coordinating pilots or implementations, and supporting SOP/documentation governance is strongly preferred.
• Project management certification such as PMP, CAPM, Lean Six Sigma, Agile, or similar certification preferred but not required.
• Strong project management, organization, and follow-through skills with the ability to manage multiple workstreams, timelines, risks, and deliverables. Effective written and verbal communication skills with the ability to translate operational details into clear field-ready communications and documentation. Proficiency with Microsoft Office tools and experience using project tracking, documentation, communication, and collaboration platforms preferred.

We Take Care of the WHOLE You

• Health insurance plans (medical, dental, vision)
• HSA and flexible spending accounts
• 401(k)
• Incentive opportunity*
• Life insurance
• Short and long-term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Valvoline Instant Oil Change discounts
• Tuition reimbursement*
• Adoption assistance*

*Terms and conditions apply, and benefits may differ depending on position.

Your Path to Valvoline

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.

The Company endeavors to make its recruitment process accessible to any and all users.Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process.Please contact Human Resources at 1.833.VVV.Report or emailECC@valvoline.comto make a request for reasonable accommodation during any aspect of the recruitment and selection process.The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.