Program Manager Build. Lead. Transform. If you thrive on connecting teams, resolving issues ... a customer-first mindset * Intermediate understanding of manufacturing processes (experience with ...
Program Manager Build. Lead. Transform. If you thrive on connecting teams, resolving issues ... a customer-first mindset * Intermediate understanding of manufacturing processes (experience with ...
... program managers, product managers, and developers to drive a design process that always works ... customer experience, business goals, and technical constraints - Excited to dig into challenging ...
... program managers, product managers, and developers to drive a design process that always works ... customer experience, business goals, and technical constraints - Excited to dig into challenging ...
Program Manager Build. Lead. Transform. If you thrive on connecting teams, resolving issues ... a customer-first mindset * Intermediate understanding of manufacturing processes (experience with ...
Program Manager Build. Lead. Transform. If you thrive on connecting teams, resolving issues ... a customer-first mindset * Intermediate understanding of manufacturing processes (experience with ...
Program Manager
Bremerton, WA · On-site
Koniag Operations Services, LLC Koniag Government Services company, is seeking an experienced and ... customers and internal leadership. * Control expenditures in accordance with budget allocations ...
Program Manager
Bremerton, WA · On-site
Koniag Operations Services, LLC Koniag Government Services company, is seeking an experienced and ... customers and internal leadership. * Control expenditures in accordance with budget allocations ...
Deputy Program Manager
Seattle, WA · On-site
$128K/yr
Experienced program manager with experience in fast-paced environments with highly accurate ... deliverables. * Excellent verbal and written communication skills and the ability to convey program ...
Deputy Program Manager
Seattle, WA · On-site
$128K/yr
Experienced program manager with experience in fast-paced environments with highly accurate ... deliverables. * Excellent verbal and written communication skills and the ability to convey program ...
Koniag Operations Services, LLC Koniag Government Services company, is seeking an experienced and ... customers and internal leadership. * Control expenditures in accordance with budget allocations ...
Koniag Operations Services, LLC Koniag Government Services company, is seeking an experienced and ... customers and internal leadership. * Control expenditures in accordance with budget allocations ...
Principal Technical Program Manager, Amazon Customer Service
Seattle, WA · On-site
$146K - $190K/yr
It will surface key customer experience trends, defects, and gaps across all touchpoints (human ... The Principal Technical Program Manager, QoS will lead a multi-year program, leading the strategy ...
Principal Technical Program Manager, Amazon Customer Service
Seattle, WA · On-site
$146K - $190K/yr
It will surface key customer experience trends, defects, and gaps across all touchpoints (human ... The Principal Technical Program Manager, QoS will lead a multi-year program, leading the strategy ...
Program Manager
Bremerton, WA · On-site
Koniag Operations Services, LLC Koniag Government Services company, is seeking an experienced and ... customers and internal leadership. * Control expenditures in accordance with budget allocations ...
Program Manager
Bremerton, WA · On-site
Koniag Operations Services, LLC Koniag Government Services company, is seeking an experienced and ... customers and internal leadership. * Control expenditures in accordance with budget allocations ...
Program Manager
Kent, WA · Hybrid
$93K - $160K/yr
The Program Manager will have a hybrid work arrangement with a general weekly expectation to be on ... customer interactions and presenting to executives. Proven business acumen including experience in ...
Program Manager
Kent, WA · Hybrid
$93K - $160K/yr
The Program Manager will have a hybrid work arrangement with a general weekly expectation to be on ... customer interactions and presenting to executives. Proven business acumen including experience in ...
Program Manager
Kent, WA · On-site
$93K - $160K/yr
The Program Manager will have a hybrid work arrangement with a general weekly expectation to be on ... customer interactions and presenting to executives. Proven business acumen including experience in ...
Program Manager
Kent, WA · On-site
$93K - $160K/yr
The Program Manager will have a hybrid work arrangement with a general weekly expectation to be on ... customer interactions and presenting to executives. Proven business acumen including experience in ...
Program Manager
Kent, WA · On-site
$93K - $160K/yr
The Program Manager will have a hybrid work arrangement with a general weekly expectation to be on ... customer interactions and presenting to executives. Proven business acumen including experience in ...
Program Manager
Kent, WA · On-site
$93K - $160K/yr
The Program Manager will have a hybrid work arrangement with a general weekly expectation to be on ... customer interactions and presenting to executives. Proven business acumen including experience in ...
PROGRAM MANAGER
Seattle, WA · On-site
$65K - $72K/yr
Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we ... The Program Manager provides leadership and oversight for multiple grant-funded projects at SIHB.
PROGRAM MANAGER
Seattle, WA · On-site
$65K - $72K/yr
Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we ... The Program Manager provides leadership and oversight for multiple grant-funded projects at SIHB.
Program Manager - Remote
Bellevue, WA · On-site
$117K - $195K/yr
About the role As a Program Manager, you will oversee a portfolio of complex, cross-functional ... experience for both employees and customers, Symetra has the following standards for employees ...
Program Manager - Remote
Bellevue, WA · On-site
$117K - $195K/yr
About the role As a Program Manager, you will oversee a portfolio of complex, cross-functional ... experience for both employees and customers, Symetra has the following standards for employees ...
Program Manager
Redmond, WA · On-site
Redmond, WA Duration: Long term 1. Experience interacting with business stakeholders and understand the requirements 2. Experience in project / program management 3. Convert requirements into reports ...
Program Manager
Redmond, WA · On-site
Redmond, WA Duration: Long term 1. Experience interacting with business stakeholders and understand the requirements 2. Experience in project / program management 3. Convert requirements into reports ...
TOM Central Programs is looking for an experienced Program Manager with a record of achieving results, to own and execute key program initiatives. TOM Central Programs is dedicated to improving yard ...
TOM Central Programs is looking for an experienced Program Manager with a record of achieving results, to own and execute key program initiatives. TOM Central Programs is dedicated to improving yard ...
Sr. Program Manager
Seattle, WA · On-site
$132K - $132K/yr
... customers • The ideal candidate will have demonstrated experience in program management with a keen understanding of team dynamics, product development/engineering, product management, and ...
Sr. Program Manager
Seattle, WA · On-site
$132K - $132K/yr
... customers • The ideal candidate will have demonstrated experience in program management with a keen understanding of team dynamics, product development/engineering, product management, and ...
TOM Central Programs is looking for an experienced Program Manager with a record of achieving results, to own and execute key program initiatives. TOM Central Programs is dedicated to improving yard ...
TOM Central Programs is looking for an experienced Program Manager with a record of achieving results, to own and execute key program initiatives. TOM Central Programs is dedicated to improving yard ...
... Experience (AE) organization powers CS by developing elegant customer- and CSA-facing products ... We are looking for a Senior Program Manager who can own the scoping, planning, and execution of ...
... Experience (AE) organization powers CS by developing elegant customer- and CSA-facing products ... We are looking for a Senior Program Manager who can own the scoping, planning, and execution of ...
Program Manager
Seattle, WA · On-site +1
At PEMCO we're all about people - our customers, our employees, and the community. We're a mutual ... A. or B.S. degree or equivalent work experience (Computer Science, Information Systems, other ...
Program Manager
Seattle, WA · On-site +1
At PEMCO we're all about people - our customers, our employees, and the community. We're a mutual ... A. or B.S. degree or equivalent work experience (Computer Science, Information Systems, other ...
Program Manager
Seattle, WA · On-site
At PEMCO we're all about people - our customers, our employees, and the community. We're a mutual ... A. or B.S. degree or equivalent work experience (Computer Science, Information Systems, other ...
Program Manager
Seattle, WA · On-site
At PEMCO we're all about people - our customers, our employees, and the community. We're a mutual ... A. or B.S. degree or equivalent work experience (Computer Science, Information Systems, other ...
Customer Experience Program Manager information
See Kent, WA salary details
$10.04 - $17.86
1% of jobs
$17.86 - $25.68
5% of jobs
$25.68 - $33.50
9% of jobs
$40.34 is the 25th percentile. Wages below this are outliers.
$33.50 - $41.32
11% of jobs
$41.32 - $49.14
11% of jobs
$49.14 - $56.96
12% of jobs
The median wage is $57.65 / hr.
$56.96 - $64.78
18% of jobs
$71.95 is the 75th percentile. Wages above this are outliers.
$64.78 - $72.60
9% of jobs
$72.60 - $80.42
5% of jobs
$80.42 - $88.24
11% of jobs
$88.24 - $96.06
8% of jobs
$10
$61
$96
How much do customer experience program manager jobs pay per hour?
As of Aug 11, 2026, the average hourly pay for customer experience program manager in Kent, WA is $61.05, according to ZipRecruiter salary data. Most workers in this role earn between $40.72 and $78.41 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?
To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.
What is the difference between Customer Experience Program Manager vs Customer Service Manager?
| Aspect | Customer Experience Program Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Designing and improving overall customer experience strategies | Managing customer service teams and daily support operations |
| Skills & Certifications | Customer experience, project management, data analysis | Customer service, team leadership, conflict resolution |
| Work Environment | Cross-departmental, strategic planning | Customer support centers, call centers |
| Industry Usage | Retail, tech, finance, healthcare | Retail, hospitality, telecom, banking |
The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.
How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?
A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What job categories do people searching Customer Experience Program Manager jobs in Kent, WA look for? The top searched job categories for Customer Experience Program Manager jobs in Kent, WA are:
What cities near Kent, WA are hiring for Customer Experience Program Manager jobs? Cities near Kent, WA with the most Customer Experience Program Manager job openings:
Full-time
Re-posted 11 days ago
Job description
Program Manager
Build. Lead. Transform.
If you thrive on connecting teams, resolving issues proactively, and driving results in a fast-paced environment, this role is for you.
Quickparts is hiring a Program Manager with an engineering mindset and a passion for exceptional customer experiences to serve as the central hub for customer service and program management. In this role, you’ll organize complex projects from RFQ to completion, coordinating internal experts, external partners, and customer needs to ensure smooth execution and transform ideas into real-world products.
Why This Role Matters
Our Program Management function is critical to ensuring projects succeed and exceed expectations. As Program Manager, you will:
✔ Organize complex projects from RFQ to completion
✔ Serve as the central communication hub for customers, internal teams, and suppliers
✔ Translate customer requirements into clear, actionable project plans
✔ Anticipate and resolve issues to maintain project timing and customer satisfaction
✔ Drive continuous improvement in workflows and cross-functional problem-solving
What You’ll Do
- Partner with sales and technical teams to review RFQs and assess manufacturing feasibility
- Coordinate with subject matter experts and vendors to generate accurate, timely quotes
- Translate customer requirements into clear, actionable project plans, defining scope and timelines
- Serve as the central communication hub, aligning customers, internal teams, and suppliers
- Track project status from kick-off to completion, ensuring milestones are met and deadlines achieved
- Anticipate and resolve issues to maintain project timing and customer satisfaction, providing regular updates to stakeholders
- Work closely with internal facilities and third-party providers to track production progress and ensure quality and timelines
- Build trust as the customer’s primary point of contact, delivering proactive communication and capturing feedback for improvements
- Support cross-functional problem-solving and relay insights to drive continuous enhancement in workflows
What We’re Looking For
- 5-7 years of program or project management experience in manufacturing, engineering, or a related industry
- Strong organizational skills with the ability to manage multiple complex projects simultaneously
- Excellent communication skills with a customer-first mindset
- Intermediate understanding of manufacturing processes (experience with 3D printing, CNC machining, or injection molding a plus)
- Intermediate level experience with Office 365 products
- Engineering drawing interpretation (GD&T)
- Experience with HubSpot, NetSuite, Monday.com, or similar tools
Why You’ll Love It Here
- Innovate with Impact: Combine cutting-edge technology with a customer-focused approach to bring manufacturing solutions to life
- Growth-Driven Culture: Be empowered to collaborate, problem-solve, and drive results in a fast-paced, team-oriented environment
- Customer-Centric Mission: Play a critical role in ensuring projects succeed and exceed expectations
- Collaborative Team: Join experts passionate about transforming ideas into real-world products through precision and efficiency
Celebrate Your Strengths!
We believe that understanding your natural behavioral style helps ensure success for both you and Quickparts. As part of our application process, we invite you to complete a quick, six-minute Behavioral Assessment. This brief assessment highlights your unique strengths and how they align with our role requirements—providing valuable insights to spark great conversations about your fit, growth, and development here at Quickparts. Please click the link below to begin the assessment:
Quickparts Assessment Link
About Quickparts
Quickparts is passionate about powering the world’s product continuum. We provide end-to-end manufacturing solutions including CNC machining, injection molding, and 3D printing, serving thousands of customers in the fields of mobility, aerospace, medical devices, and Defense. Our mission is to accelerate innovation by delivering precision-engineered parts that meet the highest standards of quality and reliability.
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