Customer Experience Program Manager Jobs in Kent, WA

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Our Client is looking for a highly experienced Program Manager with a background in Social Media and a passion for furthering education.

Work directly with business to drive a program from initiation through delivery. Provide daily support for managing delivery of project tasks, activities, milestones and resources. Develop, maintain, and manage project requirements, plans, timeline, issues, risks and challenges. Support business owners to drive a large program or multiple projects. Work closely with program/process owners to identify business change and drive the consensus necessary to adopt a manageable change strategy. Manage large programs and complex projects involving multiple parties/organizations with conflicting agendas and business priorities. Lead large, cross-organization project teams towards targeted and scheduled outcomes. Engage with executive leadership as necessary to communicate project objectives, strategy, tactics, and ongoing progress. 

About the Role:

• Launching a new customer engagement program. 
• Setting up some programs around engaging with a new audience (High School Students) that will allow the team to possibly build a curriculum and series of after school activities to be delivered to this new audience and we are looking to bring in a PM to manage that program.
• There would be a lot of different phases starting with planning and ending with implementation. 
• Each day is varied and this person will need to be comfortable with a lot of ambiguity.
• This person will need to strategize on the best way to meet a goal then go meet with the teams to execute that plan. 
• This person will be interacting with multiple groups of people; such as the user research team, the business team, the product team, etc.
• This person will need to be able to communicate goals and project status up to leadership. 
• This role provides an opportunity to work with students and make a dent in education, closing the achievement gap. 
• Working with under privileged youth. 
• This role provides the opportunity to create programming that is mentoring and reverse mentoring. 
• It will also give the opportunity to work with a lot of creative groups and people, including designers and artists.

Skills: 

• 5-8 years of program management experience.
• Bachelor's degree required, Master's degree desired. 
• MS Degree is in Education or Curriculum Design is considered bonus 
• Knowledge/background in Education/Social Media/Software industry products/services/applications preferred.
• Demonstrated success in youth learning and training principles/skills. 
• Strong interest in Education, Youth, and Behavioral Science a strong plus.
• Must possess strong cross team/group/org collaboration skills; ability to foresee and analyze project risks, develop risk management plan and mitigate subsequent issues. 
• The ideal candidate will have high-powered analytical skills and the ability to understand concepts and situations that pass by many others. 
• Excellent communication skills to all levels (including Executive level)
• Experience working with external vendors
• Strong project management skills
• Strong leadership skills
• Demonstrated experience managing large-scale programs. 
• The ideal candidate will have a background that includes Project Management in Education, Social Media, and start-up Companies.

To get further details or to apply for this position please contact:

Blair Ballard

425-298-1471

blair.ballard(at)collabera.com