ZipRecruiter

Log In

1

Customer Experience Program Manager Jobs in Atlanta, GA

Transact Campus

Program Manager

Atlanta, GA · On-site +1

$77K - $128K/yr

We strive to provide the best customer experience in the industry and have succeeded with a single ... The Program Manager owns end-to-end delivery of strategic programs across Illumia's most complex ...

Evergreen

Program Manager

Atlanta, GA

Overview The Program Manager oversees operational and quality delivery of the projects within their ... customer or business • Excellent presentation skills and experience presenting to senior ...

Fisec Global

Program Manager

Atlanta, GA · On-site

Atlanta, GA (Only local) Experience: 7-10 years Industry Preference: Retail Job Summary: We are seeking a dynamic and strategic Program Manager with strong communication skills and a background in ...

Navtech, Inc.

Program Manager

Alpharetta, GA · On-site

Alpharetta, GA - Day 1 Onsite Duration : 12 Months : - Overall 10+ years of IT experience - at least 2-3 years as Program Manager - Program Management Exp - Product Owner Exp - Scrum Master Exp ...

Sonoma Consulting Inc.

Program Manager

Atlanta, GA

... experience preferred Makes value-oriented decisions to achieve strategic business results; Ability ... Focus on customer needs and satisfaction. Set high standards for quality to monitor and maintain ...

Nou Systems Inc

Program Manager

Marietta, GA · On-site

Experience managing cost, schedule, and technical performance on DoD or similarly complex programs * Strong customer engagement and communication skills * U.S. Citizenship and ability to obtain or ...

Navtech, Inc.

Program Manager

Alpharetta, GA · On-site

Overall 13+ years of IT experience * at least 2-3 years as Program Manager * Project Management Exp * Product Owner Exp * Scrum Master Exp * Executing FIxed Bid project * Offshore/Onsite engagement ...

TRC Talent Solutions

Program Manager

Suwanee, GA · On-site

Experience Level: - Preferred experience level is 4 to 5 years in project or program management roles, demonstrating a strong track record of successful project delivery. Qualifications: - 5 years of ...

LIDD Consultants Inc.

Program Manager

Atlanta, GA · On-site

Demonstrated experience leading large ERP or enterprise software implementations. * Proven success managing multi-project programs with multiple stakeholders and workstreams. * Strong financial ...

LIDD Consultants Inc.

Program Manager

Atlanta, GA

Demonstrated experience leading large ERP or enterprise software implementations. * Proven success managing multi-project programs with multiple stakeholders and workstreams. * Strong financial ...

TJX Companies

Customer Experience Supervisor

Atlanta, GA · On-site

$14.25 - $14.75/hr

... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

previous page

Showing results 41-60

All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Atlanta, GA

Customer Experience Program Manager information

See Atlanta, GA salary details

$8

$52

$81

How much do customer experience program manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer experience program manager in Atlanta, GA is $52.01, according to ZipRecruiter salary data. Most workers in this role earn between $34.66 and $66.83 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Atlanta, GA?

For Customer Experience Program Manager jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Atlanta, GA look for?

The top searched job categories for Customer Experience Program Manager jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Customer Experience Program Manager jobs?

Cities near Atlanta, GA with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $108,172 per year, or $52 per hour.

Customer Experience Specialist

Window World

Kennesaw, GA • On-site

$17/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 24 days ago

Job description

Window World is the largest window replacement company in the United States. We are a family owned and operated business that generates over $63 Million dollars a year in sales. We are looking for highly motivated and energetic professionals to join our team. Window World offers growth potential within, providing an opportunity for a career, not just a job. Customer service specialist are responsible for communicating with current and potential customers, scheduling, and creating positive experiences for customers. We look to hire energetic, positive, and enjoyable individuals to join our team.*THIS IS NOT AS REMOTE POSITION*


Job Purpose:Provide excellentcustomer service by providing product and service information; resolving product and service problems;listening to customers needs or issues and providing helpful solutions to their problems. This position reports to the Customer Service Manager and is not a remote position.


Duties:

  • Provides outstanding customer service in the call center or front desk operations; Handles all inbound and outbound calls using proper phone etiquette
  • Attract potential customers when answering product and service questions; suggesting information about other products and services.
  • Maintain customer records by updating account information; maintains strict confidentiality of financial and sensitive information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contribute to team effort by accomplishing related results as needed.
  • Possess in-depth knowledge of all Window World products and services

Skills/Qualifications:

  • One year of Customer Service Experience preferred
  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport buildingskills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Advanced troubleshooting skills
  • Computer literacy (Google - Gmail, Google Docs, and Google Sheets)
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of a company's products and/or services
  • Preferred ability to speak multiple languages, especially those common among callers


Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • 401(k)
  • Retirement benefits or accounts
  • Gym memberships or discounts

Apply