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Customer Experience Program Manager Jobs in Washington

Ignite IT

Program Manager

Suitland, MD · On-site

Ignite IT is seeking an experienced Program Manager to join our team to provide delivery excellence over multiple workstreams in support of the Census and drive business growth and improve customer ...

Ignite IT

Program Manager

Suitland, MD · On-site

Ignite IT is seeking an experienced Program Manager to join our team to provide delivery excellence over multiple workstreams in support of the Census and drive business growth and improve customer ...

Clarity Innovations

Program Manager

Herndon, VA · On-site +1

Role We are seeking an experienced Program Manager to lead and oversee complex software development ... operational customers * Experience working within or alongside organizations with a Cyber ...

Ignite IT

Program Manager

Suitland, MD · On-site

Ignite IT is seeking an experienced Program Manager to join our team to provide delivery excellence over multiple workstreams in support of the Census and drive business growth and improve customer ...

The JAAW Group

Program Manager

Quantico, VA · On-site

Full-Time About the Role The JAAW Group LLC, a Service-Disabled Veteran-Owned Small Business (SDVOSB), is seeking an experienced Program Manager to provide enterprise-level oversight and integration ...

ELTA North America

Program Manager

Annapolis Junction, MD · On-site

$150K - $165K/yr

We are seeking a proactive and experienced Program Manager to lead and Foreign Military Funding ... Serve as the primary point of contact (POC) for the customer. Oversee the procurement of resources ...

SteerBridge

Program Manager

Vienna, VA · On-site

The Program Manager will be responsible for overall contract execution and will serve as ... customer relationships. * Experience managing multidisciplinary teams in a complex federal ...

Grid Networks

Program Manager

Reston, VA

We are seeking an experienced Program Manager to support a large, long-term customer engagement focused on construction, facility customization, and operational stand-up. This role will be ...

SteerBridge

Program Manager

Vienna, VA

The Program Manager will be responsible for overall contract execution and will serve as ... customer relationships. * Experience managing multidisciplinary teams in a complex federal ...

Concept Solutions

Program Manager

Silver Spring, MD · On-site

Concept Solutions is seeking an experienced Program Manager to lead the delivery of enterprise IT ... a government customer. * Experience leading multi-site or geographically distributed teams ...

Grid Networks

Program Manager

Reston, VA · On-site

$185K - $225K/yr

We are seeking an experienced Program Manager to support a large, long-term customer engagement focused on construction, facility customization, and operational stand-up. This role will be ...

E Logic

Program Manager

Washington, DC · On-site

$165K/yr

E-Logic is seeking an experienced Program Manager to oversee digital video production and ... Experience managing budgets, contracts, multidisciplinary teams, and customer relationships.

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Showing results 21-40

All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Washington

Customer Experience Program Manager information

See Washington salary details

$10

$61

$96

How much do customer experience program manager jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer experience program manager in Washington is $61.25, according to ZipRecruiter salary data. Most workers in this role earn between $40.82 and $78.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are popular job titles related to Customer Experience Program Manager jobs in Washington?

For Customer Experience Program Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Washington look for?

The top searched job categories for Customer Experience Program Manager jobs in Washington are:

What cities in Washington are hiring for Customer Experience Program Manager jobs?

Cities in Washington with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $127,401 per year, or $61.3 per hour.

Program Manager

Ignite IT

Suitland, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Ignite IT is seeking an experienced Program Manager to join our team to provide delivery excellence over multiple workstreams in support of the Census and drive business growth and improve customer experiences.

Responsibilities:

· Accountable for overall program performance and communicates with stakeholders regarding the technical scope and the overall attributes of the program

· Attends government meetings and manages contract level deliverables/reports

· Oversees performance under the contract (quality, risk, budget, schedule, etc.)

· Initiates and approves recruiting, hiring, personnel actions, subcontracting, and other corporate support activities to meet program requirements

· Complies with program reporting, delivery, and invoicing requirements

Requirements

  • Minimum 12+ years of progressive experience managing large, complex federal IT programs, including multi-workstream delivery across engineering, operations, security, and data domains.
  • Demonstrated experience serving as overall Program Manager on programs with multiple concurrent workstreams and subcontractors.
  • Proven ability to manage cost, schedule, scope, and performance
  • Experience managing government performance metrics, including CPARS, SLAs, KPIs, and quality assurance plans.
  • Prior experience supporting the U.S. Census Bureau or other large statistical or civilian agencies preferred
  • Ability to serve as the single accountable point of contact for Government leadership, CORs, COs, and division chiefs
  • Excellent communication and teamwork skills
  • Bachelor's degree or commensurate experience
  • Located in the Washington DC area and willing to travel to the customer site several days a week as needed
  • US Citizen

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Tuition reimbursement
  • Vision insurance