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Customer Experience Program Manager Jobs in Washington

Artemis Arc

Program Manager

Camp Springs, MD · Hybrid

Requisition ID2026-4439Job Summary Artemis is seeking an Experience Program Manager to be responsible for all work performed under a large-scale outreach and education services contract. The Program ...

INTEGRITYOne Partners

Program Manager

Washington, DC · On-site

Program Manager At INTEGRITYOne Partners, we are a federal technology company focused on DevSecOps ... Executive-level customer communication and stakeholder management. * Experience developing/managing ...

New

INTEGRITYOne Partners

Program Manager

Washington, DC · On-site

Program Manager At INTEGRITYOne Partners, we are a federal technology company focused on DevSecOps ... Executive-level customer communication and stakeholder management. * Experience developing/managing ...

New

Rishabh Software Pvt. Ltd

Program Manager

Washington, DC · On-site

Program Manager Location: Washington DC 20003 Project End Date: 09/30/2027 (With Possible extension ... Experience supporting or informing scope of work development for external vendor contracts (SOWs ...

SteerBridge

Program Manager

Vienna, VA

The Program Manager will be responsible for overall contract execution and will serve as ... customer relationships. * Experience managing multidisciplinary teams in a complex federal ...

SteerBridge

Program Manager

Vienna, VA · On-site

$160K - $175K/yr

The Program Manager will be responsible for overall contract execution and will serve as ... customer relationships. * Experience managing multidisciplinary teams in a complex federal ...

Groundswell Corporation

Program Manager

Reston, VA · On-site

Experience coordinating complex dependencies across government customers, OEMs, subcontractors, and ... Experience supporting programs through Risk Management Framework (RMF) and Authority to Operate ...

Grid Networks

Program Manager

Reston, VA · On-site

We are seeking an experienced Program Manager to support a large, long-term customer engagement focused on construction, facility customization, and operational stand-up. This role will be ...

SteerBridge

Program Manager

Vienna, VA · On-site

$160K - $175K/yr

The Program Manager will be responsible for overall contract execution and will serve as ... customer relationships. * Experience managing multidisciplinary teams in a complex federal ...

Grid Networks

Program Manager

Reston, VA · On-site

$185K - $225K/yr

We are seeking an experienced Program Manager to support a large, long-term customer engagement focused on construction, facility customization, and operational stand-up. This role will be ...

E Logic

Program Manager

Washington, DC · On-site

$165K/yr

E-Logic is seeking an experienced Program Manager to oversee digital video production and ... Experience managing budgets, contracts, multidisciplinary teams, and customer relationships.

Amdex Corporation

Program Manager

Potomac, MD · On-site

$120K - $170K/yr

AMDEX is seeking an experienced Program Manager to join our dynamic team supporting a federal client. The Program Manager shall provide expert program management services to oversee and manage ...

Nowges

Program Manager

Fort George G Meade, MD · On-site

Position Overview Global Enterprise Services (GES) is seeking an experienced Program Manager to ... customer requirements. Required Qualifications * Bachelor's degree in Information Technology ...

Vectrona, LLC

Program Manager

Arlington, VA · On-site

Vectrona is seeking a highly experienced Program Manager to lead contract execution for the NGB J5 ... customer engagement in support of high-level strategic planning, policy development, and ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Washington

Customer Experience Program Manager information

See Washington salary details

$10

$61

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How much do customer experience program manager jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer experience program manager in Washington is $61.25, according to ZipRecruiter salary data. Most workers in this role earn between $40.82 and $78.70 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Washington?

For Customer Experience Program Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Washington look for?

The top searched job categories for Customer Experience Program Manager jobs in Washington are:

What cities in Washington are hiring for Customer Experience Program Manager jobs?

Cities in Washington with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $127,401 per year, or $61.3 per hour.

Program Manager

Camp Springs, MD • Hybrid

Artemis Arc
See more jobs at Artemis Arcexternal

Full-time

Re-posted 21 days ago

Key responsibilities

  • Serve as the single point of contact with the Contracting Officer, the Contracting Officer's Representative, and the Government Project Manager.

  • Direct all work performed under the contract, ensuring quality, schedule, and compliance with contract requirements.

  • Lead the planning, development, and implementation of outreach communications campaigns, products, and services.

Job description

Requisition ID2026-4439Job Summary

Artemis is seeking an Experience Program Manager to be responsible for all work performed under a large-scale outreach and education services contract. The Program Manager will serve as the single point of contact with the Contracting Officer, the Contracting Officer's Representative, and the Government Project Manager. This individual will also direct the planning, development, and implementation of outreach and communications campaigns, products, and services and is accountable for the quality and timeliness of all associated deliverables.

The Program Manager role requires a self-starter, proactive problem solver and action-oriented team player with previous experience in planning, developing, and implementing federal outreach and communications campaigns and services. This position needs an individual that is committed to providing superior service, poised under pressure and has a positive and flexible attitude.

This is a contingent hire position. Offers will be contingent upon client approval, ability to meet security requirements, and the ability to adhere to any on-site requirements (which may change at contract award).

Remote work is anticipated. However, all candidates should be local to the Washington, DC metro area as on-site work may be required.

Primary Responsibilities
  • Serve as the single point of contact with the Contracting Officer, the Contracting Officer's Representative, and the Government Project Manager.
  • Direct all work performed under the contract, ensuring quality, schedule, and compliance with contract requirements.
  • Lead the planning, development, and implementation of outreach communications campaigns, products, and services.
  • Manage contractor staff, resources, and subcontractors to ensure full commitment to campaign development and implementation.
  • Oversee the timely delivery and quality of all contract deliverables.
  • Exercise organizational and technical authority sufficient to commit the contractor and resolve issues across the program.
  • Communicate program status, risks, and recommendations to Government stakeholders.
Minimum Qualifications
  • 5 years of relevant experience managing federal government contracts involving planning, developing, and implementing outreach communications campaigns and services.
  • Bachelor's degree in related field.
  • Demonstrated organizational and technical authority sufficient to commit the contractor to campaign development and implementation, communications products and services, and all associated deliverables.
  • Experience serving as a primary point of contact with Government contracting and program staff.
  • Ability to obtain and maintain a public trust clearance/DHS suitability determination.
  • Legal authorization to work in the U.S.
Desired Qualifications
  • Strong critical thinking, analytical and time management skills.
  • Proven ability to organize, prioritize and work well with others.
  • Ability to communicate thoughts, ideas and solutions logically both written and orally.
  • Ability to stay calm under pressure and in a fast-paced environment.
  • Ability to receive feedback from clients and implement changes quickly and effectively.
  • Ability to get up to speed quickly on complex issues.
  • Desire to work in a fast-paced, rapidly evolving environment.
Employment Type: OTHER

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