ZipRecruiter

Log In

1

Customer Experience Program Manager Jobs in Washington

jobr.pro

Program Manager

Arlington, VA · On-site

BryceTech is seeking an experienced Program Manager to lead a team providing financial management ... customer engagement. Responsibilities: * Provide overall leadership and oversight of contract ...

New

VTG

Program Manager

Arlington, VA · On-site

$120K - $175K/yr

Overview VTG is seeking an experienced Program Manager to lead a large-scale professional and ... Customer Engagement * Build strong working relationships with USMS Headquarters leadership ...

Systems Planning and Analysis

Program Manager

Alexandria, VA · On-site

$180K - $210K/yr

SPA has a near-term need for an experienced program manager with a background in strategic deterrence to support our customer in Arlington, VA.#MC Responsibilities The Program Manager (PM) will serve ...

Systems Planning and Analysis

Program Manager

Alexandria, VA · On-site

$180K - $210K/yr

SPA has a near-term need for an experienced program manager with a background in strategic deterrence to support our customer in Arlington, VA.#MC Responsibilities The Program Manager (PM) will serve ...

CACI International

Customer Advocate

Reston, VA · On-site

Provides technical/management leadership for performance management and customer experience program across global enterprise * Establishes customer experience program strategy including transactional ...

Koniag, Inc.

Program Manager

Washington, DC · On-site

$200K - $230K/yr

Koniag IT Systems, a Koniag Government Services company, is seeking an experienced Program Manager to lead a comprehensive enterprise IT operations and support engagement for a federal customer This ...

kgs

Program Manager

Washington, DC

Koniag IT Systems, a Koniag Government Services company, is seeking an experienced Program Manager to lead a comprehensive enterprise IT operations and support engagement for a federal customer This ...

Diaconia

Program Manager

Quantico, VA · On-site

$155K - $170K/yr

Job Type Full-time Description Diaconia is seeking an experienced Program Manager to serve as Key ... Facilitate customer meetings, program reviews, technical exchanges, and status briefings. Quality ...

kgs

Program Manager

Washington, DC

Koniag IT Systems, a Koniag Government Services company, is seeking an experienced Program Manager to lead a comprehensive enterprise IT operations and support engagement for a federal customer This ...

kgs

Program Manager

Washington, DC · Hybrid

Koniag IT Systems, a Koniag Government Services company, is seeking an experienced Program Manager to lead a comprehensive enterprise IT operations and support engagement for a federal customer This ...

Diaconia LLC

Program Manager

Quantico, VA

$155K - $170K/yr

Description Diaconia is seeking an experienced Program Manager to serve as Key Personnel supporting ... Facilitate customer meetings, program reviews, technical exchanges, and status briefings. Quality ...

CACI International, Inc.

Customer Advocate

Reston, VA · On-site

Provides technical/management leadership for performance management and customer experience program across global enterprise * Establishes customer experience program strategy including transactional ...

HeiTech Services, Inc

Program Manager

Falls Church, VA · On-site

Experience managing federal professional-services, management-consulting, policy, analytical, or administrative-support programs. * Strong leadership, customer-service, communication, organizational ...

kgs

Program Manager

Washington, DC · Hybrid

Koniag IT Systems, a Koniag Government Services company, is seeking an experienced Program Manager to lead a comprehensive enterprise IT operations and support engagement for a federal customer This ...

SOSi

Program Manager

Reston, VA · On-site

... customer service, and mission success. Qualifications Minimum Requirements * Active Secret Security Clearance. * Five (5) years of program management experience within the last seven (7) years.

CACI

Customer Advocate

Reston, VA · On-site

Provides technical/management leadership for performance management and customer experience program across global enterprise Establishes customer experience program strategy including transactional ...

VTG

Program Manager

Arlington, VA · On-site

$120K - $175K/yr

Overview VTG is seeking an experienced Program Manager to lead a large-scale professional and ... Customer Engagement * Build strong working relationships with USMS Headquarters leadership ...

previous page

Showing results 41-60

All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Washington

Customer Experience Program Manager information

See Washington salary details

$10

$61

$96

How much do customer experience program manager jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer experience program manager in Washington is $61.25, according to ZipRecruiter salary data. Most workers in this role earn between $40.82 and $78.70 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Washington?

For Customer Experience Program Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Washington look for?

The top searched job categories for Customer Experience Program Manager jobs in Washington are:

What cities in Washington are hiring for Customer Experience Program Manager jobs?

Cities in Washington with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $127,401 per year, or $61.3 per hour.

Program Manager

Arlington, VA • On-site

jobr.pro
See more jobs at jobr.proexternal

Other

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

New

Job description

Job Description

BryceTech is seeking an experienced Program Manager to lead a team providing financial management support services to Headquarters Marine Corps Budget & Execution Division. The Program Manager will serve as the primary interface between BryceTech and the Government, providing oversight of all contract activities, personnel, deliverables, quality management, and customer engagement.

Responsibilities:

  • Provide overall leadership and oversight of contract performance
  • Manage project cost, schedule, staffing, and performance across all PWS task areas
  • Lead transition planning, quality assurance, risk management, metrics management, project controls, and communications management
  • Ensure successful execution of support activities involving:
    • Financial execution analysis and reporting
    • Budget execution monitoring
    • DAI, PBIS, ADVANA, WYPC, HRLink, and related financial systems
    • Financial reporting and audit readiness initiatives
  • Serve as primary point of contact with the Contracting Officer and COR
  • Attend and support monthly planning meetings, quarterly performance reviews, and executive-level briefings
  • Prepare and oversee required deliverables, status reports, meeting materials, quality control documentation, and transition plans
  • Manage subcontractors and ensure all personnel maintain required qualifications
  • Identify efficiencies, process improvements, and cost-saving opportunities that enhance value to the Government
Qualifications

Qualifications:

  • Active Secret Clearance or above
  • Bachelor's degree in business, finance, accounting, economics, management, public administration, information systems, or related field
  • 9+ years of progressive experience supporting:
    • Business consulting
    • Process improvement
    • Strategic planning
    • Financial management or related disciplines
  • 4+ years managing complex projects, programs, or contracts
  • Data analytics certification preferred
  • Structured Query Language (SQL) certification or demonstrated proficiency preferred
  • Strong written and verbal communication skills
  • Ability to lead multidisciplinary teams
  • Ability to work independently and interact effectively with senior Government officials
Additional Information

Position is contingent upon contract award.

BryceTech offers a full range of benefits, including competitive salary, a comprehensive health plan including dental and vision coverage, company-paid life & disability insurance policies, 401(k) plan with company match, and an educational reimbursement program.

All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr

Apply