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Customer Experience Program Manager Jobs in Washington

Amdex Corporation

Program Manager

Potomac, MD · On-site

$120K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

AMDEX is seeking an experienced Program Manager to join our dynamic team supporting a federal client. The Program Manager shall provide expert program management services to oversee and manage ...

VTG

Program Manager

Arlington, VA · On-site

$120K - $175K/yr

Overview VTG is seeking an experienced Program Manager to lead a large-scale professional and ... Customer Engagement * Build strong working relationships with USMS Headquarters leadership ...

Systems Planning and Analysis

Program Manager

Alexandria, VA · On-site

$180K - $210K/yr

  • Medical

  • Life

  • Retirement

SPA has a near-term need for an experienced program manager with a background in strategic deterrence to support our customer in Arlington, VA.#MC Responsibilities The Program Manager (PM) will serve ...

Systems Planning and Analysis

Program Manager

Alexandria, VA · On-site

$180K - $210K/yr

  • Medical

  • Life

  • Retirement

SPA has a near-term need for an experienced program manager with a background in strategic deterrence to support our customer in Arlington, VA.#MC Responsibilities The Program Manager (PM) will serve ...

Systems Planning and Analysis

Program Manager

Alexandria, VA

$180K - $210K/yr

  • Medical

  • Life

  • Retirement

SPA has a near-term need for an experienced program manager with a background in strategic deterrence to support our customer in Arlington, VA.#MC Responsibilities The Program Manager (PM) will serve ...

Diaconia

Program Manager

Quantico, VA · On-site

$155K - $170K/yr

Job Type Full-time Description Diaconia is seeking an experienced Program Manager to serve as Key ... Facilitate customer meetings, program reviews, technical exchanges, and status briefings. Quality ...

AvantGarde, LLC

Program Manager

Washington, DC · On-site +1

POSITION SUMMARY AvantGarde, LLC (AG) seeks an experienced Program Manager to provide program management and operational support to the United States Capitol Police (USCP), Office of Information ...

Diaconia LLC

Program Manager

Quantico, VA

$155K - $170K/yr

Description Diaconia is seeking an experienced Program Manager to serve as Key Personnel supporting ... Facilitate customer meetings, program reviews, technical exchanges, and status briefings. Quality ...

CyberMedia Technologies

Program Manager

Ashburn, VA · On-site

Position Summary Cybermedia Technologies (CTEC) is seeking an experienced Program Manager to ... customer satisfaction. The Program Manager will direct and coordinate all contract activities ...

VTG

Program Manager

Arlington, VA · On-site

$120K - $175K/yr

Overview VTG is seeking an experienced Program Manager to lead a large-scale professional and ... Customer Engagement * Build strong working relationships with USMS Headquarters leadership ...

Koniag, Inc.

Program Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The customer may need support as needed at other locations: Warrenton, VA, Atlantic City, NJ ... We are seeking an experienced Program Manager to lead and oversee all aspects of a major technical ...

DAWSON

Program Manager (PHCoE)

Silver Spring, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Program Manager will oversee technical, operational, administrative, and contractual ... Experience serving as the primary interface with Government customers. * Experience managing ...

LAUKOA

Program Manager (PHCoE)

Silver Spring, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Program Manager will oversee technical, operational, administrative, and contractual ... Experience serving as the primary interface with Government customers. * Experience managing ...

Expression

Program Manager

Washington, DC · On-site

$140K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience managing cost, schedule, staffing, risk, quality, subcontractors, and customer ... programs. * Experience supporting JPES, JCRM, JOPES, or other DoD planning and execution systems.

CyberMedia Technologies

Program Manager

Ashburn, VA · On-site

  • Medical

  • Retirement

  • PTO

The Company has experienced rapid growth over the past 3 years and recently received a strategic ... customer satisfaction. The Program Manager will direct and coordinate all contract activities ...

Hatch IT

Program Manager

Fort George G Meade, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience managing cost, schedule, staffing, risk, quality, subcontractors, and customer ... programs. * Experience supporting JPES, JCRM, JOPES, or other DoD planning and execution systems.

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Showing results 41-60

All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Washington

Customer Experience Program Manager information

See Washington salary details

$10

$61

$96

How much do customer experience program manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer experience program manager in Washington is $61.25, according to ZipRecruiter salary data. Most workers in this role earn between $40.82 and $78.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are popular job titles related to Customer Experience Program Manager jobs in Washington?

For Customer Experience Program Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Washington look for?

The top searched job categories for Customer Experience Program Manager jobs in Washington are:

What cities in Washington are hiring for Customer Experience Program Manager jobs?

Cities in Washington with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $127,401 per year, or $61.3 per hour.

Program Manager

Amdex Corporation

Potomac, MD • On-site

$120K - $170K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

JOB NUMBER: 1623 | LOCATION: Washington, DC / Remote CLEARANCE/ACCESS LEVEL: NACI

AMDEX.ai The Art of Data Science

We are a seasoned Full-spectrum data solutions firm. We deliver insights, strategies, data analytics, and technical expertise to accelerate data modernization. We specialize in data sciences and cloud solutions, application development and maintenance, program management, and health IT operations leveraging experience and trusted talent to solve the federal government’s most pressing business and technical challenges. Without you, it’s just data.

AMDEX is seeking an experienced Program Manager to join our dynamic team supporting a federal client. The Program Manager shall provide expert program management services to oversee and manage multiple projects and programs, ensuring that they are aligned with organizational goals and objectives. The ideal candidate shall possess experience in program management, excellent leadership and communication skills, and the ability to manage complex programs and projects. The Program Manager shall be responsible for ensuring that programs are delivered on time, within budget, and to the required quality standards, and that they are compliant with relevant program management methodologies and standards.

Responsibilities:

  • Develop, implement, and maintain programmatic and financial management plans, policies, and procedures to ensure effective program management and control
  • Oversee and manage multiple projects and programs, ensuring that they are completed on time, within budget, and to the required quality standards, and that they are aligned with organizational goals and objectives
  • Identify, assess, and mitigate program risks, and work with TMX-PIO stakeholders to develop and implement necessary contingency plans to ensure program continuity and success
  • Monitor and report program progress to TMX-PIO stakeholders, including providing regular status reports, metrics, and key performance indicators (KPIs), and adjusting as necessary to ensure program success
  • Ensure compliance with program management methodologies and standards, such as PMBOK or Agile, and adhere to relevant industry best practices and standards
  • Develop and maintain comprehensive program documentation, including program plans, status reports, lessons learned, and other relevant documents, to ensure that program information is accurate, up-to-date, and readily available
  • Communicate program status, issues, and risks to TMX-PIO stakeholders, including providing timely and transparent updates, and ensuring that stakeholders are informed and engaged throughout the program lifecycle

Requirements:

  • Bachelor’s degree
  • At least 8-10 years of relevant experience.

Certifications:

  • ADKAR or equivalent desirable

AMDEX Corporation offers a competitive salary package and attractive benefits package.

  • Medical | Dental | Vision (Base plan employee premiums 100% company paid)
  • Employer Paid Life and Disability Insurance, STD and LTD
  • Employee Assistance Plan and Employee Discounts
  • 11 Federal Holidays | PTO accrual with carryover
  • 401(k) Plan with company match | Flexible Spending Accounts: Medical, Dependent, Transit
  • Tuition Reimbursement & Training Assistance

Visit our Careers website at www.amdexcorp.com/amdex-ai-jobs/ .

EOE M/F/D/V