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Customer Experience Program Manager Jobs in Nevada

Tjx

Customer Experience Coordinator

Reno, NV

$15.50 - $16/hr

... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

US Department of the Treasury

Program Manager

Reno, NV · On-site

$125K/yr

Experience may have been gained in the public sector, private sector or through Volunteer Service ... Specialized experience would include one year of substantive supervisory or program management ...

MNCP Staffing

Program Manager

Las Vegas, NV

$80K - $83K/yr

My Next Career Path Staffing - With over 20 years' experience in Technology Staffing, MNCP Staffing ... The function of this position requires responsive and friendly customer service skills accompanied ...

Danville Services

Program Manager

Las Vegas, NV · On-site

$18.50/hr

Our Program Managers work together with our Direct Support Professionals to help people find joy in ... Experience with Intellectual/Developmental Disabilities, including autism, acquired brain injury ...

Danville Services

Program Manager

Las Vegas, NV · On-site

Our Program Managers work together with our Direct Support Professionals to help people find joy in ... Experience with Intellectual/Developmental Disabilities, including autism, acquired brain injury ...

Danville Services

Program Manager

Mesquite, NV · On-site

$18.50/hr

Our Program Managers work together with our Direct Support Professionals to help people find joy in ... Experience with Intellectual/Developmental Disabilities, including autism, acquired brain injury ...

Danville Services

Program Manager

Mesquite, NV · On-site

Our Program Managers work together with our Direct Support Professionals to help people find joy in ... Experience with Intellectual/Developmental Disabilities, including autism, acquired brain injury ...

Click Bond Inc.

NPI Program Manager

Carson City, NV · On-site

Customer and Stakeholder Engagement: * Build and maintain strong relationships with customers ... Experience specifically with aerospace fasteners is highly desirable. PHYSICAL DEMANDS: The ...

CLICK BOND INC

NPI Program Manager

Carson City, NV · On-site

Customer and Stakeholder Engagement: * Build and maintain strong relationships with customers ... Experience specifically with aerospace fasteners is highly desirable. PHYSICAL DEMANDS: The ...

Link Technologies

Program Manager

Las Vegas, NV · On-site

This Technical Project Manager must have extensive experience in the planning, deployment and management of multiple gaming-related projects concurrently. Major Areas of Responsibility: * Plan ...

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Customer Experience Program Manager information

See Nevada salary details

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$55

$86

How much do customer experience program manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer experience program manager in Nevada is $55.07, according to ZipRecruiter salary data. Most workers in this role earn between $36.73 and $70.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Nevada? For Customer Experience Program Manager jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Nevada look for? The top searched job categories for Customer Experience Program Manager jobs in Nevada are:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $114,545 per year, or $55.1 per hour.

Customer Experience Coordinator

Tjx

Reno, NV

$15.50 - $16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 689 frontline employees who took The Breakroom Quiz

26th of 39 rated national retailers

Job description

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Who We're Looking For: You.

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

567 S Meadows Pkwy

Location:

USA Marshalls Store 0393 Reno NVThis position has a starting pay range of $15.50 to $16.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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