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Customer Experience Program Manager Jobs in Nevada

Virtusa Corporation

Program Manager

Las Vegas, NV · On-site

We are seeking an experienced Program Manager to lead a high-impact technology transformation program. The successful candidate will be responsible for driving large-scale modernization initiatives ...

Stord

Customer Experience Manager

Reno, NV · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and ... ensure seamless customer program execution. * Partner with account leadership on business ...

Stord, Inc.

Customer Experience Manager

Reno, NV · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and ... ensure seamless customer program execution. * Partner with account leadership on business ...

Stord, Inc.

Customer Experience Manager

Las Vegas, NV · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and ... ensure seamless customer program execution. * Partner with account leadership on business ...

Stord

Customer Experience Manager

Reno, NV · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and ... ensure seamless customer program execution. * Partner with account leadership on business ...

Stord

Customer Experience Manager

Las Vegas, NV · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and ... ensure seamless customer program execution. * Partner with account leadership on business ...

Stord

Customer Experience Manager

Las Vegas, NV · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and ... ensure seamless customer program execution. * Partner with account leadership on business ...

Stord, Inc.

Manager, Customer Experience

Reno, NV · On-site

The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience team, which is central to our operational efficiency and customer satisfaction. This position ...

Stord

Manager, Customer Experience

Reno, NV · On-site

The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience team, which is central to our operational efficiency and customer satisfaction. This position ...

Five Below

Customer Experience Manager

Sparks, NV · On-site

$19/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Sparks, NV · On-site

$19/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Reno, NV · On-site

$19/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Cyclonaire Corp

CUSTOMER EXPERIENCE SPECIALIST

Las Vegas, NV · On-site

$17 - $21.50/hr

The ongoing planning and use of CRM capabilities used to communicate, collaborate, and manage the ... Maintain Fleetperform program with ongoing reviews and reporting. * Assist with accounts receivable ...

Colorwave Inc

Customer Experience Associate

Reno, NV · On-site

$16.50 - $22/hr

Customer Experience Associate (CEA I) The Customer Experience Associate (CEA I) is responsible for ... This is a foundational role focused on executing established processes, managing standard client ...

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Customer Experience Program Manager information

See Nevada salary details

$9

$55

$86

How much do customer experience program manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer experience program manager in Nevada is $55.07, according to ZipRecruiter salary data. Most workers in this role earn between $36.73 and $70.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Nevada? For Customer Experience Program Manager jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Nevada look for? The top searched job categories for Customer Experience Program Manager jobs in Nevada are:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $114,545 per year, or $55.1 per hour.

Program Manager

Virtusa Corporation

Las Vegas, NV • On-site

Other

Re-posted 25 days ago

Job description

We are seeking an experienced Program Manager to lead a high-impact technology transformation program. The successful candidate will be responsible for driving large-scale modernization initiatives, aligning business and technology stakeholders on a common target state, and delivering complex, multi-phase programs with measurable business outcomes.

 

This role requires strong organizational change management capabilities, exceptional stakeholder management skills, and the ability to lead large onsite teams in dynamic, high-visibility environments.

 

Key Responsibilities:

  • Lead and manage large-scale technology transformation and modernization programs.

  • Drive organizational change management initiatives to align business and technology teams on future-state architecture and solutions.

  • Build consensus across diverse stakeholder groups, including business leaders, technology teams, vendors, and external partners.

  • Guide the organization through transformation initiatives while maintaining focus on strategic objectives and target-state outcomes.

  • Oversee migration of legacy systems to modern platforms, ensuring minimal business disruption and maximum operational efficiency.

  • Establish and maintain robust program governance frameworks, risk management strategies, and performance monitoring mechanisms.

  • Coordinate activities across cross-functional teams to ensure successful program execution and stakeholder satisfaction.

  • Drive continuous improvement through adoption of Agile methodologies, automation tools, and data-driven decision-making practices.

 

Skills:

  • Cloud Migration

  • DevOps Adoption

  • ERP Upgrades

  • Program Governance

  • Risk Management

  • Stakeholder Management

  • Budget Management

  • Technology Modernization

  • Agile Delivery

  • Executive Communication

Virtusa logo

About Virtusa

Sourced by ZipRecruiter

We are builders, makers, and doers with the technical skills and domain expertise to transform your business at scale and speed without disruption. Our unique Engineering First approach blends deep industry expertise and empowered, agile teams, to create holistic solutions that seamlessly move the business forward. We help clients engage with new technology paradigms to creatively build solutions that drive them to the forefront of their industries.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Westborough, MA, US

Year founded

1996

Social media

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