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Customer Experience Program Manager Jobs in Nevada

STORD

Customer Experience Associate

Reno, NV · On-site

$16.50 - $22/hr

Stord manages over $10 billion of commerce annually through its fulfillment, warehousing ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Stord

Customer Experience Associate

Reno, NV · On-site

$16.50 - $22/hr

Stord manages over $10 billion of commerce annually through its fulfillment, warehousing ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Stord, Inc.

Customer Experience Associate

Reno, NV · On-site

$16.50 - $22/hr

Stord manages over $10 billion of commerce annually through its fulfillment, warehousing ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Mishimoto

Customer Experience Specialist

Sparks, NV

$18.25 - $22.75/hr

Our customers rely on our warranty program; we ensure a smooth experience. Your Creds * High School Diploma/GED required. * Demonstrated 1-3 years' experience in Customer Service * Demonstrated 1-3 ...

Stord

Customer Experience Associate

Reno, NV · On-site

$16.50 - $22/hr

Stord manages over $10 billion of commerce annually through its fulfillment, warehousing ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

AECOM

Program Manager - Mine Closure

Las Vegas, NV · On-site

We are seeking an experienced Program Manager to lead the execution of large, multi-year environmental mine closure and reclamation programs, the largest of which is at the Questa Mine in northern ...

AECOM

Program Manager - Mine Closure

Las Vegas, NV · On-site

$160K - $200K/yr

We are seeking an experienced Program Manager to lead the execution of large, multi-year environmental mine closure and reclamation programs, the largest of which is at the Questa Mine in northern ...

TJX Companies

Customer Experience Coordinator

Reno, NV · On-site

$15.50 - $16/hr

... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Reno, NV · On-site

$15.50 - $16/hr

... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tjx

Customer Experience Coordinator

Las Vegas, NV · On-site

$15.50 - $16/hr

... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Reno, NV

$15.50 - $16/hr

... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tjx

Customer Experience Coordinator

Las Vegas, NV

$15.50 - $16/hr

... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

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Showing results 21-40

All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Nevada

Customer Experience Program Manager information

See Nevada salary details

$9

$55

$86

How much do customer experience program manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer experience program manager in Nevada is $55.07, according to ZipRecruiter salary data. Most workers in this role earn between $36.73 and $70.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Nevada? For Customer Experience Program Manager jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Nevada look for? The top searched job categories for Customer Experience Program Manager jobs in Nevada are:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $114,545 per year, or $55.1 per hour.

Customer Experience Associate

STORD

Reno, NV • On-site

$16.50 - $22/hr

Other

Re-posted 2 days ago

Stord rating

3.1

Company rating: 3.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role focused on executing established processes, managing standard client inquiries, and building core skills in case management and problem-solving.
CEA's are expected to operate with a strong sense of accountability, consistently meet performance expectations, and develop the skills required to handle more complex scenarios over time.
What You'll Do:
Client Support & Responsiveness

  • Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT)
  • Acknowledge and triage incoming requests quickly to ensure timely engagement
  • Communicate clearly and professionally in all client interactions
  • Provide consistent updates to clients through resolution
Case Management & Execution
  • Manage assigned cases from intake through resolution using established processes
  • Accurately document, categorize, and update cases in Salesforce
  • Follow SOPs to resolve standard and well-defined client issues
  • Escalate more complex or unclear issues to senior team members when needed
Process Adherence & Quality
  • Follow established workflows, SOPs, and guidelines consistently
  • Maintain accurate and complete case documentation
  • Ensure attention to detail in all client communications and system updates
  • Identify when processes are unclear or missing and flag to leadership
Collaboration & Team Support
  • Partner with internal teams as needed to support case resolution
  • Ask questions and seek guidance when navigating unfamiliar scenarios
  • Contribute to a positive, professional, and accountable team environment
Learning & Development
  • Build foundational knowledge of systems, workflows, and client needs
  • Actively incorporate feedback to improve performance
  • Develop problem-solving skills and confidence in handling cases independently
  • Progress toward managing more complex cases with less oversight
What You'll Need:
  • 2 years in customer support, client experience, or a related field
  • Experience in a fast-paced, client-facing, or supply chain environment preferred
  • Familiarity with CRM or ticketing systems preferred
  • Comfortable working across multiple tools and systems

What Stord employees say

Pay

Hours and flexibility

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