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Customer Experience Program Manager Jobs in Maryland

Koniag, Inc.

Program Manager

Aberdeen, MD · On-site

$145K - $200K/yr

... customer in Aberdeen, MD. This position is for a Future New Business Opportunity. We offer ... Koniag IT Systems is seeking a highly experienced Program Manager to lead IT support services for a ...

kgs

Program Manager

Aberdeen, MD

... customer in Aberdeen, MD. This position is for a Future New Business Opportunity. We offer ... Koniag IT Systems is seeking a highly experienced Program Manager to lead IT support services for a ...

kgs

Program Manager

Aberdeen, MD · On-site

... customer in Aberdeen, MD. This position is for a Future New Business Opportunity. We offer ... Koniag IT Systems is seeking a highly experienced Program Manager to lead IT support services for a ...

STAHL

Program Manager

Indian Head, MD

We are seeking a skilled and experienced Program Manager to join our team! Responsibilities * Provide overall leadership and accountability for program execution, ensuring all contract requirements ...

Five Below

Customer Experience Manager

Annapolis, MD · On-site

$18.50/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

kgs

Program Manager

Silver Spring, MD

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...

kgs

Program Manager

Silver Spring, MD

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...

Five Below

Customer Experience Manager

Annapolis, MD · On-site

$18.50/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Entarian

Program Manager

Suitland, MD · On-site

$140K - $190K/yr

Entarian is seeking an experienced Program Manager (PM) to support upcoming work at the National ... In addition to PM duties such as managing staff, maintaining customer relationships, and ensuring ...

kgs

Program Manager

Silver Spring, MD · On-site

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...

kgs

Program Manager

Silver Spring, MD

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...

Koniag, Inc.

Program Manager

Silver Spring, MD · On-site

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...

Koniag, Inc.

Program Manager

Silver Spring, MD · On-site

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...

Entarian

Program Manager

Suitland, MD · On-site

$140K - $190K/yr

Entarian is seeking an experienced Program Manager (PM) to support upcoming work at the National ... In addition to PM duties such as managing staff, maintaining customer relationships, and ensuring ...

Sev1Tech LLC

Program Manager

Suitland, MD · On-site

$140 - $190/hr

Entarian is seeking an experienced Program Manager (PM) to support upcoming work at the National ... In addition to PM duties such as managing staff, maintaining customer relationships, and ensuring ...

Five Below

customer experience manager

Hyattsville, MD · On-site

$18.30/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Maryland

Customer Experience Program Manager information

See Maryland salary details

$8

$52

$82

How much do customer experience program manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer experience program manager in Maryland is $52.49, according to ZipRecruiter salary data. Most workers in this role earn between $35.00 and $67.40 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Maryland?

For Customer Experience Program Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Maryland look for?

The top searched job categories for Customer Experience Program Manager jobs in Maryland are:

What cities in Maryland are hiring for Customer Experience Program Manager jobs?

Cities in Maryland with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $109,172 per year, or $52.5 per hour.

Program Manager

Koniag, Inc.

Aberdeen, MD • On-site

$145K - $200K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 hours ago

Job description

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager with a TS/SCI security clearance to support KITS and our government customer in Aberdeen, MD. This position is for a Future New Business Opportunity.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Koniag IT Systems is seeking a highly experienced Program Manager to lead IT support services for a Defense government client. The ideal candidate will provide strategic leadership for IT operations supporting approximately 3,300 users across multiple locations. This role requires exceptional leadership experience, strong technical knowledge, and the ability to effectively manage complex IT programs.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
The Program Manager will be responsible for overseeing and directing all aspects of IT support services across multiple Department of War (DOW) locations. Principal responsibilities include:
  • Lead and manage a team of 50 - 100+ IT professionals providing support to approximately 3,300 users across multiple locations
  • Develop and implement strategic IT program plans that align with customer requirements and organizational objectives
  • Manage program budgets, resources, schedules, and performance metrics to ensure successful delivery of services
  • Coordinate with government stakeholders to identify requirements, establish priorities, and adjust workforce allocation as needed
  • Oversee the delivery of IT services, ensuring compliance with DOW standards, policies, and security requirements
  • Lead regular program reviews and status meetings with government counterparts
  • Manage fluctuating workloads and priorities by effectively increasing, decreasing, or relocating resources as required
  • Ensure proper documentation of all program activities, decisions, and deliverables
  • Identify and mitigate program risks while developing and implementing risk management strategies
  • Build and maintain strong relationships with government stakeholders and technical teams
  • Ensure compliance with all contract terms, conditions, and performance requirements

Required Education and Experience:
  • Bachelor's degree in a directly related IT field with 11+ years of experience, OR Master's degree in a directly related IT field with 9+ years of experience.
  • 10+ years of experience leading teams of 50 - 100+ employees for enterprise-scale IT programs of a complex nature and financial scope
  • Demonstrated information technology/engineering and management experience on contracts or projects with organizational responsibilities of a similarly complex nature and financial scope
  • Experience reviewing and approving the work of project managers, IT specialists/engineers, support staff and contract administrative personnel.
  • Experience working in DOW Computing Environments
  • Security+ certification (or equivalent DOW Directive 8570.1 IAT II)
  • At least one certification in project management (PMP, CAPM, etc.)

Required Skills and Competencies:
  • Demonstrated experience managing complex IT programs within DOW environments
  • Strong understanding of government contracting procedures, particularly related to IT services
  • Proven ability to lead large teams and manage complex programs with multiple stakeholders
  • Experience managing fluctuating workloads and priorities across multiple geographic locations
  • Excellent written and verbal communication skills with the ability to effectively communicate with technical and non-technical stakeholders
  • Strong budget management experience and financial acumen
  • Thorough understanding of DOW security requirements and IT governance frameworks
  • Experience in risk management and mitigation strategies for IT programs
  • Knowledge of ITIL practices and principles
  • Ability to adapt to changing priorities and requirements in a dynamic environment
  • Proficiency in program management tools and methodologies

Desired Skills and Competencies:
  • PMP certification
  • ITIL certification
  • Experience supporting federal testing and evaluation operations
  • Knowledge of federal IT systems and infrastructure
  • Experience with IT service management tools and practices
  • Familiarity with DOW acquisition processes
  • Advanced degrees in Business Administration, IT Management, or related fields
  • Experience with Agile and traditional project management methodologies
  • Understanding of IT modernization initiatives within the DOW

Clearance Requirement:
  • TS/SCI security clearance

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Koniag logo

About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

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