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Customer Experience Program Manager Jobs in Maryland

Nowges

Program Manager

Fort George G Meade, MD · On-site

$140 - $195/hr

Position Overview Global Enterprise Services (GES) is seeking an experienced Program Manager to ... customer requirements. Required Qualifications * Bachelor's degree in Information Technology ...

SAIC

Program Manager

Aberdeen Proving Ground, MD

ORA_ON_SITE Description SAIC is seeking an experienced Program Manager t o lead and oversee a ... The work is to be performed at the customer site at Aberdeen Proving Ground (APG), MD. This role is ...

Leidos

Program Manager

Laurel, MD

... customers as they address evolving national security challenges. About the Opportunity Leidos is seeking an experienced Program Manager to lead execution of a complex, mission-critical Government ...

Leidos

Program Manager

Laurel, MD · On-site

... customers as they address evolving national security challenges. About the Opportunity Leidos is seeking an experienced Program Manager to lead execution of a complex, mission-critical Government ...

WGS Systems, LLC

Program Manager III

Frederick, MD · On-site

$90 - $150/hr

Paid time off WGS is seeking experienced program managers (PM) for multiple us Department of War ... Experience with the complete program lifecycle * Refined customer interface and presentation skills

WGS SYSTEMS LLC

Program Manager III

Frederick, MD · On-site

$124K - $169K/yr

Paid time off WGS is seeking experienced program managers (PM) for multiple us Department of War ... Experience with the complete program lifecycle * Refined customer interface and presentation skills

Cessna Aircraft Company

Program Manager

Cockeysville, MD · On-site

$124 - $190/hr

Working closely with the customer's Program Manager(s) and communicating program progress both ... Experience evaluating program Risks and Opportunities. * Understanding of Earned Value Management ...

New

Len the Plumber

Customer Experience Manager

Beltsville, MD · On-site

$70K - $80K/yr

Customer Experience Manager Compensation: $70,000-80,000 annual plus bonus eligibility Work Type ... Employee Assistance Program (EAP) * Employee Home Service Discounts * Professional Development ...

SAIC

Program Manager

Aberdeen, MD · On-site

Description SAIC is seeking an experienced Program Manager t o lead and oversee a mission-critical ... The work is to be performed at the customer site at Aberdeen Proving Ground (APG), MD. This role is ...

Len-the-Plumbe

$70 - $80/hr

Customer Experience Manager Full Time Len the Plumber LLC, Beltsville, MD, US Salary Range: $70,000 ... Employee Assistance Program (EAP) * Employee Home Service Discounts * Professional Development ...

Weis

Customer Experience Manager

Edgewater, MD · On-site

... RESPONSIBILITIES The Customer Experience Manager is responsible for the functions below, in ... Implements and communicates new programs and procedures to associates. Recognizes and rewards ...

Stahl Companies

Program Manager

Indian Head, MD · On-site

We are seeking a skilled and experienced Program Manager to join our team! Responsibilities * Provide overall leadership and accountability for program execution, ensuring all contract requirements ...

kgs

Program Manager

Aberdeen, MD · On-site

... customer in Aberdeen, MD. This position is for a Future New Business Opportunity. We offer ... Koniag IT Systems is seeking a highly experienced Program Manager to lead IT support services for a ...

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Showing results 21-40

All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Maryland

Customer Experience Program Manager information

See Maryland salary details

$8

$52

$82

How much do customer experience program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer experience program manager in Maryland is $52.49, according to ZipRecruiter salary data. Most workers in this role earn between $35.00 and $67.40 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Maryland?

For Customer Experience Program Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Maryland look for?

The top searched job categories for Customer Experience Program Manager jobs in Maryland are:

What cities in Maryland are hiring for Customer Experience Program Manager jobs?

Cities in Maryland with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $109,172 per year, or $52.5 per hour.

Program Manager

Nowges

Fort George G Meade, MD • On-site

$140 - $195/hr

Other

Posted 4 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.


Program Manager

Full Time Fort Meade, MD, US


Clearance Requirement - Active Top Secret (TS) Security Clearance Required TS/SCI Eligibility Preferred


About Global Enterprise Services (GES) Global Enterprise Services, LLC is a certified SDVOSB and SBA 8(a) technology and professional services company delivering enterprise IT modernization, cybersecurity, engineering, logistics, and operational support solutions across the Federal Government and Department of Defense. GES specializes in secure enterprise infrastructure, operational integration, unified communications, systems engineering, implementation support, and mission-focused technology solutions.


Position Overview

Global Enterprise Services (GES) is seeking an experienced Program Manager to support enterprise infrastructure modernization and operational integration initiatives supporting the Department of Defense Information Network (DODIN) and Defense Information Systems Network (DISN).


The Program Manager will lead large-scale enterprise operations involving geographically dispersed teams supporting engineering, implementation, logistics, cybersecurity, transition management, and operational coordination activities across multiple CONUS and OCONUS locations. This position requires strong operational leadership, enterprise program management experience, stakeholder coordination, and the ability to manage high-tempo mission-critical operations within complex Federal and DoD environments.


The successful candidate will serve as the primary interface between Government leadership, subcontractors, operational teams, mission partners, and technical stakeholders while ensuring successful execution of program objectives, operational priorities, schedules, and customer requirements.


Required Qualifications

  • Bachelor’s degree in Information Technology, Engineering, Telecommunications, Computer Science, Business Management, or related field

  • 8+ years of experience supporting Federal or DoD IT, telecommunications, infrastructure modernization, engineering, or enterprise operational programs

  • Minimum 5 years of experience serving in a Program Manager, Deputy Program Manager, Task Order Manager, Operations Manager, or equivalent operational leadership role supporting large-scale enterprise environments

  • Demonstrated experience managing geographically dispersed teams supporting multiple CONUS and OCONUS operational locations simultaneously

  • Demonstrated experience leading large cross-functional technical teams supporting engineering, implementation, logistics, cybersecurity, transition, and operational support activities

  • Experience managing enterprise-scale operations involving multiple stakeholders, subcontractors, mission partners, and Government organizations

  • Experience managing operational execution within complex, high-tempo, mission-critical environments requiring coordination across multiple projects and operational workstreams

  • Experience with program governance, resource management, operational synchronization, risk management, schedule oversight, and executive-level reporting

  • Active Top Secret (TS) Clearance required

  • Must meet DoD 8570/8140 Information Assurance Workforce requirements for IAT Level II


Required Certifications

  • Program Management Professional (PMP) certification required

  • Must possess an active DoD 8570/8140 IAT Level II certification


Preferred Qualifications

  • Experience supporting Defense Information Systems Agency or other enterprise-level DoD network modernization programs

  • Experience supporting DODIN/DISN operational environments

  • Experience supporting enterprise implementation coordination, operational synchronization centers, or global deployment operations

  • Experience supporting large-scale infrastructure modernization, transport engineering, optical transport, secure communications, or implementation lifecycle management

  • ITIL Foundation certification or higher preferred

  • TS/SCI eligibility preferred


Key Responsibilities
Program Leadership & Operational Oversight

  • Lead enterprise-level program execution supporting infrastructure modernization, implementation, and operational integration activities

  • Manage geographically dispersed technical and operational teams supporting multiple concurrent projects and operational workstreams

  • Provide strategic oversight for engineering, logistics, implementation, cybersecurity, transition, and operational coordination activities

  • Ensure alignment with Government mission objectives, operational priorities, schedules, and contractual requirements

  • Coordinate activities across technical teams, subcontractors, Government stakeholders, and mission partners

  • Support enterprise operational synchronization and implementation coordination activities across multiple operational locations

  • Manage rapid-response operational requirements, emergent tasking, and surge execution activities

  • Oversee operational communications, escalation management, and stakeholder coordination efforts


Program Management & Governance

  • Develop and manage program schedules, deliverables, staffing plans, operational reporting, and risk mitigation strategies

  • Lead program reviews, executive briefings, status meetings, and customer engagements

  • Monitor program performance, quality metrics, operational milestones, and resource utilization

  • Ensure compliance with program governance standards, operational procedures, and quality management processes


Operational Execution

  • Support implementation coordination, deployment operations, testing, operational transitions, and service activation activities

  • Oversee logistics coordination, equipment staging, deployment readiness, and operational planning activities

  • Ensure continuity of operations and mission support during implementation and transition activities


Compliance & Security

  • Ensure compliance with applicable Federal, DoD, DISA, cybersecurity, and operational requirements

  • Support secure operations within classified and unclassified environments

  • Maintain operational documentation, reporting, and compliance requirements


Desired Skills

  • Executive communication and briefing skills

  • Enterprise operational leadership

  • Large-team management

  • Multi-site operational coordination

  • Risk management and problem-solving

  • Resource and workforce management

  • Operational planning and execution

  • Stakeholder engagement and customer management

  • Process improvement and operational efficiency

  • Ability to manage high-visibility mission-critical operations in dynamic environments


Why Join GES?

At GES, we are committed to delivering mission-focused solutions that support national security and operational excellence. We provide opportunities to work on critical modernization initiatives alongside experienced professionals supporting some of the Government’s most important missions.


GES offers:

  • Competitive compensation

  • Collaborative team environment

  • Exposure to enterprise modernization initiatives

  • Mission-driven work supporting Federal and DoD customers


Equal Opportunity Employer

Global Enterprise Services, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected characteristic under applicable law.

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