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Customer Experience Program Manager Jobs in Delaware

Weis

Customer Experience Manager

Middletown, DE · On-site

... RESPONSIBILITIES The Customer Experience Manager is responsible for the functions below, in ... Implements and communicates new programs and procedures to associates. Recognizes and rewards ...

Five Below

Customer Experience Manager

Dover, DE · On-site

$18/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Dover, DE · On-site

$18/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Tesla

Customer Experience Specialist

Newark, DE · On-site

$17.50 - $21.75/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... Employee discounts and perks program

Weis

Customer Experience Associate

Middletown, DE · On-site

$15/hr

Location Address: 935 McKim Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience ... and associate discount programs, auto and home insurance, employee assistance program, pet ...

JEVS Human Services

Program Manager

Dover, DE · Hybrid

$58K - $63K/yr

The Program Manager will oversee our FMS program which provides Financial Management Services (FMS ... experience at a case management or management level involved with an FMS and/or participant ...

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Customer Experience Program Manager information

See Delaware salary details

$8

$54

$85

How much do customer experience program manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer experience program manager in Delaware is $54.13, according to ZipRecruiter salary data. Most workers in this role earn between $36.11 and $69.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What job categories do people searching Customer Experience Program Manager jobs in Delaware look for? The top searched job categories for Customer Experience Program Manager jobs in Delaware are:
What cities in Delaware are hiring for Customer Experience Program Manager jobs? Cities in Delaware with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $112,582 per year, or $54.1 per hour.

Customer Experience Manager

Weis Markets

Middletown, DE • On-site

Full-time

Posted 6 days ago

Weis Markets rating

5.6

Company rating: 5.6 out of 10

Based on 583 frontline employees who took The Breakroom Quiz

85th of 122 rated grocery stores

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!
Location Address:
935 McKim Street
Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Customer Experience Manager is responsible for the functions below, in addition to other duties as assigned:
  • Oversees all aspects of front-end department operations. In the absence of store management, may assume complete responsibility for total store operations.
  • Promotes excellent customer relations by instilling positive customer focused behavior with associates. Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner. Focuses on continuous improvement in all areas of the department and makes changes to ensure progress.
  • Enforces cash handling control and security measures to identify and prevent losses. Follows and enforces all company policies/procedures related to Front End operations. Adheres to all company and state laws and regulations related to Anti-Money Laundering Compliance, tobacco and alcohol sales, lottery, price accuracy, WIC, etc. Oversees bookkeeping procedures.
  • Assists cashiers with getting change, checking prices, voids, refunds, etc. Conducts unannounced audits on cashiers.
  • Assists store management in onboarding front end sales associates. Trains associates to provide a fast, friendly, accurate and efficient checkout experience for customers. Implements and communicates new programs and procedures to associates. Recognizes and rewards associate performance. Participates in associate annual performance reviews. Utilizes the Learning Management System (LMS)for current and new associates.
  • Utilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules to meet weekly business demands while achieving budgeted labor rates and sales per labor hour goals.
  • Controls supply costs while ensuring adequate inventory levels to meet business demands (e.g., paper and plastic bags, etc.).
  • Directs the flow of customers through the Front End. Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum. Monitors breaks and lunches so customer service is not interrupted.
  • Oversees lot attendant service to assist customers with shopping carts and loading groceries into vehicles.
  • Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer's cart.
  • Assist customer service with answering phone calls with a polite and positive attitude. Uses intercom for necessary announcements or pages.
  • Maintains functionality of equipment, hardware, and software. Reports any issues requiring further resolution in a timely manner.
  • Communicates all information to cashiers regarding special promotions and sale items. Generate sales by suggestive selling. Attends and participates in store's daily huddles.
  • Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
  • Oversees safety and sanitation of the parking lot, porch, entrance/exit, and checkout area. Keeps cart corrals and parking lot clean and clear of carts. Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
  • Ensures smooth function of department and store by cooperating with co-workers and superiors. Responsible to continuously improve job performance.
  • May assist with baling cardboard or other related duties (if properly trained. Training provided).
  • May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries through operation of a power jack or hand jack if properly trained. Training provided.
  • Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
  • May also be called upon to assist in other departments.

SUPERVISORY RESPONSIBILITIES
Supervises all Associates within the department. May assume total leadership of the building in absence of store management. Specific number of Associates under supervision is dependent upon the store size and presence of store management.
QUALIFICATION REQUIREMENTS
To perform this job successfully, the Associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:
High School Diploma or general education degree (GED) required. Associate or bachelor's degree in business related field desirable. Minimum 3 years' experience in management of retail or related field.
Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.

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About Weis Markets

Sourced by ZipRecruiter

Weis Markets is a renowned name in the retail industry – specifically the supermarket sector – operating mainly within the United States. The company was established by two brothers, Harry and Sigmund Weis, in 1912 in Sunbury, Pennsylvania, and has now grown to operate over 200 stores across seven Mid-Atlantic states. Weis Markets offers an extensive range of products including grocery items, dairy products, frozen foods, pharmacy services, fuel, and more. Their mission focuses on delivering exceptional value and satisfaction to their customers by offering quality products at a great price and supporting local communities. Some of their notable achievements include their continued growth and expansion throughout the region, the launch of a successful e-commerce platform, and philanthropic efforts towards enhancing the well-being of communities in which they operate.

Industry

Food and beverage stores

Company size

10,000+ Employees

Headquarters location

Sunbury, PA, US

Year founded

1912

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