Langley, BC · Hybrid
CA$24 - CA$25/hr
This is an entry level position (2 years' minimum experience) that will be responsible for managing ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...
Langley, BC · Hybrid
CA$24 - CA$25/hr
This is an entry level position (2 years' minimum experience) that will be responsible for managing ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...
Create an exceptional customer experience with every customer interaction and contribute to the ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Create an exceptional customer experience with every customer interaction and contribute to the ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Create an exceptional customer experience with every customer interaction and contribute to the ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Create an exceptional customer experience with every customer interaction and contribute to the ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Burnaby, BC · On-site
Create an exceptional customer experience with every customer interaction and contribute to the ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Burnaby, BC · On-site
Create an exceptional customer experience with every customer interaction and contribute to the ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Create an exceptional customer experience with every customer interaction and contribute to the ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Create an exceptional customer experience with every customer interaction and contribute to the ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Create an exceptional customer experience with every customer interaction and contribute to the ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Create an exceptional customer experience with every customer interaction and contribute to the ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Create an exceptional customer experience with every customer interaction and contribute to the ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Create an exceptional customer experience with every customer interaction and contribute to the ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Burnaby, BC · On-site
Create an exceptional customer experience with every customer interaction and contribute to the ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Burnaby, BC · On-site
Create an exceptional customer experience with every customer interaction and contribute to the ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Create an exceptional customer experience with every customer interaction and contribute to the ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Create an exceptional customer experience with every customer interaction and contribute to the ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Chilliwack, BC · On-site
CA$22.50 - CA$28.33/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Chilliwack, BC · On-site
CA$22.50 - CA$28.33/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
CA$22.50 - CA$28.33/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
CA$22.50 - CA$28.33/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
CA$22.50 - CA$28.33/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
CA$22.50 - CA$28.33/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Williams Lake, BC · On-site
CA$22 - CA$27.21/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Williams Lake, BC · On-site
CA$22 - CA$27.21/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Burnaby, BC · On-site
CA$22.50 - CA$28.33/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Burnaby, BC · On-site
CA$22.50 - CA$28.33/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Kelowna, BC · On-site
CA$22.50 - CA$28.33/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Kelowna, BC · On-site
CA$22.50 - CA$28.33/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Richmond, BC · On-site
CA$22.50 - CA$28.33/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Richmond, BC · On-site
CA$22.50 - CA$28.33/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Kelowna, BC · On-site
CA$22.50 - CA$28.33/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Kelowna, BC · On-site
CA$22.50 - CA$28.33/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Victoria, BC · On-site
CA$22.50 - CA$28.33/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Victoria, BC · On-site
CA$22.50 - CA$28.33/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Campbell River, BC · On-site
CA$22 - CA$27.21/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Campbell River, BC · On-site
CA$22 - CA$27.21/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Penticton, BC · On-site
CA$22 - CA$27.21/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
Penticton, BC · On-site
CA$22 - CA$27.21/hr
A dynamic communicator with established customer experience skills who can connect, both verbally ... manager, as well as access to an online learning platform and a variety of mentoring programs to ...
| Aspect | Customer Experience Program Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Designing and improving overall customer experience strategies | Managing customer service teams and daily support operations |
| Skills & Certifications | Customer experience, project management, data analysis | Customer service, team leadership, conflict resolution |
| Work Environment | Cross-departmental, strategic planning | Customer support centers, call centers |
| Industry Usage | Retail, tech, finance, healthcare | Retail, hospitality, telecom, banking |
The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.
For Customer Experience Program Manager jobs in British Columbia, the most frequently searched job titles are:
The top searched job categories for Customer Experience Program Manager jobs in British Columbia are:
Cities in British Columbia with the most Customer Experience Program Manager job openings:
CA$24 - CA$25/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 4 days ago
Job ID: 527071
[[FLSAStatus]]
Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.
Job Summary
This person will be responsible for promptly addressing customer inquiries: providing quotations, entering orders, and answering questions/concerns in a timely and professional manner. This is an entry level position (2 years’ minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle’s SOPs. The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external.
Job Location
This is a hybrid position based out of our facility in Langley, BC.
Job Responsibilities
Process and support customers’ orders and inquiries related to their dedicated market
Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
Inform customers of the status of their orders, advising them of any changes
Comply with company attendance standards
Coordinate effectively with transportation, planning, engineering and sales
Create cases in NetSuite for customer issue resolution and product design
Basic understanding of processing EDI orders
Working with customers to create return authorizations
Job Requirements
2+ years Customer Service in an office environment
Experience working in manufacturing or logistics is preferred
Excellent interpersonal and oral/written communication
Comfortable user of excel
Detail-oriented, with the ability to multi-task
Demonstrated ability to work calmly in a fast-paced team environment
Willing to be adaptable & flexible in our ever-changing work environment
Compensation
What CRH Offers You
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.
Sourced by ZipRecruiter
CRH has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH family. CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.
Construction materials wholesalers
10,000+ Employees
New York, NY, US
