Customer Experience Operations Manager Jobs in Calgary, AB

CONSIDER JOINING A LEADER IN THE FENCE AND OUTDOOR LIVING PRODUCTS INDUSTRY

Master Halco: Fence & Deck Supply, North America’s leading manufacturer/distributor of fence and deck products is seeking an experienced Warehouse & Yard Operations Manager (WYOPM) at our local branch.

Position Summary

The Warehouse & Yard Operations Manager (WYOPM) is a direct manager of operations roles within a branch and works with branch and regional management as well as various other associates to improve and support the operational success of the branch, with its primary focus being the warehouse and yard operations and team. The WYOPM is a key stakeholder, responsible for ensuring the branch operates efficiently, safely and in line with the company’s standards, policies, and goals.

Why Join Master Halco?

• A culture that values opportunity for growth, development and internal promotion
• Competitive compensation package
• Comprehensive medical, dental and vision benefits programs
• 401K retirement savings program with company match
• Tuition reimbursement
• Generous paid time off and paid holidays
• Bonus Opportunities

Why Master Halco?
The fence industry is an essential part of the building products industry that will continue to show dependable long-term growth. Master Halco plays an integral role in leading this industry growth through the formation of a dynamic, forward thinking, and driven team.

This is a very exciting time for our company. We are growing, introducing new products, and making technological investments as we continue to expand and sustain our position in the market as an industry leader.

We know that people are our most important resource. We are focused on investing in our people and creating a culture that values recognition, rewards, transparency, and open communication while building employees’ careers at Master Halco to fully leverage their potential.

Leadership:

• Guide the Branch associates and leaders, build effective teams and be a resource and role model
• Provide excellent leadership, support, tools, and resources to ensure associates have what they need to excel in their positions
• Identify areas for improvement and work with all levels of associates to coach, mentor and train them to be proficient in their roles
• Safety program champion for the branch
• Lead technological advancements and continuous improvement projects
• Hiring, onboarding, training, coaching, mentoring and if needed disciplinary action of operational roles as needed
• Act as the Manager on Duty in the absence of the Branch Manager

Accountabilities / Responsibilities:

• Directly manage an operations team who is responsible for receiving, shipping, inventory management, fabrication and customer service levels
• Ensure the branch provides an elevated level of customer service using “The Master Halco Way”
• Maintain clean, safe, and efficient facilities and equipment that meet company standards
• Act as the safety leader for the region ensuring all safety standards and goals are met
• Ensure that proper SOPs and Company policies are followed
• Identify and execute cost optimization and reduction strategies in areas such as overtime, trucking, material handling efficiency, process flow and more
• Identify, create and or implement continuous improvement projects as needed
• Develop and implement operational strategies that align with the company’s objectives
• Champion technological enhancements to the business such as RFID inventory management
• Able to perform hands on operations tasks as needed
• Special projects as assigned by Branch Manager

CANDIDATE SPECIFICATION

Key Competencies

• Strategic Skills: Determines operational improvement opportunities through comprehensive analysis of current and desired status and gaps; comprehends the big picture
• Resourcefulness/Initiative: Passionately finds ways over, around, or through barriers to success; achieves results despite lack of resources; goes beyond the call of duty; takes timely action; a purposeful leader who can achieve results through a team
• Customer Focus: Builds and maintains elevated levels of trust and credibility always demonstrating a customer serving mindset
• Change Leadership: Actively intervenes to create and energize positive change; leads by example

Essential Qualifications

• Exceptional leadership in team building, and relationship building skills
• Proven success in daily business operations
• Ability to motivate and positively influence people
• Strong business acumen, and technical skills
• Ability to lead and motivate a team made up of managers and salespeople
• Ability to understand, manage and influence the P&L to achieve company financial goals
• Exceptional organizational, time management, multi-tasking skills and administrative skills
• Driven and results oriented; drives KPIs, and market expansion to meet company goals
• Ability to work with all levels of personnel within the organization

Required Education and Experience

• High School Graduate or associate’s degree, two-year college, or technical school with equivalent work experience
• At least five (5) years’ relevant work experience in warehouse or yard operations, with two (2) plus years of experience in operations leadership
• Excellent Computer Skills: Outlook Email, Excel, Word, ERP system experience

Physical Demands

This job requires the ability to sit, climb, stand, lift and/or move.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.