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Customer Experience Operations Manager Jobs in Calgary, AB

Rentokil Initial

Operations Manager

Calgary, AB

CA$60K - CA$70K/yr

The company has experienced significant growth and has more than doubled in size in the last 5 ... Manage daily operations of pest control technicians with the goal of providing superior customer ...

Rentokil Initial

Operations Manager

Calgary, AB

CA$60K - CA$70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Operations Manager will be responsible for training, leading and developing a team of service ... customer service Pest control management experience required Success in training, mentoring and ...

Rentokil Initial

Operations Manager

Calgary, AB · On-site

CA$60K - CA$70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Operations Manager will be responsible for training, leading and developing a team of service ... with emphasis in customer service * Pest control management experience required * Success in ...

Td

Customer Experience Associate

Calgary, AB · On-site

CA$22.50 - CA$28.33/hr

Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...

Td

Customer Experience Associate

Calgary, AB · On-site

CA$22.50 - CA$28.33/hr

Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...

Td

Customer Experience Associate

Calgary, AB · On-site

CA$22.50 - CA$28.33/hr

Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...

Td

Customer Experience Associate

Calgary, AB · On-site

CA$22.50 - CA$28.33/hr

Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...

Michaels Stores

Operations Manager

Calgary, AB · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Lead a team of well-trained team members to deliver a customer centric shopping experience. Deliver ... Manage and execute merchandise operations and Omni channel processes * Manage and execute shrink ...

Konecranes

Field Operations Manager

Calgary, AB

  • Medical

  • Dental

  • Vision

  • PTO

Achieve the profitable growth by Operational excellence while delivering to our customers the best experience possible. This position reports to the Territory Operation Manager or/as applicable.

Bird Construction

Field Operations Manager

Calgary, AB · On-site

Field Operations Manager The Manager, Field Operations is accountable for the quality and execution ... Demonstrated experience in developing and delivering quality management plans and proven track ...

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Customer Experience Operations Manager information

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Calgary, AB?

For Customer Experience Operations Manager jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Calgary, AB look for?

The top searched job categories for Customer Experience Operations Manager jobs in Calgary, AB are:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Operations Manager

Rentokil Initial

Calgary, AB

CA$60K - CA$70K/yr

Full-time

Re-posted 16 days ago

Rentokil rating

7.0

Company rating: 7.0 out of 10

Based on 120 frontline employees who took The Breakroom Quiz

16th of 35 rated pest control companies

Job description

Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. The company has experienced significant growth and has more than doubled in size in the last 5 years. We support our self-motivated team's professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing the volume of Rentokil Terminix business. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality.

Rentokil-Terminix is currently seeking an experienced Operations Manager in Calgary, AB. Operations Manager will be responsible for training, leading and developing a team of service technicians. They will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include :

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients

Offer direction to staff in all aspects of operations, service and client care

Responsible for managing basic financial performance of the operations, including revenue growth and expense control

Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development

Able to work a flexible schedule, including early mornings and weekend work when needed

Submit weekly, monthly and yearly reports, as required

Monitoring and adjusting scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management
Salary Range: $60,000-$70,000/annum

What Rentokil employees say

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Benefits

Hours and flexibility

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About Rentokil

Sourced by ZipRecruiter

Rentokil is the most recognised commercial pest control brand in the world, offering a greater global reach than any other. We provide innovative services and solutions in over 80 countries across 1,800 local branches, employing over 19,000 qualified pest control specialists Our mission is to protect people and enhance lives by providing pest control services that ensure public health and protect the environment through energy efficient and sustainable solutions. We offer a complete range of services for commercial and residential properties, including common pests such as rodents, flies, stored product insects, biting insects and birds to other kinds of wildlife. Driven by customer-centric innovation, our pest control solutions incorporate both preventative and responsive strategies to enhance protection for your business sector through a consistent, continuous pest management programme.

Industry

Environmental quality programs administration

Company size

10,000+ Employees

Headquarters location

Reading, PA, US

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