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Customer Experience Operations Manager Jobs in Texas

Epicor

Customer Operations Manager

Austin, TX · On-site

$71K - $114K/yr

Hands-on experience using Salesforce as a core operating platform, along with strong understanding of the interplay between CPQ, ERP, CRM, and billing systems. * Proven ability to lead through ...

LPC Personnel, Inc

Operations Manager

Houston, TX · On-site

... providing excellent customer service and leading a high-performing operations team ... Minimum of 7 years of experience in water or wastewater operations * At least 3 years of leadership ...

The Mundy Companies

Operations Manager

Freeport, TX · On-site

$120K/yr

OPERATIONS MANAGER Mid-Senior Level Management Production / Packaging / Logistics Environment Are ... Operational Experience with Automated High Speed Packaging Equipment a definite plus * Strong ...

Mundy Companies

Operations Manager

Freeport, TX

$110K - $125K/yr

Operations Manager ID: 31090 - 826 - 1 Location: Freeport, Texas Department: Operations Salary ... Operational Experience with Automated High Speed Packaging Equipment a definite plus * Strong ...

New

circa

Customer Experience Manager

Houston, TX · On-site

The Customer Experience Manager is a people-first leader who inspires, develops, and serves their ... This role partners cross-functionally to build operational excellence while championing a culture ...

Portnox

Customer Experience Manager

Austin, TX · On-site

Customer Experience Manager Department: Customer Success Employment Type: Full Time Location ... Why Join Us * Opportunity to make a significant impact on the operations of the company.

Anytime Fitness Lavon, TX

Be Seen First

Gym Operations Manager

Lavon, TX · On-site

$45K - $55K/yr

The Gym Operations Manager will serve as the Owner's principal operational representative and will ... Prior gym, retail, hospitality, sales, management, or customer service experience. * Leadership or ...

Portnox

Customer Experience Manager

Austin, TX

As a Customer Experience Manager at Portnox, you will play a pivotal role in driving the success ... Opportunity to make a significant impact on the operations of the company. * Collaborative and ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Texas

Customer Experience Operations Manager information

See Texas salary details

$41.5K

$115.2K

$126.2K

How much do customer experience operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer experience operations manager in Texas is $115,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,800.00 and $124,800.00 per year, depending on experience, location, and employer.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
What are the most commonly searched types of Customer Experience Operations jobs in Texas? The most popular types of Customer Experience Operations jobs in Texas are:
What are popular job titles related to Customer Experience Operations Manager jobs in Texas? For Customer Experience Operations Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Experience Operations Manager jobs in Texas look for? The top searched job categories for Customer Experience Operations Manager jobs in Texas are:
What cities in Texas are hiring for Customer Experience Operations Manager jobs? Cities in Texas with the most Customer Experience Operations Manager job openings:
Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $115,225 per year, or $55.4 per hour.

Customer Operations Manager

Epicor

Austin, TX • On-site

$71K - $114K/yr

Full-time

Posted 8 days ago

Job description

Your journey as a Customer Operations Manager begins here! As a Customer Operations Manager, you will own high-severity billing and quote-to-cash escalations, providing clear coordination across Finance, Revenue Operations, Sales, and back-office teams. You will be responsible for ensuring customer accounts are fully reconciled, corrective actions are completed with precision, and executive-level visibility is maintained throughout the resolution process. We are seeking applicants with strong quote-to-cash knowledge, analytical problem-solving skills, and the ability to lead cross-functional teams through complex account issues.

What you will be doing:
  • Receive, log, and evaluate high-severity escalations related to billing, invoicing, renewals, and contract discrepancies, assessing severity and financial impact.
  • Own escalated accounts as the primary point of contact for internal teams and major accounts, providing clear communication and executive-level visibility.
  • Apply governance tiers to prioritize and route escalations, ensuring timely acknowledgment and aligned next steps.
  • Coordinate end-to-end account audits to identify gaps and inconsistencies across CPQ, Billing, ERP, and Payment systems.
  • Drive cross-functional teams to correct errors and manage customer communication until accounts are fully remediated.
  • Verify agreements, pricing, and billing terms against executed contracts before closing any escalation.
  • Maintain audit-ready documentation for each escalation and facilitate monthly reviews to support upstream process improvements.
What you will likely bring:
  • 4-6 years' experience in billing operations, revenue operations, quote-to-cash, or back-office finance environments.
  • Deep knowledge of quote-to-cash processes, including CPQ, order management, invoicing, billing, collections, and revenue recognition.
  • Hands-on experience using Salesforce as a core operating platform, along with strong understanding of the interplay between CPQ, ERP, CRM, and billing systems.
  • Proven ability to lead through influence across cross-functional teams, especially in high-pressure or high-visibility situations.
  • Excellent written and verbal communication skills, strong analytical judgment, and a highly organized approach to documentation and follow-through.
What could set you apart:
  • Bachelor of Science degree, Bachelor of Business Administration degree, or equivalent experience.
  • Experience managing high-severity escalations or complex customer financial issues.
  • Salesforce

#LI-CM1 #HYBRID

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners.


Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

  • Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

  • Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

  • Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

  • Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

  • Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

  • Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.

Range:

Minimum: $71,000 USD Maximum: $114,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter:

Christi McCall

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