ZipRecruiter

Log In

1

Customer Experience Operations Manager Jobs in Tyler, TX

The Brock Group

Operations Manager

Jacksonville, TX · On-site

With over 30 years of industry experience, we proudly serve diverse markets including OEMs ... Participate in job order planning and execution to ensure customer requirements and deadlines are ...

Tesla

Seasonal Customer Experience Specialist

Tyler, TX · On-site

$16.75 - $21/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

Walgreens

Pharmacy Operations Manager

Tyler, TX · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Sodexo

Food Operations Manager 2

Tyler, TX · On-site

$64K - $83K/yr

Operations Manager overseeing daily operations, ensuring financials are met, regulatory compliance ... Hospitality-focused approach centered on service quality and customer experience. * Experience ...

Sodexo

Food Operations Manager 2

Tyler, TX

$64K - $83K/yr

Operations Manager overseeing daily operations, ensuring financials are met, regulatory compliance ... Hospitality-focused approach centered on service quality and customer experience. * Experience ...

Sodexo

Food Operations Manager 2

Tyler, TX · On-site

$64K - $83K/yr

Operations Manager overseeing daily operations, ensuring financials are met, regulatory compliance ... Hospitality-focused approach centered on service quality and customer experience. * Experience ...

Sodexo

Food Operations Manager 2

Tyler, TX · On-site

$64K - $83K/yr

Operations Manager overseeing daily operations, ensuring financials are met, regulatory compliance ... Hospitality-focused approach centered on service quality and customer experience. * Experience ...

Dave & Buster's

Senior Operations Manager

Tyler, TX · On-site

THE SENIOR MANAGER: provides overall leadership, supervision, and direction on strategic ... maximize the customer experience * Deliver an unparalleled guest experience through the best ...

Dave-

Senior Operations Manager

Tyler, TX · On-site

$85 - $120/hr

... maximize the customer experienceDeliver an unparalleled guest experience through the best ... operational execution through attention to detail and adherence to operating standards and ...

Dave & Buster's

Restaurant & Operations Manager

Tyler, TX · On-site

$51K - $64K/yr

THE RESTAURANT & OPERATIONS MANAGER : provides overall leadership, supervision, and direction on ... Nothing better than making someone's experience better or inspiring your team to play at a higher ...

Whataburger

Customer Satisfaction Manager

Tyler, TX

$12 - $13/hr

How we deliver Family Member Experience, Operations Excellence, and Customer Experience Restaurant ... Customer Satisfaction Manager: How you bring value At DKT, our Customer Satisfaction Managers ...

Whataburger

Customer Satisfaction Manager

Lindale, TX

$10 - $11/hr

How we deliver Family Member Experience, Operations Excellence, and Customer Experience Restaurant ... Customer Satisfaction Manager: How you bring value At DKT, our Customer Satisfaction Managers ...

Whataburger

Customer Satisfaction Manager

Kilgore, TX

$10 - $11/hr

How we deliver Family Member Experience, Operations Excellence, and Customer Experience Restaurant ... Customer Satisfaction Manager: How you bring value At DKT, our Customer Satisfaction Managers ...

Whataburger

Customer Satisfaction Manager

Tyler, TX

$11 - $12/hr

How we deliver Family Member Experience, Operations Excellence, and Customer Experience Restaurant ... Customer Satisfaction Manager: How you bring value At DKT, our Customer Satisfaction Managers ...

Whataburger

Customer Satisfaction Manager

Kilgore, TX · On-site

$11/hr

How we deliver Family Member Experience, Operations Excellence, and Customer Experience Restaurant ... Customer Satisfaction Manager: How you bring value At DKT, our Customer Satisfaction Managers ...

Whataburger

Customer Satisfaction Manager

Tyler, TX

$11 - $12/hr

How we deliver Family Member Experience, Operations Excellence, and Customer Experience Restaurant ... Customer Satisfaction Manager: How you bring value At DKT, our Customer Satisfaction Managers ...

Whataburger

Customer Satisfaction Manager

Mineola, TX

$11 - $12/hr

How we deliver Family Member Experience, Operations Excellence, and Customer Experience Restaurant ... Customer Satisfaction Manager: How you bring value At DKT, our Customer Satisfaction Managers ...

next page

Showing results 1-20

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Tyler, TX

Customer Experience Operations Manager information

See Tyler, TX salary details

$41.9K

$116.5K

$127.7K

How much do customer experience operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer experience operations manager in Tyler, TX is $116,545.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,300.00 and $126,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Tyler, TX?

For Customer Experience Operations Manager jobs in Tyler, TX, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Tyler, TX look for?

The top searched job categories for Customer Experience Operations Manager jobs in Tyler, TX are:

What cities near Tyler, TX are hiring for Customer Experience Operations Manager jobs?

Cities near Tyler, TX with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Tyler, TX as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $116,545 per year, or $56 per hour.

Operations Manager

Jacksonville, TX • On-site

The Brock Group
Facilities Support Services • 10K+ employees

5.5

Company rating: 5.5 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Respectful managers

Uninterrupted breaks

Learn more about The Brock Groupexternal

Full-time

Posted 5 days ago

Job description

Company: Advanced Thermal Corporation (ATC)
Job Title: Operations Manager
Location: Jacksonville, TX
About ATC:
Advanced Thermal Corporation (ATC), a member of the Brock Group, is the leading manufacturer of engineered removable insulation systems, insulation covers, jackets, and blankets. We engineer and manufacture reusable and removable industrial insulation products designed specifically for Chilled Water & Cryogenic Applications, Heat Exchangers & Header Covers, Steam & Gas Turbines, and Valves/Pump Covers. With over 30 years of industry experience, we proudly serve diverse markets including OEMs, Petrochemical, Power Generation, Military, Nuclear, Capital Projects, and other industrial sectors.
Job Details:
We're seeking a driven and capable Operations Manager to support and help lead the operations of our manufacturing facility in Jacksonville, Texas and overall business unit. This individual will work closely with the current Plant Manager, serving as a key partner in overseeing daily production activities, enforcing safety and quality standards, and driving operational efficiency. This position is intended as a developmental role, with the long-term goal of succession into all the Plant Manager duties and responsibilities. In addition, this position will eventually be accountable for the overall safety & compliance, growth & margin, productivity, cost control, and equipment utilization.
Key Responsibilities:
  • Provide day-to-day operational support to the Plant Manager across all areas of shop activity, including production scheduling, materials flow, labor coordination, and on-time delivery performance.
  • Ensure compliance with safety protocols, quality standards, and internal operating procedures.
  • Act as a floor-level leader, working closely with supervisors and production staff to troubleshoot issues and maintain workflow continuity.
  • Participate in job order planning and execution to ensure customer requirements and deadlines are met.
  • Assist in employee supervision, development, and performance feedback, helping to build a strong and engaged workforce.
  • Collaborate with cross-functional teams, including sales and engineering, to align plant output with customer demand.
  • Support continuous improvement efforts focused on productivity, waste reduction, and operational excellence.

Qualifications:
  • 5-7 years of experience in a manufacturing or production environment, preferably in a custom or job-shop setting.
  • High school diploma or equivalent required; additional technical training or certifications preferred.
  • Mechanical aptitude is required - familiarity with shop equipment, hand tools, and basic troubleshooting is essential.
  • Proven leadership skills with a strong floor presence and a proactive, hands-on approach.
  • Strong communication and organizational abilities; bilingual (English/Spanish) strongly preferred.
  • Familiarity with ISO and OSHA standards preferred.
  • Ability to read and interpret job specifications and technical drawings.
  • Self-motivated, dependable, and capable of working independently or as part of a team.

Working Conditions & Physical Requirements:
  • Ability to stand and walk for long periods on the shop floor.
  • Ability to lift up to 50 lbs as required.
  • Must be able to wear all required personal protective equipment (PPE).
  • Frequent use of hands and arms for handling, gripping, and operating machinery or tools.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

What Brock Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply