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Customer Experience Operations Manager Jobs in Quebec

Td

Customer Experience Associate - Atateken

Montreal, QC · On-site

CA$2.8K/wk

Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...

CAPREIT

Operations Manager 1

Montreal, QC · On-site

Experience in staff management and strong interpersonal skills * Proficiency in comprehension of ... Strong leadership ability and customer services skills * Outstanding problem solving and ...

CAPREIT

Operations Manager 1

Montreal, QC

Experience in staff management and strong interpersonal skills * Proficiency in comprehension of ... Strong leadership ability and customer services skills * Outstanding problem solving and ...

CAPREIT

Operations Manager 1

Montreal, QC · On-site

Experience in staff management and strong interpersonal skills * Proficiency in comprehension of ... Strong leadership ability and customer services skills * Outstanding problem solving and ...

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Customer Experience Operations Manager information

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
What are popular job titles related to Customer Experience Operations Manager jobs in Quebec? For Customer Experience Operations Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Customer Experience Operations Manager jobs in Quebec look for? The top searched job categories for Customer Experience Operations Manager jobs in Quebec are:
What cities in Quebec are hiring for Customer Experience Operations Manager jobs? Cities in Quebec with the most Customer Experience Operations Manager job openings:
Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Bilingual Customer Experience Specialist

RigCraftor

Quebec, QC • On-site

Full-time

Posted 5 days ago

Job description

Job Posting: Bilingual Customer Experience Specialist

Join RigCraftor and help transform the transportation industry!

About RigCraftor

At RigCraftor, we design and manufacture innovative solutions that improve safety, efficiency, and longevity for workers across the logistics chain.

Our mission is clear: to make the transportation industry safer and enable logistics professionals to reach their full potential.

We're growing quickly and are at a pivotal stage where every customer interaction directly impacts our reputation, customer loyalty, and future growth.

Your Mission

We're not looking for someone to simply \"answer support tickets.\"

We're looking for someone who takes ownership of the entire customer experience—from the first interaction through complete resolution.

Your role is to become our customers' trusted point of contact. Understand their needs quickly, solve problems efficiently, and turn every interaction into a positive experience.

At RigCraftor, customer service isn't just a support function—it's a competitive advantage that directly influences our reputation, customer loyalty, and growth.

Your Responsibilities
Customer Support
  • Respond to customer inquiries by phone, email, and chat (Shopify, Amazon, Zoho Desk).
  • Quickly identify customer needs and manage each case through to resolution.
  • Process returns, exchanges, refunds, and credits according to company policies.
  • Handle difficult situations with professionalism, empathy, and sound judgment.
  • Recommend the right products and solutions based on customer needs.
Order & Shipping Management
  • Monitor Shopify and Amazon orders and proactively communicate updates to customers.
  • Resolve shipping exceptions (delays, lost packages, fulfillment errors) with carriers and our 3PL partners.
  • Escalate complex cases to management with a clear summary of the situation and actions already taken.
Internal Collaboration & Continuous Improvement
  • Keep customer records up to date in Zoho Desk, Shopify, and Amazon.
  • Identify recurring trends and share insights to improve our products, processes, and customer experience.
  • Contribute to continuous improvement by recommending solutions and updating procedures when needed.
  • Track key customer service metrics (ticket volume, response times, outstanding cases).
  • And when needed, roll up your sleeves—because at RigCraftor, everyone contributes.
Your Profile

You're comfortable communicating in both English and French, verbally and in writing. You quickly understand situations and find practical solutions.

You can manage multiple priorities, stay organized under pressure, and keep moving things forward. When you take ownership of a problem, you make sure it gets resolved.

You genuinely enjoy helping people, and it shows in every interaction. Our customers notice the difference.

What We're Looking For:
  • Excellent bilingual communication skills in English and French (spoken and written).
  • 2–5 years of customer service experience in a B2B, B2C, or e-commerce environment.
  • Strong communication and problem-solving skills.
  • Ability to manage multiple cases simultaneously in a fast-paced environment.
  • Experience using a ticketing or customer support platform.
  • Experience with Shopify or another e-commerce platform (major asset).
  • Experience with Amazon Seller Central (major asset).
  • Comfortable using digital tools (email, CRM, spreadsheets, etc.).
  • Strong organizational skills, attention to detail, and ability to prioritize.

What We Offer

We offer a role where your work makes a real difference.

Every satisfied customer directly contributes to RigCraftor's reputation and growth.

You'll work at the heart of our operations alongside our logistics, sales, product development teams in a fast-moving environment where ideas are quickly turned into action.

You'll have the autonomy to do your job well, the trust to make decisions, and the support you need when challenges arise.

Location

On-site position at our Québec City office


Ready to take on the challenge?
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