Operations Manager
Dorval, QC · On-site
Experience in a regulated industry. Pharmaceutical GMP experience is a strong asset, while food manufacturing experience will also be considered. Proven experience leading production teams. Strong ...
Operations Manager
Dorval, QC · On-site
Experience in a regulated industry. Pharmaceutical GMP experience is a strong asset, while food manufacturing experience will also be considered. Proven experience leading production teams. Strong ...
Operations Manager
Granby, QC · On-site
Prerequisites • Bachelor's degree and a minimum of 5 years of relevant experience in people ... experience in operational management and process optimization. • Demonstrated ability to ...
Operations Manager
Granby, QC · On-site
Prerequisites • Bachelor's degree and a minimum of 5 years of relevant experience in people ... experience in operational management and process optimization. • Demonstrated ability to ...
Prerequisites • Bachelor's degree and a minimum of 5 years of relevant experience in people ... experience in operational management and process optimization. • Demonstrated ability to ...
Prerequisites • Bachelor's degree and a minimum of 5 years of relevant experience in people ... experience in operational management and process optimization. • Demonstrated ability to ...
... experience. Optimize processes, workflows, and resource allocation to improve operational ... Collaborate with internal partners and serve as a key resource on people management practices and ...
... experience. Optimize processes, workflows, and resource allocation to improve operational ... Collaborate with internal partners and serve as a key resource on people management practices and ...
Operations Manager ( Bilingual)
CA$95K - CA$110K/yr
... customers and vendors * WHMIS training is required * HR/Quality/Safety Orientation is required Qualifications: * 5+ years experience in Operations Management * Strong written and oral communication ...
Quick apply
Operations Manager ( Bilingual)
CA$95K - CA$110K/yr
... customers and vendors * WHMIS training is required * HR/Quality/Safety Orientation is required Qualifications: * 5+ years experience in Operations Management * Strong written and oral communication ...
Operations Manager - Cabins
Dorval, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... Demonstrated interest and experience in serving the public. * Strong commitment to teamwork.
Operations Manager - Cabins
Dorval, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... Demonstrated interest and experience in serving the public. * Strong commitment to teamwork.
Operations Manager - Cabins
Dorval, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... Demonstrated interest and experience in serving the public. * Strong commitment to teamwork.
Operations Manager - Cabins
Dorval, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... Demonstrated interest and experience in serving the public. * Strong commitment to teamwork.
Operations Manager - Cabins
Montreal, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... Demonstrated interest and experience in serving the public. * Strong commitment to teamwork.
Operations Manager - Cabins
Montreal, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... Demonstrated interest and experience in serving the public. * Strong commitment to teamwork.
Operations Manager - Cabins
Dorval, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... Demonstrated interest and experience in serving the public. * Strong commitment to teamwork.
Operations Manager - Cabins
Dorval, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... Demonstrated interest and experience in serving the public. * Strong commitment to teamwork.
... customer service. Responsibilities include coordinating operational activities, managing staff ... Demonstrated interest and experience in serving the public. Strong commitment to teamwork.
... customer service. Responsibilities include coordinating operational activities, managing staff ... Demonstrated interest and experience in serving the public. Strong commitment to teamwork.
... where customer experience, controls, risk management and scalability are critical. * Experience ... Experience integrating operations across product, technology, data, underwriting, pricing, claims ...
New
... where customer experience, controls, risk management and scalability are critical. * Experience ... Experience integrating operations across product, technology, data, underwriting, pricing, claims ...
New
If so, then apply with us today for the position of Manager Customer Experience Trainee and offer ... Sound knowledge of processes management, business and operational functions including banking ...
If so, then apply with us today for the position of Manager Customer Experience Trainee and offer ... Sound knowledge of processes management, business and operational functions including banking ...
Program Operations Manager
Terrebonne, QC · On-site
The Program Operations Manager serves as the operational backbone of the Product & Engineering ... Experience in SaaS, enterprise software, ERP, CRM, CPQ, or related technology environments. * SAFe ...
Quick apply
Program Operations Manager
Terrebonne, QC · On-site
The Program Operations Manager serves as the operational backbone of the Product & Engineering ... Experience in SaaS, enterprise software, ERP, CRM, CPQ, or related technology environments. * SAFe ...
The Program Operations Manager serves as the operational backbone of the Product & Engineering ... Experience in SaaS, enterprise software, ERP, CRM, CPQ, or related technology environments. * SAFe ...
The Program Operations Manager serves as the operational backbone of the Product & Engineering ... Experience in SaaS, enterprise software, ERP, CRM, CPQ, or related technology environments. * SAFe ...
Program Operations Manager
Terrebonne, QC · On-site
The Program Operations Manager serves as the operational backbone of the Product & Engineering ... Experience in SaaS, enterprise software, ERP, CRM, CPQ, or related technology environments. * SAFe ...
Quick apply
Program Operations Manager
Terrebonne, QC · On-site
The Program Operations Manager serves as the operational backbone of the Product & Engineering ... Experience in SaaS, enterprise software, ERP, CRM, CPQ, or related technology environments. * SAFe ...
Marketing Operations Manager
Montreal, QC · On-site
Strong working knowledge of CRM-based marketing ecosystems, including hands-on experience with ... Experience applying AI within marketing operations beyond basic productivity use cases
Marketing Operations Manager
Montreal, QC · On-site
Strong working knowledge of CRM-based marketing ecosystems, including hands-on experience with ... Experience applying AI within marketing operations beyond basic productivity use cases
If you are both passionate about relationship management and aviation, this role will be a perfect ... operations worldwide. By leveraging advanced technologies, we empower our customers to operate ...
If you are both passionate about relationship management and aviation, this role will be a perfect ... operations worldwide. By leveraging advanced technologies, we empower our customers to operate ...
Quickly identify customer needs and manage each case through to resolution. * Process returns ... You'll work at the heart of our operations alongside our logistics, sales, product development ...
Quickly identify customer needs and manage each case through to resolution. * Process returns ... You'll work at the heart of our operations alongside our logistics, sales, product development ...
Quickly identify customer needs and manage each case through to resolution. Process returns ... You'll work at the heart of our operations alongside our logistics, sales, product development ...
Quickly identify customer needs and manage each case through to resolution. Process returns ... You'll work at the heart of our operations alongside our logistics, sales, product development ...
Quickly identify customer needs and manage each case through to resolution. * Process returns ... You'll work at the heart of our operations alongside our logistics, sales, product development ...
Quickly identify customer needs and manage each case through to resolution. * Process returns ... You'll work at the heart of our operations alongside our logistics, sales, product development ...
Customer Experience Operations Manager information
How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?
A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.
What is the difference between Customer Experience Operations Manager vs Customer Service Manager?
| Aspect | Customer Experience Operations Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Optimizing overall customer experience and operational efficiency | Managing customer service teams and resolving customer issues |
| Required Skills | Data analysis, process improvement, cross-department coordination | Team leadership, communication, conflict resolution |
| Work Environment | Cross-functional teams, strategic planning | Customer support centers, direct team management |
| Common Usage | Used in organizations focusing on customer journey and experience enhancement | Used in organizations emphasizing direct customer support and issue resolution |
The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.
What are the key skills and qualifications needed to thrive as a customer experience operations manager?
To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
What are popular job titles related to Customer Experience Operations Manager jobs in Quebec? For Customer Experience Operations Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Customer Experience Operations Manager jobs in Quebec look for? The top searched job categories for Customer Experience Operations Manager jobs in Quebec are:
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PTO
Posted 13 days ago
Job description
Hello, I'm Anthony Chacon, Recruitment Consultant at FED ManuTech, specializing in engineering, manufacturing and industrial positions.
I'm currently recruiting for a well-established manufacturing company operating in a highly regulated environment. Recognized for its operational excellence and continuous improvement culture, the organization is looking for an Operations Manager to play a key leadership role within its manufacturing operations.
This is a highly visible, hands-on leadership position for someone who enjoys being on the production floor, developing people and driving operational performance.
Your Role :
Reporting directly to the President, you will oversee manufacturing operations and maintenance activities.
Your responsibilities will include:
Leading day-to-day manufacturing and maintenance operations.
Managing a team of approximately 35 employees, including supervisors, team leaders and production personnel.
Maintaining a strong presence on the production floor to support employees and resolve operational issues.
Ensuring production plans are executed efficiently while working closely with cross-functional teams.
Driving continuous improvement initiatives across manufacturing operations.
Ensuring compliance with quality standards, regulatory requirements and internal procedures.
Supporting audits, inspections and operational investigations.
Monitoring operational KPIs and implementing improvement initiatives.
Managing daily priorities, resources and operational performance.
Recruiting, coaching and developing operational teams.
Working Conditions :
Salary between $110,000 and $130,000
Day shift (8:00 a.m. to 4:30 p.m.) with the flexibility expected in an operations leadership role.
3 to 4 weeks of vacation.
Comprehensive benefits package.
Permanent full-time position.
On-site role.
Bachelor's degree in Science, Engineering or another relevant discipline (mandatory).
Minimum 5-7 years of management experience in a manufacturing environment.
Experience in a regulated industry. Pharmaceutical GMP experience is a strong asset, while food manufacturing experience will also be considered.
Proven experience leading production teams.
Strong leadership skills with the ability to motivate and develop employees.
Hands-on management style with excellent decision-making abilities.
Strong organizational, analytical and problem-solving skills.
ERP experience (SAP is considered an asset).
Fully bilingual (English and French). English is essential as many day-to-day communications are conducted in English.
If you're a hands-on operations leader looking to make a meaningful impact within a regulated manufacturing environment, I'd be pleased to discuss this opportunity with you.