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Customer Experience Operations Manager Jobs in Michigan

Oak St. Health

Operations Manager

Ann Arbor, MI · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education: High School diploma or equivalent preferred ...

CVS Health

Operations Manager

Sterling Heights, MI · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

Clean Team

Operations Manager

Bay City, MI · On-site

Working closely with the General Manager, this role drives employee accountability, customer ... QualificationsProven management or operations leadership experience (commercial cleaning ...

Clean Team

Operations Manager

Bay City, MI · On-site

Working closely with the General Manager, this role drives employee accountability, customer ... Proven management or operations leadership experience (commercial cleaning, janitorial, or ...

Clean Team, Inc

Operations Manager

Bay City, MI

Working closely with the General Manager, this role drives employee accountability, customer ... Proven management or operations leadership experience (commercial cleaning, janitorial, or ...

Clean Team

Operations Manager

Bay City, MI · On-site

Working closely with the General Manager, this role drives employee accountability, customer ... Proven management or operations leadership experience (commercial cleaning, janitorial, or ...

EoS Fitness

Operations Manager

Baldwin, MI · On-site

... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...

CVS Health

Operations Manager

Royal Oak, MI · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

CVS Health

Operations Manager

Saline, MI · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

CVS Health

Operations Manager

Saline, MI · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

CVS Health

Operations Manager

Bloomfield Hills, MI · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

CVS Health

Operations Manager

West Bloomfield, MI · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

CVS Health

Operations Manager

Clawson, MI · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

CVS Health

Operations Manager

Clawson, MI · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

CVS Health

Operations Manager

Troy, MI

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Michigan

Customer Experience Operations Manager information

See Michigan salary details

$38.8K

$107.8K

$118.1K

How much do customer experience operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer experience operations manager in Michigan is $107,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,800.00 and $116,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Michigan?

For Customer Experience Operations Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Michigan look for?

The top searched job categories for Customer Experience Operations Manager jobs in Michigan are:

What cities in Michigan are hiring for Customer Experience Operations Manager jobs?

Cities in Michigan with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $107,797 per year, or $51.8 per hour.

Customer Experience Specialist

United Wholesale Mortgage

Pontiac, MI • On-site

$17.75 - $22/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 4 days ago

United Wholesale Mortgage rating

7.8

Company rating: 7.8 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

96th of 152 rated financial services

Job description

Role: Entry Level - Operations Specialist
LOCATION: On-site in Pontiac, MI
SCHEDULE: Full-time, Monday-Friday, 8-hour shift
This is an entry-level client service-based opportunity designed for individuals who are eager to begin their career, develop new skills, and contribute to a supportive, team-focused culture. If you are someone who enjoys working in a collaborative environment and is looking for an engaging workplace where you can grow and build your career, then look no further! If these details describe what you are looking for in your next career move, we'd love to connect with you as UWM is seeking positive, detail-oriented individuals to join our team as Operations Specialists.
WHAT'S IN IT FOR YOU?
  • Opportunities for career growth and development with free training, job shadowing, internal transfer pathways and mentorship programs
  • Consecutive tenure-based pay increases
  • Strong, collaborative, friendly and social environment where you can find your fit

WHAT YOU WILL BE DOING
  • Entering data
  • Splitting and labeling loan packages
  • Ordering verifications of income
  • Verifying Social Security Numbers
  • Indexing of loan conditions
  • Ordering and uploading documents
  • Loan verification
  • Submitting summary report reviews
  • Reviewing state and federal compliance
  • Handling inbound and outbound calls

WHAT WE NEED FROM YOU
Must Have Qualifications:
  • High school diploma or equivalent
  • No Mortgage experience necessary
  • Comfortable with technology (experience using dual monitors)
  • Process oriented
  • Comfortable talking with clients over the phone
  • Ability to multitask and adapt to change
  • Positive attitude and willingness to learn
  • Strong attention to detail
  • Experience in a professional or office setting

THE PLACE & THE PERKS
United Wholesale Mortgage is firmly committed to excellence and empowers individuals to become the best version of themselves. We provide opportunities to individuals who want to excel within the mortgage industry. We are an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
  • Paid time off (PTO)
  • Promotion and growth opportunities offered
  • Comprehensive health, dental and vision benefits offered
  • Weekly paychecks
  • Free 24/7 gym
  • Complimentary fruit and drinks

DISCLAIMER
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

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