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Customer Experience Operations Manager Jobs in Michigan

Hertz

Customer Operations Manager

Grand Rapids, MI · On-site

$54K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... Resolves customer issues, ensuring a positive customer experience * Pro-actively drive the sales ...

Ameriprise Financial - Michigan

Operations Manager

Troy, MI · On-site

$100K - $120K/yr

This role is ideal for an experienced operations professional who enjoys leading teams, improving processes, and creating an exceptional client experience. The Operations Manager will serve as a key ...

Ameriprise Financial - Michigan

Operations Manager

Troy, MI · On-site

$100K - $120K/yr

This role is ideal for an experienced operations professional who enjoys leading teams, improving processes, and creating an exceptional client experience. The Operations Manager will serve as a key ...

Reliance One

Operations Manager

Warren, MI

$160K/yr

... customer satisfaction, and profitability objectives. Position Summary The Operations Manager is ... Experience utilizing ERP systems and business analytics tools to drive decision-making.

Noble Village

Customer Experience Manager

Clawson, MI · On-site

Key Responsibilities Operations & Customer Experience • Oversee all day-to-day non-kitchen ... Management • Recruit, interview, hire, onboard, train, and schedule non-kitchen staff CEM 26.01 ...

Reliance One

Operations Manager

New Troy, MI

$160K/yr

Operations Manager New Troy, Michigan, United States Onsite | Direct Hire | Full-Time $160,000 ... Experience with scheduling, materials management, freight/distribution, and workforce planning

Five Below

Customer Experience Manager

Escanaba, MI · On-site

$16.73/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Grand Rapids, MI · On-site

$16.73/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Bay City, MI · On-site

$16.73/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Bay City, MI · On-site

$16.73/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Grand Rapids, MI · On-site

$16.73/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Escanaba, MI · On-site

$16.73/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Bonnell Aluminum

Customer Experience Manager

Niles, MI · On-site

Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead and develop a team of experienced Customer Experience Specialists (CXSs). The CXM will foster a ...

Five Below

Customer experience

Ann Arbor, MI · On-site

$16.73/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... the District Manager. * Responsible for leading front end operations, ensuring front end ...

Five Below

Customer experience

Ann Arbor, MI · On-site

$16.73/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... the District Manager. * Responsible for leading front end operations, ensuring front end ...

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Showing results 21-40

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Michigan

Customer Experience Operations Manager information

See Michigan salary details

$38.8K

$107.8K

$118.1K

How much do customer experience operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer experience operations manager in Michigan is $107,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,800.00 and $116,800.00 per year, depending on experience, location, and employer.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
What are popular job titles related to Customer Experience Operations Manager jobs in Michigan? For Customer Experience Operations Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Experience Operations Manager jobs in Michigan look for? The top searched job categories for Customer Experience Operations Manager jobs in Michigan are:
What cities in Michigan are hiring for Customer Experience Operations Manager jobs? Cities in Michigan with the most Customer Experience Operations Manager job openings:
Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $107,797 per year, or $51.8 per hour.

Customer Experience Strategy & Operations Manager, US KASA

Whirlpool

Benton Harbor, MI • On-site

Full-time

PTO

Re-posted 28 days ago

Whirlpool rating

7.4

Company rating: 7.4 out of 10

Based on 164 frontline employees who took The Breakroom Quiz

95th of 156 rated electronics manufacturers

Job description

Requisition ID: 72494
About Whirlpool Corporation
Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As theonly major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
The team you will be a part of
You know us for our iconic Stand Mixer, but we're so much more. By joining the KitchenAid Small Appliances Team, you'll be part of a group that pushes the boundaries of culinary innovation and award-winning design. We don't just build products; we strive to deliver a best-in-class experience across the entire consumer journey. If you're passionate about blending tradition with cutting-edge creativity, you'll feel right at home here.
This role in summary
TheCustomer Experience (CX) Strategy & Operations Manager is responsible for leading the delivery of KitchenAid's CX strategy, ensuring it aligns with organizational objectives and drives a culture of excellence.
This role serves as the primary bridge between KitchenAid and our Consumer Services Contact Center (CxC). You will oversee this vital relationship, managing operational performance, inspiring world-class service delivery, and ensuring every customer interaction enhances our brand reputation.
Your responsibilities will include
CX Strategy & Relationship Management
  • Brand Advocacy: Serve as the CX champion, fostering a culture of exceptional service across all business functions.
  • CxC Leadership: Lead the relationship with our contact center partner, inspiring the team to meet and exceed world-class CX standards.
  • Operational Governance: Establish a performance framework to track CxC metrics, ensuring all Service Level Agreements (SLAs) are consistently met.
  • Strategic Rituals: Lead structured communication cycles to ensure alignment:
    • Daily: Tactical pulse checks (SLAs and deflection monitoring).
    • Weekly: Performance reviews, roadblock removal, and coaching on mitigation rates.
    • Monthly: Business reviews (MBRs) focusing on volume optimization and KPI trends.
    • Quarterly: Top-to-Top sessions for roadmap alignment and executive confidence.

Operational Excellence & Insights
  • Continuous Improvement: Partner with the CxC to drive operational efficiency, team growth, and process refinement.
  • Closed-Feedback Loop: Own the framework for transforming customer data into actionable insights, sharing findings across the business to drive change.
  • Forecasting & Planning: Collaborate with D2C and Consumer Services teams to manage contact volume forecasting and ensure proactive staffing levels.
  • Escalation Management: Work directly with the CxC team to resolve high-priority customer escalations.

Performance Reporting & Innovation
  • CX Analytics: Analyze feedback and identify trends/pain points to improve the customer journey.
  • Technical Synergy: Work with IT and D2C teams to ensure system requirements support the CX strategy and enhance interactions.
  • Specialized Reporting: Deliver data-driven insights on:
    • Product Quality Signals: Identifying hardware/software malfunctions or recurring defects.
    • Unintended Use Cases: Reporting "off-label" product usage by consumers.
    • UX Friction: Identifying UI elements or features causing high contact volume.
    • Returns Classification: Need differentiation of returns needing credits issued vs PEX or other non-credit returns

Minimum requirements
  • Education: Bachelor's degree in Business, Operations, Communications, or a related field.
  • Work Experience: 4-5 years of direct experience in Customer Experience (CX) Operations, Contact Center Management, or Customer Service Strategy.

Preferred skills and experiences
  • 7+ years of broader experience in a CX Strategy or Operations role, ideally within the consumer goods or D2C space.
  • Experience: Proven track record in a Customer Service leadership or CX Operations role, including tracking performance metrics and enforcing SLAs.
  • Leadership: Strong cross-functional influence and people management skills, with a heavy emphasis on coaching and development.
  • Analytical Rigor: Advanced analytical skills with the ability to translate complex data into clear strategic and actionable recommendations.
  • Communication: Exceptional written and oral communication skills; ability to influence stakeholders at all levels.
  • Technical Proficiency: Advanced computer and systems skills (CRM, Data Visualization, and CX Platforms).
  • Problem Solving: A creative thinker who can work autonomously and make confident, independent decisions in a fast-paced environment.

What we offer
Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, Barista Bar, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).
Additional information
Whirlpool's Ways of Working
Our goal is to provide an environment that helps you bring your best to Whirlpool every day. While employees in this role work in-person Monday through Friday. We offer flexibility and industry-leading time-off benefits that will help you balance what's important at work and at home, including:
  • Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.
  • Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.
  • Sabbatical - Four weeks paid leave after every five years of service.

#LI-NZ2
Connect with us and learn more about Whirlpool Corporation
See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.
Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

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