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Customer Experience Operations Manager Jobs in Iowa

United Rentals

Operations Manager

Iowa City, IA · On-site

Bachelor's degree preferred 3+ years of sales and operational experience Basic knowledge of the ... customer service, teamwork and verbal/written communication skills Proficient in Microsoft Office ...

SYNERGY HomeCare

Operations Manager

Urbandale, IA

$47K - $55K/yr

Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring ... customer service * Develop annual business plans, budgets, and operational plans - manage metrics ...

Dayton Freight

Operations Manager

Altoona, IA · On-site

Overview Operations Managers develop methods and procedures for the most efficient and economical routing and movement of customers' freight in an error-free manner as well as within established ...

Dayton Freight

Operations Manager

Altoona, IA · On-site

Operations Managers develop methods and procedures for the most efficient and economical routing and movement of customers' freight in an error-free manner as well as within established service ...

Dayton Freight

Operations Manager

Altoona, IA · On-site

Overview Operations Managers develop methods and procedures for the most efficient and economical routing and movement of customers' freight in an error-free manner as well as within established ...

United Rentals

Operations Manager

Iowa City, IA

Bachelor's degree preferred 3+ years of sales and operational experience Basic knowledge of the ... customer service, teamwork and verbal/written communication skills Proficient in Microsoft Office ...

Waste Connections

Operations Manager

Des Moines, IA · On-site

Receives and reviews customer complaints regarding collections programs. * Formulates both short ... Previous operations experience in the Trash Industry * 5 or more years of managing in a people ...

CONAGRA

Operations Manager

Fort Madison, IA · On-site

$109K - $159K/yr

... customer service. * Collaborate with Human Resources to address and resolve employee relations ... Experience driving employee development, engagement, operational excellence, and continuous ...

Conagra Brands, Inc.

Operations Manager

Fort Madison, IA · On-site

$109K - $159K/yr

... customer service. * Collaborate with Human Resources to address and resolve employee relations ... Experience driving employee development, engagement, operational excellence, and continuous ...

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Showing results 21-40

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Iowa

Customer Experience Operations Manager information

See Iowa salary details

$41.8K

$116.2K

$127.3K

How much do customer experience operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer experience operations manager in Iowa is $116,166.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,900.00 and $125,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are the most commonly searched types of Customer Experience Operations jobs in Iowa?

The most popular types of Customer Experience Operations jobs in Iowa are:

What are popular job titles related to Customer Experience Operations Manager jobs in Iowa?

For Customer Experience Operations Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Iowa look for?

The top searched job categories for Customer Experience Operations Manager jobs in Iowa are:

What cities in Iowa are hiring for Customer Experience Operations Manager jobs?

Cities in Iowa with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $116,166 per year, or $55.8 per hour.

Operations Manager

United Rentals - French

Iowa City, IA • On-site

Full-time

Medical, PTO

Posted 9 days ago

United Rentals rating

7.9

Company rating: 7.9 out of 10

Based on 464 frontline employees who took The Breakroom Quiz

77th of 176 rated vehicle equipment hire

Job description

Great company. Great people. Great opportunities.

If you would like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals. As Operations Manager of Flooring and Facility Solutions (FFS) at United Rentals, you will leverage your leadership skills to build a new business from the ground up, coordinating and directing the delivery of "white glove" service to facility maintenance and restoration customers. By working closely with the District Manager, you will ensure safety, equipment training, world-class customer service and standard process compliance to ensure effective and efficient operations.

Partnering with the district sales team, you will be responsible for overseeing FFS sales efforts. All FFS location staff will report to you. What you'll do: Support District Manager in implementing actions to achieve financial objectives Assist the District Manager in ensuring compliance with all company policies Oversee sales efforts and business initiatives Responsible for performance management of direct staff including FFS Outside Sales Representative, Mechanics and other staff as applicable Motivate, coach and train personnel Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication Other duties assigned as needed Requirements: High School diploma; Bachelor's degree preferred 3+ years of sales and operational experience Basic knowledge of the construction rental equipment industry or related Strong motivational and leadership skills Superior customer service, teamwork and verbal/written communication skills Proficient in Microsoft Office (particularly Excel) Valid driver's license with an acceptable record This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

Why join us. We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer: Paid Parental Leave United Compassion Fund Employee Discount Program Career Development & Promotional Opportunities Additional Vacation Buy Up Program (US Only) Early Wage Access through Payactiv (US Hourly Only) Paid Sick Leave An inclusive and welcoming culture Explore our comprehensive U.S

benefit offerings For Canadian benefits, click here United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability. Apply.

What United Rentals employees say

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About United Rentals

Sourced by ZipRecruiter

At United Rentals, the largest equipment rental company, we believe that it takes great employees to build a great organization - and we're passionate about helping our people grow professionally and embrace teamwork in everything they do. Our culture is based on our corporate values and centers on mutual respect, job satisfaction, diversity and a shared responsibility to build a better future.

Industry

Construction and retail

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

Social media

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