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Customer Experience Manager Jobs in Rochester, MI

Caesarstone

Customer Experience Specialist (Novi, MI)

Novi, MI · On-site

$16 - $21.25/hr

... Experience in the retail showroom of the DCs, including order fulfillment activities by walk-in ... Manage Customer Service levels and ensure quality standards are maintained, escalating issues as ...

Jbhunt

Sr. Customer Experience Representative - ICS

Troy, MI · On-site

$18.25 - $25/hr

Under general supervision, the incumbent is responsible for management and execution of customer freight orders to meet volume goals and deliver an exceptional customer experience for the largest and ...

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Customer Experience Manager information

See Rochester, MI salary details

$22.6K

$53.4K

$93K

How much do customer experience manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer experience manager in Rochester, MI is $53,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing skills in communication, problem-solving, and data analysis, as well as familiarity with customer feedback tools, can enhance prospects for this role.

What is the role of a customer experience manager?

A customer experience manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing initiatives to enhance the overall customer journey. They often collaborate with cross-functional teams and use tools like CRM software to monitor performance and identify areas for improvement.

How much does a customer experience manager earn?

The salary of a customer experience manager varies by industry and location but typically ranges from $60,000 to $120,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

Is a customer experience manager role stressful?

A customer experience manager role can be stressful due to the need to handle customer complaints, meet service goals, and manage team performance. The job often requires strong communication, problem-solving skills, and the ability to work under pressure, especially during high-demand periods or when addressing complex customer issues.
What are the most commonly searched types of Customer Experience jobs in Rochester, MI? The most popular types of Customer Experience jobs in Rochester, MI are:
What job categories do people searching Customer Experience Manager jobs in Rochester, MI look for? The top searched job categories for Customer Experience Manager jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Customer Experience Manager jobs? Cities near Rochester, MI with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Rochester, MI as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,385 per year, or $25.7 per hour.

Customer Experience Lead - Full Time

Burlington

Farmington Hills, MI • On-site

$16/hr

Other

Medical, Retirement, PTO

Posted 3 days ago

New

Burlington rating

4.5

Company rating: 4.5 out of 10

Based on 941 frontline employees who took The Breakroom Quiz

19th of 21 rated department stores

Job description

If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a Full-Time Customer Experience Lead !

Overview:

As a Customer Experience Lead, you’ll play a key role in delivering a positive and engaging shopping experience for our customers. You’ll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers.

This is a hands-on leadership role where you’ll work closely with store leadership to keep operations running smoothly while modeling Burlington’s core values and customer-first mindset.

What You’ll Do

  • Lead by example to deliver excellent customer service across the store

  • Support and coordinate daily front-end operations, including checkout flow and line management

  • Direct associates during your shift, adjusting priorities to meet business needs

  • Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)

  • Help resolve customer concerns and escalate issues when needed

  • Ensure workload tasks, recovery, and merchandising standards are completed

  • Perform opening and/or closing duties as assigned

  • Support proper scheduling of breaks and front-end coverage

  • Troubleshoot routine register or transaction issues to minimize service disruptions

  • Partner with store leadership to identify and address service or execution opportunities

  • Assist with merchandise flow and maintain organization in stock and support areas

  • Reinforce company policies, safety standards, and operational procedures

What We’re Looking For

  • A strong customer service mindset with a passion for helping others

  • Ability to lead, coach, and motivate associates in a fast-paced environment

  • Strong communication and problem-solving skills

  • Ability to stay organized and adjust priorities quickly

  • Team-oriented with the ability to build positive working relationships

  • Attention to detail and commitment to operational accuracy

  • Flexibility to work a schedule that includes nights, weekends, and holidays

Experience:

  • 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $16.00 per hour - $16.00 per hour

Location 01127 - Farmington Hills
Posting Number P1-6248430-1
Address 30800 Orchard Lake Road
Zip Code 48334
Position Type Regular Full-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $16.00 - $16.00 per hour

What Burlington employees say

Pay

Benefits

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Workplace

Get the full story on Breakroom

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About Burlington

Sourced by ZipRecruiter

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Burlington, NJ, US

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